Meon Health Practice
102 Highlands Road, Fareham, Hampshire, PO15 6JFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Extremely helpful staff
Rated 5 stars out of 5
by Jenny Keedy - Posted on 10 December 2024
Receptionist was helpful and friendly. I was given an appointment that day to be seen face to face by an Assistant to the GP’s. She was very thorough in diagnosing a Chest Infection
Visited December 2024
Review titled Meon Health Practice
Replied on 17 December 2024
Dear Jenny Keedy, Thank you for taking your time to contact the Practice via NHS Rating and Reviews with positive feedback from your recent contacts and experience with us. Your feedback of our helpful and friendly receptionist and thorough diagnosis from your face-to-face assessment helps us understand what we are doing right and where we can make improvements. We are delighted to hear that you had a positive experience with us and will ensure this is shared with our staff, and we wish you well with your ongoing recovery from your chest infection. These reviews are incredibly valuable to our practice as they really do motivate the team and also help others in the community learn more about our services. Once again, thank you contacting us and being part of our practice. Yours sincerely, James Leach Digital Transformation and Data Manager
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Review titled Good service
Rated 5 stars out of 5
by Derek foxton - Posted on 10 December 2024
Doctor was very helpful. Answered all my questions. If possible it would be better if you get an appointment easier.
Visited December 2024
Review titled Meon Health Practice
Replied on 17 December 2024
Dear Derek Foxton, Thank you for taking your time to contact the Practice via NHS Rating and Reviews with positive feedback from your recent contacts and experience with us. Your feedback of our good service and a helpful doctor helps us understand what we are doing right and where we can make improvements. We are delighted to hear that you had a positive experience with us and will ensure this is shared with our staff. Additionally, we acknowledge access to appointments continues to be difficult and is one of our main priorities for improvements. We are pleased to see the service you had once you were able to obtain an appointment was so positive, and we believe we will deliver improved access to appointments in future. These reviews are incredibly valuable to our practice as they really do motivate the team and also help others in the community learn more about our services. Once again, thank you contacting us and being part of our practice. Yours sincerely, James Leach Digital Transformation and Data Manager
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Review titled Thorough consultation from nurse practitioner
Rated 4 stars out of 5
by Kat - Posted on 11 December 2024
We saw the respiratory nurse practitioner for my daughter and she was very thorough. We saw her the next day too due to my daughter's declining state, if only her word had been given rather than the on call paediatrician she had to obey. As we ended up in hospital that weekend with her needing antibiotics. The nurse had recommended this approach but sadly her seniors had said it's just a virus and she'll get over it!
Visited December 2024
Review titled Meon Health Practice
Replied on 17 December 2024
Dear Kat, Thank you for taking your time to contact the Practice via NHS Rating and Reviews with positive feedback from your recent contacts and experience with us. Your feedback of the appointment with our respiratory nurse practitioner helps us understand what we are doing right and where we can make improvements. We are delighted to hear that you had a positive experience with us and will ensure this is shared with our staff, and we hope that your daughter is doing well and recovering after this declining state and resulting hospital attendance. These reviews are incredibly valuable to our practice as they really do motivate the team and also help others in the community learn more about our services. Once again, thank you contacting us and being part of our practice. Yours sincerely, James Leach Digital Transformation and Data Manager
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Review titled After care
Rated 4 stars out of 5
by Moheboob - Posted on 13 December 2024
The follow up by the surgery pharmacist to review the medication prescribed was appreciated. The pharmacist was willing to help with other issues as well.
Visited December 2024
Review titled Meon Health Practice
Replied on 17 December 2024
Dear Moheboob, Thank you for taking your time to contact the Practice via NHS Rating and Reviews with positive feedback from your recent contacts and experience with us. Your feedback of this appointment with our Clinical Pharmacist helps us understand what we are doing right and where we can make improvements. We are delighted to hear that our Pharmacist was also willing to help with other issues and this helped you to have a positive experience with us. These reviews are incredibly valuable to our practice as they really do motivate the team and also help others in the community learn more about our services and we will ensure this is shared with our staff. Once again, thank you contacting us and being part of our practice. Yours sincerely, James Leach Digital Transformation and Data Manager
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Review titled It could be better!
by Anonymous - Posted on 19 December 2024
I contacted the surgery twice in a week with some concerning health issues only to be told that there are no appointments. I was asked to try the next day, which I have but again no luck. I was number 35 in the queue. As my symptoms got worse, I had to call 111 who very helpfully got the surgery to call me back and finally arranged an appointment. Once I was seen, I received a good service and continued to do so. But it took a lot of effort to be seen and I really didn’t want to result in calling the 111 because the surgery should be providing appointments directly. There’s no way to submit this online, you can only do it in limited admin options. When I submitted a request online to ask a doctor to contact me about test results, I got a snarky response that no action will be taken. Since when admin staff is qualified to make such decisions! Luckily my condition is not very serious but if it were I would have no confidence in receiving proper service. I know this is mostly due to general NHS state which impacts people like me but it would be good to see local improvements in actually obtaining an appointment.
Visited December 2024
Review titled Meon Health Practice
Replied on 19 December 2024
Dear Patient, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. We are sorry to hear you had difficulties obtaining an appointment and in your contacts to us. All feedback helps us understand what we are doing right and where we can make improvements, and we acknowledge access to appointments is a frustration for patients. We have made improvements regarding access to appointments, but this continues to be a key area of further improvement for us. We often share improvements and service information in our patient newsletters. You can read these on our website: www.meonhealthpractice.co.uk/practice-information/patient-newsletters/ We are pleased to see you obtained an appointment following contacts to 111 who confirmed you needed care from your GP and we are pleased you were happy with the good services in this and future appointments. Signposting to 111 online is an important part of improving appointment availability as we receive lots of appointment requests for symptoms that can be treated without the need for a GP appointment. Many symptoms can safely and easily be managed at home, or with advice from a local pharmacy or other healthcare providers. Using 111 online first can provide access to medical advice, and free up GP appointments where appropriate for those who need them most. Regarding test results, our admin staff are empowered to share results where these are 'normal' or 'require no further action' as per the clinical notes from our GPs and results from the laboratory. You can read more about how we manage test results on our website: www.meonhealthpractice.co.uk/health-information/test-results/ Be reassured your comments will be shared with our Practice Management as we continuously work to address areas of concern and further improve our service. These reviews are incredibly valuable to our practice as they really do help the team identify areas for improvement and also help others in the community learn more about our services. Your insight is appreciated and if you have any further concerns, please do let us know. Once again, thank you contacting us and being part of our practice. Yours sincerely, James Leach Digital Transformation and Data Manager
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Review titled Incompetent
Rated 1 star out of 5
by Anonymous - Posted on 05 December 2024
GP scheduled telephone appointment for Mon 25/11 at 1pm. No contact made. I phoned Tuesday evening to be told sorry they’ll contact you next month (original appointment was supposed to be October for an issue raised in August). No further info received from surgery but randomly got a call from the GP 02/12 asking if it was a good time. GP has not read notes and thought issue was only since October so had to explain it had been going on since August. They said “oh I must not have read back far enough”. It’s one simple issue I’ve just been trying to contact the GP about; there is literally one line to read!
Visited December 2024
Review titled Meon Health Practice
Replied on 06 December 2024
Dear Patient, Many thanks for taking the time to share this rating and review and we are very sorry you found our staff and services to be incompetent regarding a recent telephone appointment. Please be reassured this is not the level of service we expect for our patients when contacting us, and we apologise this is how you have been made to feel. We are unable to comment any of the experiences you provided in this feedback without investigating specific details, such as the telephone call recordings for the conversations you refer to, but if you contact us directly we will provide a formal outcome as appropriate. If you would like us to investigate your contacts to the practice and respond to you formally, you can raise a concern or complaint with us in the following ways: 1. Completing a Formal Complaints Form, available from reception 2. By letter to: Complaints c/o The Highlands Practice, 102 Highlands, Fareham, PO15 6JF 3. By telephone with our team: 01329 845 777 We understand how important it is to access quality healthcare when you need it, and the total experience from first-line contacts to your consultations, and any ongoing actions or follow-ups as appropriate. We apologise again for any experiences that did not meet your expectations in your contacts to us in November and December. Thank you once again for your feedback, and for being part of our practice. Kind regards, James Leach Digital Transformation and Data Manager
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Review titled Just too hard to get an appointment
Rated 1 star out of 5
by Bryan Christophersen - Posted on 10 December 2024
Very competent GP, but the practise overall is just appalling. The Anima website was unusable, the telephone queue waa ridiculously long/slow and the level of screening that non-medical staff applied was outrageous and intrusive. You should not have to bargain with staff or resort to pleading in order to get medical help. If I could change practise I would. It’s just not good enough.
Visited December 2024
Review titled Meon Health Practice
Replied on 17 December 2024
Dear Bryan Christophersen, Thank you for contacting us via NHS feedback with frustrations of how to obtain a ‘Routine’ GP Appointment and we are also sorry you had difficulties when contacting us. Unfortunately, like all GP Practices, we do not have the Clinical capacity to see all patients requesting an appointment when they feel they need to be seen. Therefore, in order to provide a ‘safe service’, and prioritise those that do need to be assessed for medical advice sooner than others, we operate a GP-led Total Triage Same Day Service. Patients who have ‘urgent’ issues that need to be assessed within 24-hours are triaged and seen by our Urgent Care Team. For ‘routine’ appointments, where we can, we offer an appointment that same day, or within the following few weeks. This means while you may need to contact us on a few consecutive days in order to secure a ‘routine’ appointment, we believe this is safer, and typically sooner, than booking up to six weeks in advance. Our admin staff are trained to ascertain the information required for our clinical staff to make a clinical decision and the questions asked by our admin staff are designed by doctors, for doctors, to enhance the delivery of the best possible patient care and safety within our services. In February 2024 we introduced online access with Anima, which offers improved access to our services by reducing telephone queues and the need to call into the surgery in person. However, our Clinical Staffing remains the same, and capacity is monitored on a daily basis. As of November 2024, prior to this review in December, our numbers show we have offered over 38,000 GP-led consultations, with over 10,000 being Routine GP consultations and over 14,000 face-to-face GP appointments. We hope this gives you assurance we do our best to provide a safe and improved service to patients, while also keeping our Clinical Staff safe by considering their health and well-being. We apologise again for the difficulties you have experienced and thank you for sharing your feedback. We use all feedback to help make improvements where possible. Yours sincerely, James Leach Digital Transformation and Data Manager
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Review titled Great Service
Rated 5 stars out of 5
by Ruth Craigie - Posted on 20 December 2024
DR was absolutely wonderful , kind and efficient. Also the staff member at Highlands was very helpful in booking this appointment for me .So thankyou all very much. A very happy Christmas & New Year to you all at Meon health Trust. God bless.
Visited December 2024
Review titled Meon Health Practice
Replied on 20 December 2024
Dear Ruth Craigie, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. Your feedback about the great service you received helps us understand what we are doing right and where we can make improvements. We are delighted to hear that you had a positive experience with us with the wonderful doctor and helpful staff member who booked your appointment. Thank you also for the kind words and Christmas greetings, and we wish you a Merry Christmas and Happy New Year to you, too. We will ensure this is shared with our staff as all reviews are incredibly valuable to our practice as they really do motivate the team. Sharing this feedback also help others in the community learn more about our services. Once again, thank you contacting us and being part of our practice. Yours sincerely, James Leach Digital Transformation and Data Manager
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Review titled Superb practice
Rated 5 stars out of 5
by Tracey Chalk - Posted on 10 December 2024
I recently got norovirus, which was still ongoing two weeks later. I called the surgery and spoke with a very caring receptionist, who arranged an appointment with a doctor for a few hours later. I can't speak highly enough of the doctor. They were knowledgeable, took the time to answer my questions, and made me feel confident in the care I received. I was prescribed medication which thankfully made me feel a lot better and stopped the sickness. Thank you all. You are doing an amazing job, which can't be easy, especially at this time of year.
Visited December 2024
Review titled Meon Health Practice
Replied on 17 December 2024
Dear Tracey Chalk, Thank you for taking your time to contact the Practice via NHS Rating and Reviews with positive feedback from your recent contacts and experience with us. Your feedback of our caring receptionist and knowledgeable doctor helps us understand what we are doing right and where we can make improvements. We are delighted to hear that you had a positive experience with us and will ensure this is shared with our staff. We are also pleased you were left with confidence in the care you received and wish you well with your medications and ongoing recovery from this recent illness. These reviews are incredibly valuable to our practice as they really do motivate the team and also help others in the community learn more about our services. Once again, thank you contacting us and being part of our practice. Yours sincerely, James Leach Digital Transformation and Data Manager
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Review titled Great practice
Rated 5 stars out of 5
by Victor Sirick - Posted on 21 December 2024
Dear Sir/Madam , I do have heart desise and surgery trying to reduce the options that will be developed. So I do follow all they give me and tells. Also we now in resurch how to stop my right leg to stop heavy neurotic pain on my all right side mousel. Not to come to my right hand paralised after heart stroke. My right leg mousels getting weak and I can't now go up and down sters without stick. I am so desperate that to my leg not happening as to my paralised right hand. Yours sincerely , Victor
Visited December 2024
Meon Health Practice has not yet replied.