Medwyn Surgery
Reigate Road, Dorking, Surrey, RH4 1SDContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Medwyn Surgery.
Reviews
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Review titled Didn’t happen
Rated 3 stars out of 5
by Mandy - Posted on 07 June 2023
I had a missed call with a message saying I would get a call back shortly and never received another call.
Visited May 2023
Review titled Medwyn Surgery
Replied on 12 June 2023
Thank you for taking the time to let us know your experience of Medwyn. I'm sorry to hear that you didn't receive a call back and apologise for the poor service you received on that occasion. The reason we ask for feedback is so that we can look to improve our service and we will discuss your experience at our next meeting. Kind regards Nanette Nobes Practice Business Manager
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Review titled Good service
Rated 4 stars out of 5
by Anonymous - Posted on 08 June 2023
The online reservation system works well. Rapid response of the right person to deal with problem. Often you do not need to see the Doctor.
Visited May 2023
Review titled Medwyn Surgery
Replied on 12 June 2023
Thank you for taking the time to let us know your experience of Medwyn. All feedback helps us ensure we continue to provide the best care possible to our patients. Kind regards Nanette Nobes Practice Business Manager
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Review titled Very prompt response
Rated 5 stars out of 5
by Robyroy - Posted on 06 June 2023
Following an online query, I received a call the same day with a comprehensive response and directions to an App with recommended exercises. I am always impressed by the speed with which the staff at Medwyn reply to queries and action matters when necessary.
Visited May 2023
Review titled Medwyn Surgery
Replied on 09 June 2023
Thank you for taking the time to let us know your experience of Medwyn. All feedback helps us ensure we continue to provide the best care possible to our patients. Kind regards Nanette Nobes Practice Business Manager
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Review titled Good GP Practice
Rated 5 stars out of 5
by Richard Gowenlock - Posted on 07 June 2023
Appointments usually prompt without delay and very prompt for blood tests. Repeat prescriptions easy to manage with on site pharmacy and texting to advise when ready to collect. Would like more face to face appointment opportunity.
Visited May 2023
Review titled Medwyn Surgery
Replied on 20 June 2023
Thank you for taking the time to let us know your experience of Medwyn. We are happy to provide face to face appointments and if you would prefer your consultation to be in person then just request this when you submit your query on line. All feedback helps us ensure we continue to provide the best care possible to our patients. Kind regards Nanette Nobes Practice Business Manager
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Review titled Excellent Practice
Rated 5 stars out of 5
by Anonymous - Posted on 09 June 2023
I checked in for my appointment in good time and when the display system got a bug this was "diagnosed" quickly and I was called for my appointment on time.
Visited May 2023
Review titled Medwyn Surgery
Replied on 12 June 2023
Thank you very much for taking the time to send us your comments and good to hear that the hiccough with the service was quickly solved. Kind regards Nanette Nobes Practice Business Manager
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Review titled Quick and kind and efficient
Rated 5 stars out of 5
by Steve Richardson - Posted on 08 June 2023
I had a dressing on my foot changed and a wound checked post operation by one of the nurses. The nurse was very friendly, checked the wound carefully and as all was well, placed a small light replacement on. This was quite a relief for me.
Visited May 2023
Review titled Medwyn Surgery
Replied on 12 June 2023
Thank you for taking the time to let us know your experience of Medwyn. All feedback helps us ensure we continue to provide the best care possible to our patients. Kind regards Nanette Nobes Practice Business Manager
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Review titled Blood test
Rated 5 stars out of 5
by Anonymous - Posted on 07 June 2023
Excellent care, very efficient and friendly too. I was put at ease and able to relax for my blood test. Many thanks for all you do every day! One issue was that there was a long wait to the appointment, there were no free slots for more than two weeks and I was keen to get the information sooner.
Visited May 2023
Review titled Medwyn Surgery
Replied on 09 June 2023
Thank you for your feedback. I'm sorry to hear you were unhappy with the wait time to get an appointment. We do triage all appointment requests to ensure that clinical needs are addressed appropriately and the vast majority of patients are seen within 48hrs. If you want to see a particular GP, can only attend at specific times or require a specialist appointment type then you may have to wait longer for an appointment but we do try to accommodate patient requests where we can. Kind regards Nanette Nobes Practice Business Manager
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Review titled Good treatment
Rated 5 stars out of 5
by Anonymous - Posted on 05 June 2023
I was seen more or less on time by a friendly nurse who treated me competently. Thee is nothing further to say, however much you want me to waffle on.
Visited May 2023
Review titled Medwyn Surgery
Replied on 07 June 2023
Thank you for taking the time to leave your feedback Kind regards Nanette Nobes Practice Business Manager
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Review titled Great practice
Rated 5 stars out of 5
by Paul Duffy - Posted on 06 June 2023
The online consultancy is very efficient and the practice conduct is both courteous and professional
Visited May 2023
Review titled Medwyn Surgery
Replied on 09 June 2023
Thank you for taking the time to let us know your experience of Medwyn. All feedback helps us ensure we continue to provide the best care possible to our patients. Kind regards Nanette Nobes Practice Business Manager
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Review titled Disappointed
Rated 2 stars out of 5
by Becky - Posted on 10 June 2023
I went to the doctors with an on going issue I have had one and off for over 10 years now… the doctor told me it was normal when I actually have pain and puss coming out of my ear…? I left the doctors crying as she was very rude and I felt very let down. I am still having this problem but no help at all was given I was just told “it’s normal” I know it’s not normal this is why I’m very confused and upset with how they treated me. I’m in my mid 20’s and never in my life have I been spoken to the way she spoke to me. Very shocking.
Visited May 2023
Review titled Medwyn Surgery
Replied on 12 June 2023
Dear Becky I'm very sorry to hear that you've been distressed by an encounter with one of our clinicians and I urge you to submit the details of your concerns direct to me at the practice so that we can investigate and resolve these issues for you. Kind regards Nanette Nobes Practice Business Manager