Meon Health Practice
102 Highlands Road, Fareham, Hampshire, PO15 6JFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Communication confusion
Rated 4 stars out of 5
by Sarah Harvey - Posted on 03 February 2025
Sadly we missed our appointment today as the text message sent to us did not have the correct information on it. When I queried this via email; I was then emailed to say a different location entirely. Therefore missing my appointment. This is the second time this has happened- which is why I queried it to be sure when the text says ‘other’ for location. It meant my baby didn’t see the team he should have and we are now delayed for another week. If the texts could reflect where we should be going that would be a huge help rather than ‘other’
Visited February 2025
Review titled Meon Health Practice
Replied on 05 February 2025
Dear Sarah Harvey, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. We are sorry to hear that you are unhappy with your recent contact and communication with the practice. All feedback helps us understand what we are doing right and where we can make improvements, and your feedback about your recent communication with the practice, and how this resulted in the incorrect information being given to you and missing your appointment will be shared with our Practice Management as we continuously work to address areas of concern and further improve our service. With this said, we are pleased to see this has been rectified and a new appointment has been booked. These reviews are incredibly valuable to our practice as they really do help the team identify areas for improvement and also help others in the community learn more about our services. Your insight is appreciated and if you have any further concerns, please do let us know. You can contact us directly via our website should you wish for a more formal response: www.meonhealthpractice.co.uk/feedback/ Please accept our apologies once again and thank you again for contacting us and for being part of our practice. Yours sincerely, Gareth Evans Operations Manager
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Review titled Not fit for purpose
Rated 1 star out of 5
by Brian Cole - Posted on 18 February 2025
Impossible to book an appointment with a gp I no.longer try to book appointments and would call nhs for advice.
Visited February 2025
Review titled Meon Health Practice
Replied on 20 February 2025
Dear Brian Cole, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. We are sorry to hear that you are unhappy with access to appointments with the practice and we apologise for any frustration this has caused as this is never our intention, nor the level of service we pride ourselves on delivering. All feedback helps us understand what we are doing right and where we can make improvements, and your feedback about appointment access will be shared with our Practice Management as we continuously work to address areas of concern and further improve our service. These reviews are incredibly valuable to our practice as they really do help the team identify areas for improvement and also help others in the community learn more about our services. We would like to provide assurances that access to appointments remains a top priority for us. All our teams are working hard each day to meet the demand for our service. If you need urgent same day medical attention then please contact the practice in the usual ways as our GP and Nursing Team has the capacity to see you. If you are unsure if your symptoms are urgent, or you need general medical advice 111 online can tell you what to do next. Please visit: https://111.nhs.uk/triage/check-your-symptoms If you are requesting a routine appointment these requests can be submitted with the practice on Mondays, Tuesdays and Wednesdays, subject to clinical capacity and staffing. Further information on appointments can be found on our website here: https://www.meonhealthpractice.co.uk/appointments/ Your insight is appreciated and if you have any further concerns, please do let us know. You can contact us directly via our website should you wish for a more formal response: www.meonhealthpractice.co.uk/feedback/ Please accept our apologies once again and thank you again for contacting us and for being part of our practice. Yours sincerely, Gareth Evans Operations Manager
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Review titled Lovely nurse
Rated 5 stars out of 5
by Anonymous - Posted on 21 February 2025
I had an appointment with a nurse last week and she was absolutely lovely. Really made me feel at ease and explained everything whilst having a procedure. Thanks.
Visited February 2025
Review titled Meon Health Practice
Replied on 21 February 2025
Dear Patient, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. Your feedback about your recent contact and appointment with the practice helps us understand what we are doing right and where we can make improvements. We are delighted to hear of your positive experience with your recent nursing appointment and how you feel the nurse made you feel at ease and explained everything during the procedure. Please feel assured we will share your feedback across our teams. These reviews are incredibly valuable to our practice as they really do motivate the team and help others in the community learn more about our services. Once again, thank you for contacting us and being part of our practice. Yours sincerely, Gareth Evans Operations Manager
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Review titled Good service
Rated 4 stars out of 5
by Marilyn Jackson - Posted on 06 March 2025
Managed to get an appointment with one of the 3 practices although not my own practice. Was seen on time and treated well.
Visited February 2025
Review titled Meon Health Practice
Replied on 07 March 2025
Dear Marilyn Jackson, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. Your feedback about your recent contact with the practice helps us understand what we are doing right and where we can make improvements. We are delighted to hear of your positive experience with our practice and how you were seen on time and treated well. Please feel assured we will share your feedback across our wider teams. These reviews are incredibly valuable to our practice as they really do motivate the team and help others in the community learn more about our services. Once again, thank you for contacting us and being part of our practice. Yours sincerely, Gareth Evans Operations Manager
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Review titled Great experience
Rated 5 stars out of 5
by Ben Walker - Posted on 07 March 2025
Very helpful, clear guidance and support on how the process will go. Made me feel very at ease and comfortable with the next steps.
Visited February 2025
Review titled Meon Health Practice
Replied on 13 March 2025
Dear Ben Walker, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. Your feedback about your recent contact with the practice helps us understand what we are doing right and where we can make improvements. We are delighted to hear of your positive experience with the practice and how you were provided with helpful, clear guidance and support on how a process would go and this made you feel at ease and comfortable with the next steps. Please feel assured your feedback will be shared with our wider teams. These reviews are incredibly valuable to our practice as they really do motivate the team and help others in the community learn more about our services. Once again, thank you for contacting us and being part of our practice. Yours sincerely, Gareth Evans Operations Manager
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Review titled Not quite right
Rated 3 stars out of 5
by Anonymous - Posted on 07 March 2025
At the request of the Doctor, I booked to have some blood tests done. Unfortunately the nurse taking the bloods didn’t complete the paperwork for all of the required tests. She took the blood but didn’t do the forms correctly. This has caused delays in my diagnosis and treatment and I have to start all over again having more blood tests done. Disappointed because I specifically asked and she confirmed that she was doing a particular test but she didn’t. Can’t have the next blood tests done for another week as they have no appointments available. More delays.
Visited February 2025
Review titled Meon Health Practice
Replied on 13 March 2025
Dear Patient, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. We are sorry to hear that you are unhappy with your recent blood test appointment. All feedback helps us understand what we are doing right and where we can make improvements, and your feedback about your recent experience with the practice allows us to do just that. We are sorry to hear that the paperwork for your blood tests were not completed correctly and this has resulted in your needing further blood tests and caused you delay. Please feel assured this is not the level of service we pride ourselves on delivering for our patients. Be reassured your comments will be shared with our Practice Management as we continuously work to address areas of concern and further improve our service. These reviews are incredibly valuable to our practice as they really do help the team identify areas for improvement and also help others in the community learn more about our services. As your feedback is anonymous we are unable to provide a more specific response to your raised concerns. You can contact us directly via our website should you wish for a more formal response: www.meonhealthpractice.co.uk/feedback/ Your insight is appreciated and if you have any further concerns, please do let us know. Please accept our apologies once again and thank you again for contacting us and for being part of our practice. Yours sincerely, Gareth Evans Operations Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Tim Jackson - Posted on 20 February 2025
Called surgery this morning . Reception person excellent and understanding, good communication. Dr called in less than an hour. Prescription given, again good communication. Couldn't wish for a better response. Thank you all.
Visited February 2025
Review titled Meon Health Practice
Replied on 21 February 2025
Dear Tim Jackson, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. Your feedback about your recent contact with the practice helps us understand what we are doing right and where we can make improvements. We are delighted to hear of your positive experience with the practice and how you found the receptionist you spoke to excellent and understanding with good communication. You had a telephone consultation with a GP inside the hour, with a prescription given and found the communication to be good. We will ensure this feedback will be shared across our wider teams. These reviews are incredibly valuable to our practice as they really do motivate the team and help others in the community learn more about our services. Once again, thank you for contacting us and being part of our practice. Yours sincerely, Gareth Evans Operations Manager
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Review titled Superb care
Rated 5 stars out of 5
by Anonymous - Posted on 18 February 2025
Took my Dad, who is 90 and hard of hearing to this GP practice as he was experiencing respiratory problems. The examining Doctor was brilliant, he took his time with everything he did and explained everything he was doing, he listened to my Dads concerns. I’ve never had any problems with this surgery the staff are courteous and professional as they have been on every occasion.
Visited February 2025
Review titled Meon Health Practice
Replied on 20 February 2025
Dear Patient, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. Your feedback about your recent contact with the practice helps us understand what we are doing right and where we can make improvements. We are delighted to hear of your positive experience with our practice, and how the GP you consulted with for your father was brilliant and felt he took his time with everything, explained everything he was doing and listened to your fathers concerns. We are pleased to hear you feel our staff are courteous and professional. Please feel assured your feedback will be shared with our wider teams. These reviews are incredibly valuable to our practice as they really do motivate the team and help others in the community learn more about our services. Once again, thank you for contacting us and being part of our practice. Yours sincerely, Gareth Evans Operations Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Dan - Posted on 20 February 2025
The practice was extremely helpful in fulfilling my request for an appointment. Got seen within 2 hours of phoning & got checked. Doctor requested that I have a follow-up appointment a few days after - & they were extremely helpful too.
Visited February 2025
Review titled Meon Health Practice
Replied on 21 February 2025
Dear Dan, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. Your feedback about your recent contact with the practice helps us understand what we are doing right and where we can make improvements. We are delighted to hear of your positive experience with the practice and how you found us to be extremely helpful in fulfilling your request for an appointment and that you were consulted with, inside two hours of your contact. We are pleased to see you also had a follow up with a GP and found them extremely helpful too. Please feel assured we will share your feedback with our wider teams. These reviews are incredibly valuable to our practice as they really do motivate the team and help others in the community learn more about our services. Once again, thank you for contacting us and being part of our practice. Yours sincerely, Gareth Evans Operations Manager
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Review titled Excellent timely care
Rated 4 stars out of 5
by Nia Brewster - Posted on 11 February 2025
I visited the Titchfield Surgery and filled in an appointment request . Within 3 hrs I had a telephone consultation with a lovely caring and understanding doctor. I was given advise with ,medication prescribed and a clear idea of what the follow up would be . Thank you 😊
Visited February 2025
Review titled Meon Health Practice
Replied on 12 February 2025
Dear Nia Brewster, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. Your feedback about your recent contact with the practice helps us understand what we are doing right and where we can make improvements. We are delighted to hear of your positive experience with your recent contact with our practice, and how after filling in an appointment request form you had a telephone consultation with a GP within 3 hours. We are so pleased to hear that you found the GP you spoke with lovely, caring and understanding, and left with a clear idea of what the follow up would be and medication to support with your symptoms. These reviews are incredibly valuable to our practice as they really do motivate the team and help others in the community learn more about our services. Once again, thank you for contacting us and being part of our practice. Yours sincerely, Gareth Evans Operations Manager