Medic House
Ottawa Road, Tilbury, Essex, RM18 7RJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled My experience
Rated 1 star out of 5
by Ella W - Posted on 22 December 2023
Never called back even after I called back and got told she was putting in a request for rake doctor To call me back but he never did it’s been 4 days
Visited December 2023
Provided by Working Feedback
Review titled Medic House
Replied on 25 July 2024
Dear Ella Thank you for taking the time to leave us feedback. I am very sorry you did not receive a call from the GP, i am unsure why this happened. If you would like to discuss this further with me please call the surgery on 01375 858657. Kind regards Jill Keeble-Smith Practice Manager.
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Review titled My experience
Rated 5 stars out of 5
by James B - Posted on 04 December 2023
The care we received from the doctor and receptionists was very efficient and outstanding. The surgery will always go out of their way to help you
Visited December 2023
Provided by Working Feedback
Review titled Medic House
Replied on 21 December 2023
Dear James, Thank you very much for taking the time to leave a review. It was lovely to read that you find the doctor and receptionists efficient and outstanding. Kind regards Jill Keeble-Smith Practice Manager
Provided by Working Feedback
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Review titled My experience
Rated 3 stars out of 5
by Anonymous - Posted on 15 December 2023
The admin staff are great. The nurses are great. The physio is great. The doctors who dealt with me are in want. Not once did I see the doctor in person, yet the doctor judged my needs remotely and disagreed with every other medical professional who did actually see me in person. How can the doctor think they can adequately assess my needs above the assessments of every single one of their colleagues who saw me in person? Doctors don’t know their patients anymore and it shows. First call medical care should only be done in person.
Visited December 2023
Provided by Working Feedback
Review titled Medic House
Replied on 26 July 2024
Dear Patient, Thank you for taking time to leave us a review. I will pass your lovely comments onto all the staff mentioned. I am sorry that the doctor was unhelpful and you were not seen in person. If you would like to discuss this with me, please do not hesitate to call the surgery. Kind regards Jill Keeble-Smith Practice Manager.
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Review titled My experience
Rated 4 stars out of 5
by Anonymous - Posted on 22 December 2023
The warmth and care at the appledore clinic was amazing . From receptionist to the nurse everyone seemed so nice . I did have issues at medic house trying to get a nurse appointment with the receptionist being pretty cold and actually quite rude . Originally told me only 1 appoinyment free in the next 4 weeks and then magically a few more appointments and then when i ask if appledore had any availability i was book straight in . Its like having to jump through hoops to get an appointment 1 day a week for the nurse at medic house is not enough .
Visited December 2023
Provided by Working Feedback
Review titled Medic House
Replied on 25 July 2024
Dear Patient, thank you for taking the time to leave us feedback. I am sorry the staff at Medic House were not off help with getting you an appointment with the nurse. I plan to discuss with the nurse manager to get more nurses appointments at the Surgery. Thank you again. Jill Keeble-Smith Practice Manager.
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Review titled My experience
Rated 3 stars out of 5
by Christine C - Posted on 22 December 2023
The receptionist at appledore is very helpful and puts you at your ease The help I have received from the doctors has been rubbish,I have been off work for 5 months with no help or concern from the doctors To the point I have gone private to help get a diagnosis, The doctor has told me they have referred me to mr hearth now I really hope they don’t let me down ,
Visited December 2023
Provided by Working Feedback
Review titled Medic House
Replied on 25 July 2024
Dear Christine Thank you for taking time to leave us feedback. I am glad that the receptionist was helpful to you. I am very sorry that the Doctor did not help you, I will pass your comments back to them. If you have any problems with your referral please let me know. Kind regards Jill Keeble-Smith Practice Manager
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Review titled My experience
Rated 1 star out of 5
by Stacey S - Posted on 09 December 2023
Lack of empathy and care, and interest. Didn’t even introduce themselves so no idea if they were a Dr etc. not interested in helping
Visited December 2023
Provided by Working Feedback
Review titled Medic House
Replied on 25 July 2024
Dear Stacey Thank you for taking the time to leave us feedback. I am very sorry that you found that the clinician Lacked empathy, care, and interest. And that they did not introduce themselves. I have spoken to all staff and reminded them that they must tell patients who they are, i have also made sure that all staff have name badges & they wear them at all times. If you would like to discuss this with me further, please call the surgery on 01375 858657. Kind regards Jill Keeble-smith Practice manager
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 04 December 2023
The doctor I see has been nothing but kind and compassionate, she listened and was very helpful supportive,
Visited December 2023
Provided by Working Feedback
Review titled Medic House
Replied on 06 December 2023
Dear Patient Thank you for your review and your kind words. I have passed your review to the our practice team. Kindest Regards Jill Keeble-Smith Practice Manager
Provided by Working Feedback
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Review titled My experience
Rated 2 stars out of 5
by Anonymous - Posted on 05 December 2023
I had to find someone to take me to the doctors as it was in east tilbury the doctor was 50 mins late seeing us think they need to think about haveing a doctor at the tilbury one more
Visited December 2023
Provided by Working Feedback
Review titled Medic House
Replied on 26 July 2024
Dear Patient, Thank you for taking the time to leave a review. I am very sorry that you were kept waiting for so long. , we do try to keep to appointment times, but sometimes things happen beyond our control. If you would like to discuss this further please do not hesitate to contact me. Kind regards Jill Keeble-Smith Practice Manager.
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Review titled My experience
Rated 5 stars out of 5
by Malcom C - Posted on 23 December 2023
Very pleasant professional person who asked me all the questions I needed to hear and had already arranged test forms for me to collect from my GP excellent
Visited December 2023
Provided by Working Feedback
Review titled Medic House
Replied on 03 January 2024
Dear Malcom, Thank you very much for taking the time to leave a review. It was lovely to hear that you found the member of staff pleasant and professional. Kind regards Jill Keeble-Smith Practice Manager
Provided by Working Feedback
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Review titled My experience
Rated 5 stars out of 5
by Nicola T - Posted on 23 December 2023
Staff at the Appledore are alway welcoming and friendly and always go the extra mile to help you. There's a very good vibe between the staff and you can feel the atmosphere, it makes you feel more relaxed and calm when your waiting to go in to see the gp.
Visited December 2023
Provided by Working Feedback
Review titled Medic House
Replied on 03 January 2024
Dear Nicola, Thank you so much for taking the time to leave a review. It is always lovely to hear that the staff have been welcoming and provide a good atmosphere. Kind regards Jill Keeble-Smith Practice Manager
Provided by Working Feedback