Meon Health Practice
102 Highlands Road, Fareham, Hampshire, PO15 6JFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great responses
Rated 5 stars out of 5
by Vicki Mottershead - Posted on 10 November 2024
I was pleased to get through on the phone within half an hour and the lady I spoke to was very kind and informative. The doctor rang back within an hour and was considerate and clear. I was able to obtain medicines from my local chemist that day. Very pleased.
Visited November 2024
Review titled Meon Health Practice
Replied on 12 November 2024
Dear Vicki Mottershead, Thank you for taking the time to share this rating and review of your recent five-star experience with Meon Health Practice. We believe all feedback helps us understand what we are doing right, and where we can make improvements, and it’s brilliant to read that the lady you spoke with on the phone was so kind and informative, and this was quickly followed by a clear and considerate call with the doctor who offered you medicines to collect that same day. We are also pleased to read of your positive telephone experience as we have worked incredibly hard delivering a new telephone system, recruiting and training our staff, and introducing online access via Anima to support improved experiences for patients contacting us by telephone. We are all trying to support our patients as best we can every day and feedback like this is truly motivational and greatly appreciated. Once again, thank you contacting us and being part of our practice. Kind regards, James Leach Digital Transformation and Data Manager
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Review titled Lovely Doctor
Rated 5 stars out of 5
by Anonymous - Posted on 12 November 2024
Was feeling very unwell. Doctor gave me options to try taking stronger painkillers and what to do if they didn’t work. The amazing thing was she called me in the afternoon to see if they had worked - this restored my faith that they actually do care!
Visited November 2024
Review titled Meon Health Practice
Replied on 12 November 2024
Dear Patient, Thank you for taking the time to share this rating and review of your recent five-star experience with Meon Health Practice. We believe all feedback helps us understand what we are doing right, and where we can make improvements, and we are so pleased to see our doctor not only provided you with medical support when you were feeling very unwell, but also by checking in to see how you responded to the medication, and restoring your faith that we care for you (and all our patients). All our staff work incredibly hard every day to deliver this genuine level of care for all our patients, and feedback like this is truly motivational and greatly appreciated. Once again, thank you contacting us and being part of our practice. Kind regards, James Leach Digital Transformation and Data Manager
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Review titled Lovely staff.
Rated 4 stars out of 5
by Elsie Warner - Posted on 11 November 2024
I work in the armed forces and it is difficult to book and appointment at Jubilee through the normal channels. A lovely lady helped me to book an appointment for my son who has worsening ezczma over the phone and took time to help me in filling out forms and making sure I was looked after and my son was going to be looked after. On an extremely lt busy day she made me feel extremely appreciated and I can't thank her enough Later in the day, i was having further issues and her colleague, another lovely lady again took the time to resend and rebook me to be dealt with the next day. All the help I recieved was amazing and I wanted to say thank from my son and I.
Visited November 2024
Review titled Meon Health Practice
Replied on 12 November 2024
Dear Elsie Warner, Many thanks for taking the time to share this review of your recent experience with us. We are so pleased to read how our staff supported you with your recent contacts when initially booking an appointment for your son and when you needed help for further issues. We acknowledge access to appointments is difficult and requires improvement, but we truly believe our staff always have patients best interests at the forefront of our services, and we are delighted to see this was the case for you and your son. Once again, thank you for contacting us with this lovely review and for being part of our practice. Your kind words and thanks have been passed on to our staff who really appreciate such positive and well deserved feedback for offering this exemplary service even when we are extremely busy. Kind regards, James Leach Digital Transformation and Data Manager
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Review titled excellent care when needed
Rated 4 stars out of 5
by Anonymous - Posted on 05 November 2024
My daughter was seen face to face by three GPs in the space of a week and whilst treatment was given to try and avoid a hospital visit she unfortunately became quite poorly and had to have an operation. We were sent direct to the correct department at hospital with a letter from the gp and she was operated on the next day. We had a little hiccup with the gp surgery trying to arrange follow up care but it was quickly rectified and arranged.
Visited November 2024
Review titled Meon Health Practice
Replied on 06 November 2024
Dear Patient, Many thanks for taking the time to share your review and positive feedback with us. We are sorry to hear that your daughter became quite poorly resulting in an operation. We wish her a speedy recovery. We are pleased to see that you have been able to arrange the follow up care, and despite the "hiccup" this was quickly rectified and arranged and you feel we have provided excellent care when needed. Reading positive comments and reviews like yours really motivates the team and are a welcome acknowledgement of the efforts made by all our staff each day. We have passed your feedback onto all staff. Thank you once again for your feedback and for being a part of our practice. We believe all feedback helps us deliver an improved service. Kind Regards, Gareth Evans Operations Manager
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Review titled Fantastic Experience
Rated 5 stars out of 5
by Sam - Posted on 09 November 2024
This morning I went to Jubilee Surgery in Titchfield, for my vaccinations. I was very apprehensive and a little scared to be honest. However, the kind and friendly lady who checked me in not only reassurred me but she really made me laugh, which relaxed me and took my mind off what was to come. The system was great and the vaccinations were both painless and administered with compassion and big smiles. Thank you to all involved, you are all amazing.
Visited November 2024
Review titled Meon Health Practice
Replied on 12 November 2024
Dear Sam, Many thanks for taking the time to share this rating and review of your recent five-star vaccination experience with Meon Health Practice. We believe all feedback helps us understand what we are doing right, and where we can make improvements, and we are so pleased to read our staff were kind and friendly when delivering your vaccinations at our recent Saturday morning clinic. All our team, but particularly the nursing and vaccination teams, will be so happy to read of this experience and seamless systems as there is a lot of work and overtime required to deliver clinics outside of our core operating hours. All our staff work so hard to deliver compassionate care and positive outcomes for our patients, and we are delighted to read this is exactly how we made you feel, especially at a time when you were apprehensive and scared before attending your vaccination appointment. Your kind words are really important to us and will be so well received by our staff when we have shared them. Once again, thank you contacting us and being part of our practice. Kind regards, James Leach Digital Transformation and Data Manager
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Review titled Nurse Appointment
Rated 5 stars out of 5
by Nicola - Posted on 06 November 2024
I visited the surgery for my 3 yearly smear. On arrival I also took my blood pressure which was very high. Although my appointment was for a smear the nurse advised me with great kindness as to what to do and what the resolution options were. Then my smear was completed in the most respectful way, professional and painless. A wonderful nurse who made both situations far less stressful. I hope she knows how much of a difference she makes to us patients. Thank you
Visited November 2024
Review titled Meon Health Practice
Replied on 06 November 2024
Dear Nicola, Many thanks for taking the time to share your five star review and positive feedback with us. We are so pleased to read that your recent experience with the practice was a positive one, and have passed your kind words onto all staff. We are delighted to read that one of our nurses has advised you with great kindness on what to do next, and during your appointment conducted themselves in such a respectful and professional manner. Reading positive reviews like yours really motivates the team and are a welcomes acknowledgement of the efforts made by all our staff each day. Thank you once again for your feedback, and for being a part of our practice. We believe all feedback helps us deliver an improved service. Kind Regards, Gareth Evans Operations Manager
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Review titled Great receptionists at Highlands surgery
Rated 4 stars out of 5
by Rachel Jacobs - Posted on 23 October 2024
I am overall still struggling with appointments and the new Online app does not let you know when you actually do get an appointment either ! ... But on a positive note thanks to the lovely receptionists I have had help from over the last few months they keep the wheels turning for the surgery for sure..... in particular the last few weeks from Christine who genuinely cares for patients and goes above and beyond to help with all of these issues. She is credit to your company for sure and has calmed me down with a few frustrating situations that I have had ... Thanks again Christine.
Visited October 2024
Review titled Meon Health Practice
Replied on 24 October 2024
Dear Rachel Jacobs, Many thanks for taking the time to share your five-star review and positive feedback with us. We are so please to read that your recent experience with the practice was a positive one and we have passed your kind words onto all our staff and we are delighted to read that one of our patient service advisors has gone above and beyond for you and you have had such a caring experience. Reading positive comments and review like yours really motivated the team and are a welcomed acknowledgement of the efforts made by all our staff each day. Regarding Anima our online consultation system, please do feel assured should any patient request result in an appointment, this will be communicated with you via our triage team, either via text message or telephone call. Thank you once again for your feedback, and for being a part of our practice. We believe all feedback helps us deliver an improved service. Kind Regards, Gareth Evans Operations Manager
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Review titled Very good care todsy
Rated 5 stars out of 5
by Tony Daniells - Posted on 16 October 2024
I was concerned about my wife who has mixed dementia. I phoned in the morning, she was tested for an infection the same morning and the gp phoned in the afternoon. Further test is in hand and depending on the results, additional care may be given. Thank you for your speed of response, empathy from reception staff and care and compassion shown by gp.
Visited October 2024
Review titled Meon Health Practice
Replied on 18 October 2024
Dear Tony Daniells, Many thanks for taking the time to share your five-star review and positive feedback. We are so pleased to read your recent experience with the practice was a positive one and we have passed your kind words on to all our staff. It's excellent for us to see you have had such a caring and compassionate experience, as all our teams are working incredibly hard to deliver this level of service and care to all our patients. Feedback like this helps motivate us all. Thanks again for your feedback and for being a part of our practice. Kind regards, Gareth Evans Operations Manager
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Review titled Not helpful neither friendly
Rated 3 stars out of 5
by Anonymous - Posted on 05 November 2024
After a call from the surgery I was able to see the nurse at 515pm the same day for my ear infection. The nurse wasn't that helpful or really listened to what I said as she seemed busy and not well prepared. I told her I bought medication from pharmacy to treat it but not effective. Her response was she can't prescribe medication to me unless she knows what I have, I emphased it was from pharmacy. She then agreed will prescribe me a spray with antibiotics as ear infection is very common. She said she will send it over to the pharmacy near me ready to be collected within 30mins. I went to collect the medication the next day, after a thorough check by two stuff, they were not able to find my record. I had to call my surgery and explain it and they apologise and got the doctor to prescribe it immediately. The issue is the nurse in highland road, i saw her less than 5 mins but felt that she was not helpful, no compassion and unprofessional.
Visited October 2024
Review titled Meon Health Practice
Replied on 06 November 2024
Dear Patient, Many thanks for taking the time to provide us with this feedback, with disappointment with the manner in which you feel your appointment was handled. We understand from your feedback, you feel the nurse you consulted with was not helpful, showed no compassion and was unprofessional. Please feel assured we will share this feedback with the relevant teams for feedback and learnings. As your feedback has been posted anonymously, we are unable to be more specific in our response to you. If you wish for us to respond directly to you please contact the practice via the following methods: 1. Completing a formal Complaints Form, available from our surgery receptions. 2. By letter to: Complaints Team, Meon Health Practice, 102 Highlands Road, Fareham, PO15 6JF 3. By telephone - 01329 845 777 Thank you again for taking the time to share your feedback and we are sorry we have not met your expectations. We believe this will help us deliver an improved service in future. Kind Regards, Gareth Evans Operations Manager
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Review titled Lovely Nurse
Rated 5 stars out of 5
by Holly King - Posted on 04 October 2024
A nurse carried out my smear this evening and she was very lovely and made me feel really at ease. Thank you.
Visited October 2024
Review titled Meon Health Practice
Replied on 07 October 2024
Dear Holly King, Many thanks for taking the time to share your positive feedback and five-star review. We are delighted to read of your recent appointment with our nursing team who helped put you at ease and we have passed your kind words on to all our staff. It’s excellent for us to see you had such a lovely and caring experience, as all our team are working incredibly hard to deliver this level for our patients and feedback like yours helps to motivate us all. Thanks again for your feedback, and for being a (new) part of our practice. We believe we will continue to offer such a positive experience. Kind regards, James Leach Digital Transformation and Data Manager