Melrose Surgery
73 London Road, Reading, Berkshire, RG1 5BSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Painless and efficient
Rated 5 stars out of 5
by Peter Harrad - Posted on 19 July 2024
I write this having left a scathing review 5 years ago (which I feel was deserved). But this time I found the process good, even impressive. The phone was answered fairly quickly, the receptionist was polite and efficient; the consultation was polite, to the point and got me what I needed. Whatever changes have been made in 5 years, they were the right ones. I'm sure that frontline services deal with a lot of difficult patients, but my experience here has restored my (previously low) faith in the NHS.
Visited July 2024
Melrose Surgery has not yet replied.
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Review titled Poor Practice
Rated 1 star out of 5
by L Roberts - Posted on 15 May 2024
I have been with this surgery for 30 years and it has gotten worse and worse over the last 5 years. Today I called at 07:59, and didn’t get through to the rude receptionists until 08:52. “No appointments left for today, only phone calls”. I asked to speak to the practice manager and was told “well they’re not going to get you an appointment”, my reason for wanting to talk to them was to make a complaint, not for promise of an appointment. What angers me more is that at my last appt the GP asked me to come back, how can I if there’s never any appointments? I’m surprised to see that they are still accepting new patients when there’s never any appointments available?? It’s the same thing every time with this surgery, the doctors are nice but you have more chance of seeing pigs fly than getting a face to face appointment. Finally, the surgery is incredibly run down, I don’t know if it’s ever been cleaned or painted as it’s looked the same since 1994. I know it had some renovation work done but it looks like the builders left half way through.
Visited May 2024
Melrose Surgery has not yet replied.
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Review titled Outstanding Melrose
Rated 5 stars out of 5
by W. B. Williamson - Posted on 09 October 2023
I attended Melrose surgery three times recently and would like to thank everyone involved there, particularly the doctors and the practice nurse for their enthusiasm and very caring natures which felt personalised towards me - quite remarkable! The receptionists were friendly and efficient. Thank you Melrose, you are outstanding.
Visited September 2023
Melrose Surgery has not yet replied.
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Review titled Very good practice
Rated 5 stars out of 5
by Janet Snow - Posted on 17 October 2022
Congratulations Melrose Surgery. I had occasion to visit this surgery twice last week. The first visit was with the Pharmacist, such a nice m an kind and caring. A great asset to the surgery. The second visit I saw a Dr., charm personified in the nicest possible way. Also very kind and caring and efficient. Both of the receptionists I saw were very nice. I was treated by everyone as a person and not a number. I have been with this surgery for most of my 91 years and have always been treated with the utmost respect.
Visited October 2022
Melrose Surgery has not yet replied.