Maylands Healthcare
Maylands Health Centre, 300 Upper Rainham Road, Hornchurch, Essex, RM12 4EQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Wow factor
Rated 5 stars out of 5
by Stephen Tarbuck - Posted on 27 February 2023
I had cardio version Friday.Hospital sent report explaining I had swallowing problems.Doctor reacted to hospital and called myself today ( Monday ) With all criticism doctors receive I realise how lucky I am for super efficient service
Visited February 2023
Maylands Healthcare has not yet replied.
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Review titled Appointments
Rated 3 stars out of 5
by Appointments - Posted on 10 January 2023
I have been waiting on phone for over an hour to get through to surgery (despite calling at 8am) and for second day running eConsult is not accepting consultations either. This is increasingly the experience when you try to book an appt and it is becoming almost impossible to speak to anyone. This is worrying when you are the carer of an elderly relative.
Visited January 2023
Maylands Healthcare has not yet replied.
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Review titled Bad experience
Rated 1 star out of 5
by Anonymous - Posted on 05 January 2023
Called the surgery and after three attempts totalling almost three hours was informed that had to call back following morning to get a home visit for 91 year old mother in law who is frail and housebound- or call 111, just wanted to get her reviewed due to pain and mobility issues. Called following day only to find automated recording saying closed for training- beggars belief that an elderly woman cannot get a doctor to visit at home or arrange a nurse to do a blood test for her - she’s petrified of falling and ending up in hospital which would likely cause all sorts of issues given the state of things at the moment. Don’t really know what the best thing to do is as I also work for nhs and cannot spend all morning on the phone when I’m working!! Wouldn’t mind but the receptionist went away to ask someone what to do but never informed me that they were closed following day and commented that she had, herself, had to wait 6 weeks for an appointment at her doctors - at least her surgery will give out appointments for future whereas this one is for on the day only. I even tried e-consult for previous week for husband and that wasn’t accepted on the day as it wasn’t at 8 am!!! He ended up in a&e for 10 hours a simple ear infection as No hub appointment available!! This would only have taken 5 mins with a gp .
Visited January 2023
Review titled Maylands Healthcare
Replied on 06 January 2023
I am so sorry to hear of your bad experience trying to get a visit for your Mother in law. Please can you call the surgery after 10am to discuss this with one of the Managers, Ruth or Urooj. We would like to investigate this further and need some information from you. Kind regards, Ruth
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Review titled Appalling Administration System
Rated 1 star out of 5
by Albert frederick Gillham Snr. - Posted on 25 January 2023
On many occaisions I have tried to get an appointment for either my wife who is 74 or myself who is 76 to no avail. On the phone at 08.00hrs when quite often for an hour, then either cut off before getting answerd or being told that all appointments have gone ! Informed to line up outside surgery for doors to open at 08.00hrs next day if I want to guarantee an appointment, which I did on two occaisions getting there at 07.00hrs age 76 in the freezing cold. Once having made an appointment the service by the Doctors is excellent. On Friday 6th January 2023 I put in a request for medical information for my wife for a Blue Badge application and was told would take a week and half. I still have not received it and it is 25th. I have rang all times of the day to see if ready, each time on phone for nearly an hour, only to be told it was not done. Went to surgery today and again told not ready, as it was with the Doctor and may be ready next week! I am continually told on the phone that this is all due to "The Current Situation" may I ask what is the current situation ? This used to be an excellent health center until the pandemic but unfortunately since then it has become a shambles. I dispare for those elderly folk who have no one to care for them and wonder how they cope when they have no one to defend them . I suppose they have to stand out in the freezing cold to hopefully get an appointment. As I have previously stated I have no complaints at all with the service, dedication and attention the Doctors supply but Maylands Administration problems most definitely needs to be addressed urgently.
Visited January 2023
Review titled Maylands Healthcare
Replied on 28 April 2023
Dear Mr Gillham I am sorry to hear that you had a bad experience with the administrative staff. Unfortunately, you was given the wrong information and this additional work can take up to 4 weeks for a GP to process. Staff training takes place regularly and this will be addressed. Please call the surgery if you wish to discuss this further. Kind regards Ruth
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Review titled I have no idea what is going on
by freakingnightmare - Posted on 02 February 2023
Everything is really annoying me right now. I'm deaf and I can't make an appointment on the NHS app, it said that I do not have any permission from the GP Surgery and they said they don't have any record of me. Staff at the surgery and I had quite a disagreement, I told them that I'm deaf and I can't talk on the phone, they didn't seem to care and suggested that I should get someone else to phone. I have no idea what is going on but I'm defo changing the GP, I feel like the doctors are useless and they kept saying the same thing (No Offence) they don't check on me, I told them that I had allergic reactions, and they didn't even bother to check it and they just let me go just like that.
Visited January 2023
Provided by Care opinion
Review titled Maylands Healthcare
Replied on 03 February 2023
Dear Patient Please can you contact the surgery via email, HAVCCG.F82008discharge@nhs.net , and mark for the attention or Ruth and Urooj. We would like to investigate this further but will need some more details please. Kind regards Ruth, Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 14 January 2023
Once your appointment is scheduled, the doctor and nursing team is very efficient at Maryland’s. I fell poorly in November and the service since then has been impeccable. My doctor has gone above and beyond to help me and I am extremely grateful. Our doctors and nurses are working under extreme pressure and many constraints, but despite this, they have remained dedicated. Thank you.
Visited January 2023
Review titled Maylands Healthcare
Replied on 28 April 2023
Thank you, your feedback is greatly appreciated and really boost staff morale. I have forwarded this on to clinical staff.
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Review titled Appointments
Rated 1 star out of 5
by Palmer - Posted on 30 December 2022
I have now been waiting on the phone for over 1 hour trying to get through to get an appointment. Surely there can’t be that many people in front of me? How are you supposed to get an appointment? This is also my 2nd day trying for one, probably quicker to just go to A&E as that’s where we will all end up the way this practice is going!
Visited December 2022
Review titled Maylands Healthcare
Replied on 03 January 2023
Dear Patient Thank you for your message. I apologise for that you have not been able to get through on the telephone lines. We are aware of the problems that patients are experiencing and are currently looking in to upgrading the telephone system. If you would like to discuss this further please call the practice manager. Kind regards