Memorial Medical Centre
Bell Road, Sittingbourne, Kent, ME10 4XXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Amazing, compassionate and empathetic service
Rated 5 stars out of 5
by Helen Harizaj - Posted on 08 November 2024
I am not sure if this is the right place to leave this feedback so if not please pass on to the minor injuries team. The nurse practitioner, triage nurse and radiographer that were on duty on the morning of the 08th November were fantastic in the care and compassion they gave to my mum and I. They listened to our journey of events and assisted us in getting my mum the treatment she required after being sent from pilar to post. We cannot thank them enough for the help they provided us and their kind nature. They know who they are 👍. Thank you.
Visited November 2024
Memorial Medical Centre has not yet replied.
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Review titled A very responsive GP
Rated 4 stars out of 5
by Anonymous - Posted on 28 November 2024
The GP that we saw was wonderful. We had a telephone conversation and then that was followed up with an in person consultation the same day. She was responsive, flexible and caring and really listened to my son. It is a shame that the convoluted booking system does not allow easy booking of appointments with particular GPs. Reception staff were also very friendly and informative.
Visited November 2024
Memorial Medical Centre has not yet replied.
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Review titled Cannot get a GP Appointment since may
Rated 1 star out of 5
by Anonymous - Posted on 30 October 2024
I have been trying to get a GP Apointment concerning heath issues/Pains since May, but cannot get any appoinment to see my GP face to face, they keep saying there is no appointments and to keep ringing. I have rang numerous times over the months, sometimes rang upto 40 mins on phone to no avail. They gave me an online form on 24th October but it was useless, it suggested I have to see the Doctor. Today I found the receptionist unhelpful. I feel very stressed out and very depressed because of the experience.
Visited October 2024
Review titled Memorial Medical Centre
Replied on 05 December 2024
Dear Patient Thank you for your feedback. I am sorry to hear of your frustration. I would like to invite you to contact the surgery direct so that we can look into this case and investigate this incident to help us understand and improve further and potentially provide further staff training. You can email the details to memorialmedical@nhs.net kind regards Adrienne - Practice Manager
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Review titled Appoinments
Rated 3 stars out of 5
by Anonymous - Posted on 02 October 2024
I have been trying to get an appointment for 3 days after being told by the Hospital when I was discharged to see a doctor the next day. I tried to ring the practice at different times but only got a recorded message telling me to keep trying. It took a visit by my grandaughter demanding an appointment that I was given a link to get an appointment . This I did and the appointment should be face to face with a doctor instead I was given a telephone appointment this was no good because a doctor needed to see the reason for my request. I'm still waiting for the doctor to ring.
Visited October 2024
Memorial Medical Centre has not yet replied.
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Review titled Caring nurses.
Rated 4 stars out of 5
by Anonymous - Posted on 08 October 2024
Over the last 12 months, I have suffered recurring bouts of leg ulcers. Although actually getting an initial appointment to be seen can be very frustrating, once in the system, the standard of care has been exemplary. My problem is persistent, but the nursing staff at the Memorial surgery have done their utmost to manage and resolve the issue for me. I feel grateful for the care I have received.
Visited October 2024
Memorial Medical Centre has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 29 July 2024
Was able to discuss at length all,symptoms and was thoroughly examined by the doctor. Doctor was absolutely superb and put me at ease with the next stage of treatment.
Visited July 2024
Memorial Medical Centre has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Mrs Judith Smith - Posted on 09 September 2024
The Doctor listened to all symptoms I discussed and done thorough examination. Was so impressed by the doctor putting in motion scans and processes ahead. Brilliant GP.
Visited July 2024
Memorial Medical Centre has not yet replied.
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Review titled Difficult but Good Service!
Rated 4 stars out of 5
by Nicola Vogel - Posted on 20 June 2024
Difficult to get on the day Appointments but when you do get an appointment the staff are very helpful and accommodating. The lady doctor that we saw is a lovely lady & great with children. Never rushes you & listens to your concerns. Did have to wait for a ‘general’ appointment but she was amazing with my son. The reception staff were also very helpful and polite.
Visited June 2024
Memorial Medical Centre has not yet replied.
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Review titled Staff rude and unhelpful
Rated 1 star out of 5
by Anonymous - Posted on 07 June 2024
Unfortunately the receptionists seem to have a lack of care and sympathy. Not friendly and speak over you. If the phones are not answered there is no choice but to go by person and this is frowned upon by the staff , no compassion . I waited 40 minutes to be seen
Visited June 2024
Review titled Memorial Medical Centre
Replied on 12 June 2024
Dear Patient Thank you for your feedback. I am sorry to hear of your frustration. We have worked really hard to improve the telephone system at the surgery. I would like to invite you to contact the surgery direct so that we can look into this case and investigate this incident to help us understand and improve further and potentially provide further staff training. You can email the details to memorialmedical@nhs.net kind regards Adrienne - Practice Manager
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Review titled Amazing DR
Rated 4 stars out of 5
by Anonymous - Posted on 12 June 2024
DR, can’t thank you enough. all my health problems, worries and anxieties, she has released so much pressure and stress off of me, she is a fantastic listener and always gets to the bottom of things. After being passed about from pillar to post, she finally listened and took me seriously. Thank you again. Brilliant service goes above and beyond , I must add this was my first time meeting her.
Visited June 2024
Memorial Medical Centre has not yet replied.