Medic House
Ottawa Road, Tilbury, Essex, RM18 7RJContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Medic House.
Reviews
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Review titled My experience
Rated 5 stars out of 5
by Ieva Z - Posted on 05 December 2023
The most sincere, friendly staff. Will always answer questions, help. I recommend 100% to choose these GP. A big thank you to all the staff at Medic House and Appledore.
Visited December 2023
Provided by Working Feedback
Review titled Medic House
Replied on 19 December 2023
Dear Leva, Thank you for your review and your kind words. I have passed your review to the our practice team. Best wishes for the holiday season. Kindest Regards Jill Keeble-Smith Practice Manager
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 07 December 2023
I recently saw the nurse for a blood test & spoke to both the receptionist and another lady about x-ray results. They were all so very friendly and helpful and made me feel comfortable and didn't rush me at all. Such a pleasure to have caring staff, so different & so much better than my last GP
Visited December 2023
Provided by Working Feedback
Review titled Medic House
Replied on 19 December 2023
Dear patient, Thank you for your lovely review. The staff work very hard in trying to make patients feel comfortable. If ever you need anything you know where we are. I have passed this onto all the staff. Kind regards Jill Keeble-Smith Practice Manager
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Review titled My experience
Rated 5 stars out of 5
by Olalekan O - Posted on 04 December 2023
The prompt approach to attending to patient is top notch and the follow up on the appointment schedule is something that I appreciate.
Visited December 2023
Provided by Working Feedback
Review titled Medic House
Replied on 06 December 2023
Dear Olalekan Thank you for your review and your kind words. I have passed your review to the members of our team. Kindest Regards Jill Keeble-Smith Practice Manager
Provided by Working Feedback
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 31 December 2023
They listened to me and took wot i said into account and told me wot they thought it is plus they fitted me in once they heard wot was wrong without just turning me down with the answer no appointments left will have to ring back tomorrow they actully seem to care about u unlike other doctors
Visited December 2023
Provided by Working Feedback
Review titled Medic House
Replied on 03 January 2024
Dear Patient, Thank you for taking the time to leave a review. I am pleased to hear that you was happy with service provided. Kind regards Jill Keeble-Smith Practice Manager
Provided by Working Feedback
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 08 December 2023
The sensitivity and kindness of the two nurses, then getting me the antibiotics for an unpleasant dose of cystitis.
Visited December 2023
Provided by Working Feedback
Review titled Medic House
Replied on 21 December 2023
Dear Patient, Thank you for taking the time to leave a review. It is really nice to know that you found the nurses sensitive and kind. Kind regards Jill Keeble-Smith Practice Manager
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Review titled My experience
Rated 1 star out of 5
by Kelly L - Posted on 05 December 2023
My 10 to son was really ill and the face to face appointment was for east tilbury , I live in tilbury the drs is in tilbury £30 in a taxi there and back or a very long walk from the train station , I had to go pharmacy to get him help , not happy at all , I will be changing drs as soon as I can
Visited December 2023
Provided by Working Feedback
Review titled Medic House
Replied on 26 July 2024
Dear Kelly, Thank you for taking time to leave a review. I am very sorry that we had no face to face appointments left at Tilbury on the day your son was ill, and that you are unhappy. Unfortunately we only have a limited appointments each day and ideally children should be seen. If you would like to discuss this further please contact the surgery on 01375 855288. Kind regards Jill keeble-smith Practice Manager
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Review titled My experience
Rated 3 stars out of 5
by Anna S - Posted on 04 December 2023
It is hard to get proper advice regarding health conditions like: * I was advised to take vitamin D and iron tables via text message, no advice regarding constipation what is caused by iron tables. * Another one, neck pain, I needed to force the doctor to refer me to x-ray and I was advised to take Ketanol for the pain everyday. I needed to Google it to find out the medication can be taken only 5 days, no longer. * Iron tables were reduced from 3 times to 1 time a day without any blood test and explanation. * I needed to argue with the doctor regarding my mental health needs. Apparently, I was referred to Grays Hall in August but they did not contact me back then. * medical certificate is created with wrong diagnosis, every time. I like online booking system and ordering a prescription.
Visited December 2023
Provided by Working Feedback
Review titled Medic House
Replied on 26 July 2024
Dear Anna Thank you for taking time to leave a review. I am very sorry that the surgery has not given the proper advice regarding your health conditions on multiple occasions. I have passed your concerns onto the GP. If you would like to discuss this further with me please contact the surgery kind regards Jill Keeble-Smith Practice Manager.
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Review titled My experience
Rated 5 stars out of 5
by Katrina C - Posted on 15 December 2023
Nice helpful polite doctors nurses and receptionist always get the help and advice and treatments that i need
Visited December 2023
Provided by Working Feedback
Review titled Medic House
Replied on 21 December 2023
Dear Katrina, Thank you very much for taking the time to leave a review. It is lovely to hear that our staff are helpful and polite. Kind regards Jill Keeble-Smith Practice Manager
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