Medwyn Surgery
Reigate Road, Dorking, Surrey, RH4 1SDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 07 June 2023
A brilliant practice I’m so many ways. However, on more than 5 occasions in my visits, the waiting room times to see a doctor when you have an appointment are generally 45 minutes to an hour late. You can not however fault the service provided and the speed of response in all of my family interfaces with the surgery are unrivalled.
Visited June 2023
Review titled Medwyn Surgery
Replied on 12 June 2023
Thank you very much for taking the time to send us your comments. We are always looking to improve the service that we offer to patients and feedback is a vital way of measuring our success. I'm sorry to hear you have always had to wait so long to be seen. Unfortunately, the ten minutes allotted to each single appointment can only ever be an estimation on our part. Some patients may require barely five minutes while others may need twenty-five minutes or more and this is not something we can foresee in advance. Occasionally the doctor’s surgery may be interrupted by having to deal with an emergency and this can cause long delays. The doctors try hard to address each patient’s needs and this would not always be possible if they stuck rigidly to the ten-minute allocation. We regularly discuss our appointment system with a view to improving patient experience but sadly demand continues to outweigh capacity. Kind regards Nanette Nobes Practice Business Manager
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Review titled Good care
Rated 4 stars out of 5
by Anonymous - Posted on 06 June 2023
The doctor was very attentive, explained everything very throughly and clearly and made sure I was comfortable throughout my time with her.
Visited June 2023
Review titled Medwyn Surgery
Replied on 07 June 2023
Thank you for taking the time to let us know your experience of Medwyn. All feedback helps us ensure we continue to provide the best care possible to our patients. Kind regards Nanette Nobes Practice Business Manager
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Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 11 June 2023
My son was seen in person as the dr thought the photos sent in required an ‘in person’ visit. The apt was the same day, at a time we could make, and we were very impressed with how thoroughly she checked him before making a decision on treatment. She also had a great bedside manner with a child.
Visited June 2023
Review titled Medwyn Surgery
Replied on 12 June 2023
Thank you very much for taking the time to send us your comments. We are always looking to improve the service that we offer to patients and feedback is a vital way of measuring our success. To hear that patients are satisfied is also a great morale booster to the team. Kind regards Nanette Nobes Practice Business Manager
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Review titled Great service
Rated 5 stars out of 5
by Ambra - Posted on 05 June 2023
Quick and efficient replying and arranging appointment. All info provided by gp was useful and answered my questions well, offering alternatives to my queries.
Visited June 2023
Review titled Medwyn Surgery
Replied on 07 June 2023
Thank you for taking the time to let us know your experience of Medwyn. All feedback helps us ensure we continue to provide the best care possible to our patients. Kind regards Nanette Nobes Practice Business Manager
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Review titled Very efficient
Rated 5 stars out of 5
by Anonymous - Posted on 06 June 2023
On time and very professional, made me feel relaxed and had all questions answered. Clean reception and medical room.Thank you
Visited June 2023
Review titled Medwyn Surgery
Replied on 09 June 2023
Thank you for taking the time to let us know your experience of Medwyn. All feedback helps us ensure we continue to provide the best care possible to our patients. Kind regards Nanette Nobes Practice Business Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 06 June 2023
I had an appointment to see the nurse .then the nurse very kindly made me a docters appointment. The docter was very kind and understanding and could see I was very low and upset .I needed time of work to look after myself .as I'm always putting others first this time I needed to listen and start taking more care of myself as I'm no good to anyone .if I burn myself out .
Visited May 2023
Review titled Medwyn Surgery
Replied on 09 June 2023
Thank you very much for taking the time to send us your comments. We are always looking to improve the service that we offer to patients and feedback is a vital way of measuring our success. To hear that patients are satisfied is also a great morale booster to the team. I will certainly pass your comments on to the team. Kind regards Nanette Nobes Practice Business Manager
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Review titled Good practice
Rated 3 stars out of 5
by Anonymous - Posted on 05 June 2023
Had a convenient early morning appointment Which was great, unfortunately no feedback after the consultation, Until emailing and telephoning for a reply.
Visited May 2023
Review titled Medwyn Surgery
Replied on 09 June 2023
Thank you for taking the time to let us know your experience of Medwyn. I'm sorry to hear that you had to chase up the follow up from your consultation, that falls below the standard of service we aim to provide. I will feedback your comments to staff with the view of trying to improve the care we provide. Kind regards Nanette Nobes Practice Business Manager
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Review titled Quick and efficient
Rated 5 stars out of 5
by Anonymous - Posted on 19 June 2023
My query was dealt with quickly and efficiently. Always get a timely response from the practice staff. Very grateful to have such a good surgery!
Visited May 2023
Review titled Medwyn Surgery
Replied on 20 June 2023
Thank you very much for taking the time to send us your comments. We are always looking to improve the service that we offer to patients and feedback is a vital way of measuring our success. Kind regards Nanette Nobes Practice Business Manager
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Review titled GP review
Rated 5 stars out of 5
by Chris Crook - Posted on 06 June 2023
Got a response within 30 mins of requesting an appointment online. Could send photo of concern. Got GP appointment for next day. Quick and helpful
Visited May 2023
Review titled Medwyn Surgery
Replied on 09 June 2023
Thank you very much for taking the time to send us your comments. We are always looking to improve the service that we offer to patients and feedback is a vital way of measuring our success. Kind regards Nanette Nobes Practice Business Manager
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Review titled First class practice
Rated 5 stars out of 5
by Betty Stone - Posted on 09 June 2023
My husband and I were invited and took up the invitation to have a Covid booster. The booking procedure was very easy, as was the appointment. Very impressed with the whole service
Visited May 2023
Review titled Medwyn Surgery
Replied on 12 June 2023
Thank you for taking the time to let us know your experience of Medwyn. All feedback helps us ensure we continue to provide the best care possible to our patients. Kind regards Nanette Nobes Practice Business Manager