Meon Health Practice
102 Highlands Road, Fareham, Hampshire, PO15 6JFContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Meon Health Practice.
Reviews
-
Review titled Great, helpful practice
Rated 5 stars out of 5
by Anonymous - Posted on 27 November 2024
I visited the surgery as I had been poorly for a few days. The reception staff were helpful and friendly and explained what I needed to do. I filled out a consultation form and I was called within 1/2 hour to see one of the drs at whiteley surgery. The dr was very professional and reassuring and listened to all my symptoms. I didn’t feel rushed and he explained my next steps very clearly which was amazing. Thank you and keep up the good work !
Visited November 2024
Review titled Meon Health Practice
Replied on 27 November 2024
Dear Patient, Many thanks for taking the time to share this five-star rating and review! We are so pleased to read you found the practice to be helpful in your recent contact. It’s lovely to receive your comments of the helpful and friendly reception staff (our Patient Service Advisors) who helped with your recent appointment request. We’re also delighted to see you had such a quick call back within half an hour of requesting your appointment from a Whiteley doctor and that you found this doctor to be professional, reassuring, and attentive of your symptoms and needs, while clearly explaining next steps of your care plan. Thank you so much for your kind words and thanks for our team which we have already shared. We believe all feedback helps us improve, and positive feedback really helps motivate the team, particularly at a time where resources are so stretched. Once again, thank you contacting us, and for being part of our practice. Kind regards, James Leach Digital Transformation and Data Manager
-
Review titled Overall very pleased
Rated 5 stars out of 5
by Kim - Posted on 20 November 2024
I think we can all agree that the appointments procedure could definitely be improved. I called for an appointment and was given a routine appointment a week after my call, I was seen at the jubilee by a lady Dr apparently normally based at whitley ican honestly say she was the kindest and understanding Dr I have come across in a while, having been diagnosed with breast cancer in 2022 I had some issues which concernd me, she was extremely reassuring and took my concerns seriously and listened to me with a sympathetic ear whilst putting my mind to rest she ordered some tests to be on the safe side, thankfully they were all OK. So my experience was very positive but the appointment system really needs some adjustments
Visited November 2024
Review titled Meon Health Practice
Replied on 20 November 2024
Dear Kim, Many thanks for taking the time to share this five-star rating and review! We acknowledge access to appointments continues to be the main frustration in our services and want to reassure you we are working hard each day to improve access to appointments, and deliver the best possible services to our patients, while also keeping our staff safe and avoiding burnout. Despite the recognised frustrations with access, we are absolutely delighted to read one of our Whiteley doctors delivered you such reassuring and sympathetic care in your face-to-face appointment at the Jubilee Surgery. We have passed on you kind words of the kindness and understanding shown in this appointment, and we know your feedback will be so well received by this doctor and all our staff. We are also delighted and reassured your test came back clear and we want to reassure you that we are constantly reviewing how we can improve access to our services, among various other improvement plans and topics we believe we will deliver in future. Once again, thank you contacting us, and for being part of our practice. Kind regards, James Leach Digital Transformation and Data Manager
-
Review titled Fantastic Experience
Rated 5 stars out of 5
by Sam - Posted on 09 November 2024
This morning I went to Jubilee Surgery in Titchfield, for my vaccinations. I was very apprehensive and a little scared to be honest. However, the kind and friendly lady who checked me in not only reassurred me but she really made me laugh, which relaxed me and took my mind off what was to come. The system was great and the vaccinations were both painless and administered with compassion and big smiles. Thank you to all involved, you are all amazing.
Visited November 2024
Review titled Meon Health Practice
Replied on 12 November 2024
Dear Sam, Many thanks for taking the time to share this rating and review of your recent five-star vaccination experience with Meon Health Practice. We believe all feedback helps us understand what we are doing right, and where we can make improvements, and we are so pleased to read our staff were kind and friendly when delivering your vaccinations at our recent Saturday morning clinic. All our team, but particularly the nursing and vaccination teams, will be so happy to read of this experience and seamless systems as there is a lot of work and overtime required to deliver clinics outside of our core operating hours. All our staff work so hard to deliver compassionate care and positive outcomes for our patients, and we are delighted to read this is exactly how we made you feel, especially at a time when you were apprehensive and scared before attending your vaccination appointment. Your kind words are really important to us and will be so well received by our staff when we have shared them. Once again, thank you contacting us and being part of our practice. Kind regards, James Leach Digital Transformation and Data Manager
-
Review titled Nurse Appointment
Rated 5 stars out of 5
by Nicola - Posted on 06 November 2024
I visited the surgery for my 3 yearly smear. On arrival I also took my blood pressure which was very high. Although my appointment was for a smear the nurse advised me with great kindness as to what to do and what the resolution options were. Then my smear was completed in the most respectful way, professional and painless. A wonderful nurse who made both situations far less stressful. I hope she knows how much of a difference she makes to us patients. Thank you
Visited November 2024
Review titled Meon Health Practice
Replied on 06 November 2024
Dear Nicola, Many thanks for taking the time to share your five star review and positive feedback with us. We are so pleased to read that your recent experience with the practice was a positive one, and have passed your kind words onto all staff. We are delighted to read that one of our nurses has advised you with great kindness on what to do next, and during your appointment conducted themselves in such a respectful and professional manner. Reading positive reviews like yours really motivates the team and are a welcomes acknowledgement of the efforts made by all our staff each day. Thank you once again for your feedback, and for being a part of our practice. We believe all feedback helps us deliver an improved service. Kind Regards, Gareth Evans Operations Manager
-
Review titled Good Practice
Rated 4 stars out of 5
by Anonymous - Posted on 16 December 2024
I had a strange lesion appear on my right breast. In October,I needed to make an appointment. I started with phone calls to the surgery and then 111 -and also tried to access a time-limited computer system -and then later more phone calls. There was then a text message with a request -in order to be triaged - for a photo of the area ( which the link said should not be sent! Since it was an Intimate area! ) -before an unsatisfactory photo diagnosis at the end of the second day. The following day, at the local pharmacy to collect the prescribed cream, , they advised I should be seen Face to face. On the strength of that advice, the surgery then allowed me a piece of paper to start the triaging and later that day I saw a very pleasant health professional at a different surgery who prescribed me a 7 day course of penicillin and covered the wound. Unfortunately it did not work completely and a couple of weeks later another lesion looked as if it was appearing on my left breast. (I feared having to go back through the difficulties of making an appointment again but I knew I had to!) 48 hours later, I managed to see a GP at a different surgery again. She was excellent. She examined me, referred me via the 2WW to a breast clinic, prescribed more anti- biotics and advised me to make a nurse appointment to dress the wound. I then had excellent care over the next 2.5 weeks with 3 different nurses at the same surgery ( not my local one) who dressed the wounds carefully each time. I also had a mammogram and a scan at the hospital, a third course of penicillin and got the all clear from the busy consultant. All in all I would say that once I had managed to get through the huge barriers of making an appointment to see a medical person, they were all brilliant. I hadn't had a GP appointment for 5 years so the barriers to access were upsetting. It seemed to me that the complicated systems brought in to deal with Covid 4 years ago, seem to have lingered in a very unhelpful way. I hope this review is helpful.
Visited November 2024
Review titled Meon Health Practice
Replied on 17 December 2024
Dear Patient, Thank you for taking your time to contact the Practice via NHS Rating and Reviews with positive feedback from your recent contacts and experience with us. Your feedback of your interactions and appointments from October helps us understand what we are doing right and where we can make improvements. We hope that you are well and the ongoing care and treatment plan for your condition are supporting you at this time. We are delighted to hear that you had a positive experience with our GPs and nurses across our different surgeries and note your feedback around the triage process and difficulties with photos to support this. We acknowledge access to appointments and the triage systems used cause frustrations for patients and will ensure this is shared with our staff both for recognition of the good and reflection on the not-so-good. These reviews are incredibly valuable to our practice as they really do motivate the team and also help others in the community learn more about our services. Once again, thank you contacting us and being part of our practice. Yours sincerely, James Leach Digital Transformation and Data Manager
-
Review titled Excellent practice
Rated 5 stars out of 5
by Colin counsell - Posted on 03 December 2024
Had a urine infection very painful and the receptionist was very helpful and the doctor gave me a prescription for antibiotics which I picked up from the pharmacy well pleased with the surgery.
Visited November 2024
Review titled Meon Health Practice
Replied on 04 December 2024
Dear Colin Counsell, Many thanks for taking the time to share this five-star rating and review! We are so pleased to read you had such excellent service recently with our practice. We’re sorry to read you were suffering with very painful symptoms, but we are pleased to see you received helpful and timely care from our receptionists and doctors getting your prescription Our staff work incredibly hard every day to deliver the best care and experience to our patients, and we’re so happy to see this mad such a positive difference for you. Positive feedback is always well received and a big morale booster for the team, and we have shared your kind words within the practice. We wish you well on your recovery and thank you contacting us, and for being part of our practice. Kind regards, James Leach Digital Transformation and Data Manager
-
Review titled Awful
Rated 2 stars out of 5
by Rebecca - Posted on 19 November 2024
Have seen a few drs here and they have been amazing can't fault but the recent Dr I spoke to just did not care. Was more interested in getting me off the phone. I had an allergic reaction where my throat closed and had to sort myself but the care from this doctor was more about getting me off the phone then being caring with regards to what may have caused it put an appointment through to a clinic for testing for mid next year after a long conversation about what time I ate ??? The timing shouldn't matter finding out what causes my reaction should of been the priority not what I had for breakfast even after I stated what time I ate. This should of gone through as an urgent request to find out what I am allergic to not waiting 5 months just to get an appointment. I have a little girl just a year old and if im on my own with her and eat what ever made my throat close as I'm not sure what it was how can I look after my daughter and try to organise myself whilst trying not to Cark it in the middle of the kitchen infront of her... Not sure of the Dr's name but definitely needs to do more training with patient care and listen to her patients more so they can get the help they need before its too late ..
Visited November 2024
Review titled Meon Health Practice
Replied on 20 November 2024
Dear Rebecca, Many thanks for taking your time to share this feedback and we are very sorry to read you feel let down following your recent contact with one of our doctors. We do not wish for any patient to feel they have not been cared for and if you would like us to investigate this and respond to you more formally, please contact us directly. You can raise a concern or complaint with us in the following ways: 1. Completing a Complaints Form, available from reception 2. Completing a Feedback Form on the website 3. By letter to the Operations Manager c/o 102 Highlands, Fareham, PO15 6JF We are unable to comment further without investigating the details and listening to the telephone call recording, but if you contact us directly we will provide a formal outcome as appropriate. We apologise again for any unintended upset caused, and we believe we will deliver you an improved experience in future, such as the ‘amazing and faultless doctors’ you refer to in previous experiences. Thank you again for your contacting us and for being part of our practice. We believe all feedback helps us to deliver an improved service. Kind regards, James Leach Digital Transformation and Data Manager
-
Review titled Unexpected call
Rated 4 stars out of 5
by John Parry - Posted on 26 November 2024
I had an unexpected call from the doctor which was in relationship to the patients meeting the previous day. I requested a blood test in a note at the meeting. Cutting to the chase, I was booked in for a blood test to check my prostate.
Visited November 2024
Review titled Meon Health Practice
Replied on 27 November 2024
Dear John Parry, Many thanks for taking the time to contact us with your NHS rating and review. We are delighted to see our proactive approach to your blood test request has been completed and wish you well with your results. We also want to thank you again for joining us at our recent patient meeting and hope you found the day beneficial and informative. Please be reassured we will (proactively) contact you if your results indicate we need to offer further guidance. Due to the high number of tests and scans we are responsible for, we do not contact every patient who returns ‘normal’ results. To support patients awaiting results, these can now be viewed using the NHSApp and Patient Access website if you are an internet-friendly user. For more information on the NHSApp please visit: www.nhs.uk/nhs-services/online-services/view-your-test-results/ For more information on Patient Access please visit: www.support.patientaccess.com/medical-record-viewer/can-i-see-my-medical-record-in-patient-access Please note results can take between 48-hours to two weeks to come back to us, and specialised tests and scans may take longer. For more information on how we process test results, please visit our website: www.meonhealthpractice.co.uk/health-information/test-results/ Once again, thank you contacting us, and for being part of our practice. Kind regards, James Leach Digital Transformation and Data Manager
-
Review titled Great doctor
Rated 4 stars out of 5
by Anonymous - Posted on 26 November 2024
Couldn't get to speak to anyone on the phone so eventually went to the practise at 8am to fill out a triage form. Had a phone call back within half hour, appointment at different surgery for an hour later. Fantastic, understanding doctor. Urine sample and swab sent off. Over due coil removal, sorted. Doctor text me my results 7 days later. Antibiotics prescription sorted same day. Difficult to get an appointment but brilliant once there. Thank you.
Visited November 2024
Review titled Meon Health Practice
Replied on 27 November 2024
Dear Patient, Many thanks for taking the time to share your recent experience and feedback. We are sorry to read you struggled to speak with our team via the phone and wonder if this was connected to the national server issues our telephone providers suffered over the past few weeks. We are aware of issues with our telephone throughout the month of November and we continue to work closely with our telephone providers to monitor and resolve this. Separately, away from the telephone connection issues we apologise for, we are so pleased to read of your recent experience in requesting an appointment. We acknowledge improvements are required in our services to access appointments, but we are proud of the services we deliver with the limited resources available. We’re so pleased to read you had a call back from our team just half an hour after submitting your appointment request at 8am, and an appointment was arranged one hour later. We’re also delighted you found the doctor to be fantastic and understanding, and the additional contacts made for follow-up actions with your test results and ongoing care plan. We have shared your kind words with our team, and we use all feedback to improve our services wherever possible. Once again, thank you contacting us, and for being part of our practice. Kind regards, James Leach Digital Transformation and Data Manager
-
Review titled Great receptionists at Highlands surgery
Rated 4 stars out of 5
by Rachel Jacobs - Posted on 23 October 2024
I am overall still struggling with appointments and the new Online app does not let you know when you actually do get an appointment either ! ... But on a positive note thanks to the lovely receptionists I have had help from over the last few months they keep the wheels turning for the surgery for sure..... in particular the last few weeks from Christine who genuinely cares for patients and goes above and beyond to help with all of these issues. She is credit to your company for sure and has calmed me down with a few frustrating situations that I have had ... Thanks again Christine.
Visited October 2024
Review titled Meon Health Practice
Replied on 24 October 2024
Dear Rachel Jacobs, Many thanks for taking the time to share your five-star review and positive feedback with us. We are so please to read that your recent experience with the practice was a positive one and we have passed your kind words onto all our staff and we are delighted to read that one of our patient service advisors has gone above and beyond for you and you have had such a caring experience. Reading positive comments and review like yours really motivated the team and are a welcomed acknowledgement of the efforts made by all our staff each day. Regarding Anima our online consultation system, please do feel assured should any patient request result in an appointment, this will be communicated with you via our triage team, either via text message or telephone call. Thank you once again for your feedback, and for being a part of our practice. We believe all feedback helps us deliver an improved service. Kind Regards, Gareth Evans Operations Manager