Meon Health Practice
102 Highlands Road, Fareham, Hampshire, PO15 6JFContact details and opening times
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Reviews
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Review titled Very good care todsy
Rated 5 stars out of 5
by Tony Daniells - Posted on 16 October 2024
I was concerned about my wife who has mixed dementia. I phoned in the morning, she was tested for an infection the same morning and the gp phoned in the afternoon. Further test is in hand and depending on the results, additional care may be given. Thank you for your speed of response, empathy from reception staff and care and compassion shown by gp.
Visited October 2024
Review titled Meon Health Practice
Replied on 18 October 2024
Dear Tony Daniells, Many thanks for taking the time to share your five-star review and positive feedback. We are so pleased to read your recent experience with the practice was a positive one and we have passed your kind words on to all our staff. It's excellent for us to see you have had such a caring and compassionate experience, as all our teams are working incredibly hard to deliver this level of service and care to all our patients. Feedback like this helps motivate us all. Thanks again for your feedback and for being a part of our practice. Kind regards, Gareth Evans Operations Manager
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Review titled Bad service
Rated 1 star out of 5
by Bisera Mitrovska - Posted on 25 November 2024
Extremely unhelpful would refuse to see me although I had temperature and sore throat for 2 weeks. An ear infection for 5 days. And bacterial eye conjunctivitis for 3 days.
Visited October 2024
Review titled Meon Health Practice
Replied on 26 November 2024
Dear Bisera Mitrovska, Many thanks for taking the time to provide this feedback via NHS Ratings and Reviews. We are very sorry to hear you are disappointed with the service you received when recently contacting us with ear infection, sore throat, temperature, and conjunctivitis. Having checked our records and call recordings, we note contacts from you on the morning of 8th November regarding the symptoms you refer to in this review. We also note in your contact you requested a face-to-face appointment and antibiotics. Having checked your medical records and our call recordings, a telephone consultation was completed with one of our GPs in the evening of 8th November for these symptoms and medications were issued by the GP. If you have a concern this consultation was completed by telephone rather than in person, please accept our apologies we did not meet your expectations. Many consultations are completed without the need for a face-to-face appointment, and all appointment requests are reviewed and assigned to the most appropriate appointment mode (face-to-face, telephone, video, text, home visit, etc) and to the best placed member of our team (GP, nurse, pharmacist, etc). Consultations by phone or text mean our healthcare professionals can help our patients sooner by providing quick and flexible medical advice, as well as enabling us to contact more of our patients when appointment are at an all-time premium. While we offer our patients the option/preference of their appointment mode, this is not something we guarantee, and ultimately appointments are determined by clinical decisions and guidance from our GP-led Triage Team. If you have made new contacts to us since 8th November for which we have not helped you, please contact us directly so we can investigate this further respond to you appropriately. You can contact us for a more formal response in the following ways: 1. In person at one of our three surgeries 2. By telephone 01329 845 777 3. In writing via our website: Tell us how we are doing - Meon Health Practice 4. In writing to: Complaints, Meon Health Practice, 102 Highlands Road, Fareham, PO15 6JF Please accept our apologies again that we did not meet your expectations in your recent contact. We use all feedback to improve our services where applicable. Thank you again for providing this feedback and being part of our Practice. Kind regards, James Leach Digital Transformation and Data Manager
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Review titled Not helpful neither friendly
Rated 3 stars out of 5
by Anonymous - Posted on 05 November 2024
After a call from the surgery I was able to see the nurse at 515pm the same day for my ear infection. The nurse wasn't that helpful or really listened to what I said as she seemed busy and not well prepared. I told her I bought medication from pharmacy to treat it but not effective. Her response was she can't prescribe medication to me unless she knows what I have, I emphased it was from pharmacy. She then agreed will prescribe me a spray with antibiotics as ear infection is very common. She said she will send it over to the pharmacy near me ready to be collected within 30mins. I went to collect the medication the next day, after a thorough check by two stuff, they were not able to find my record. I had to call my surgery and explain it and they apologise and got the doctor to prescribe it immediately. The issue is the nurse in highland road, i saw her less than 5 mins but felt that she was not helpful, no compassion and unprofessional.
Visited October 2024
Review titled Meon Health Practice
Replied on 06 November 2024
Dear Patient, Many thanks for taking the time to provide us with this feedback, with disappointment with the manner in which you feel your appointment was handled. We understand from your feedback, you feel the nurse you consulted with was not helpful, showed no compassion and was unprofessional. Please feel assured we will share this feedback with the relevant teams for feedback and learnings. As your feedback has been posted anonymously, we are unable to be more specific in our response to you. If you wish for us to respond directly to you please contact the practice via the following methods: 1. Completing a formal Complaints Form, available from our surgery receptions. 2. By letter to: Complaints Team, Meon Health Practice, 102 Highlands Road, Fareham, PO15 6JF 3. By telephone - 01329 845 777 Thank you again for taking the time to share your feedback and we are sorry we have not met your expectations. We believe this will help us deliver an improved service in future. Kind Regards, Gareth Evans Operations Manager
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Review titled Lovely Nurse
Rated 5 stars out of 5
by Holly King - Posted on 04 October 2024
A nurse carried out my smear this evening and she was very lovely and made me feel really at ease. Thank you.
Visited October 2024
Review titled Meon Health Practice
Replied on 07 October 2024
Dear Holly King, Many thanks for taking the time to share your positive feedback and five-star review. We are delighted to read of your recent appointment with our nursing team who helped put you at ease and we have passed your kind words on to all our staff. It’s excellent for us to see you had such a lovely and caring experience, as all our team are working incredibly hard to deliver this level for our patients and feedback like yours helps to motivate us all. Thanks again for your feedback, and for being a (new) part of our practice. We believe we will continue to offer such a positive experience. Kind regards, James Leach Digital Transformation and Data Manager
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Review titled Quick appointment
Rated 4 stars out of 5
by Matthew Kaines - Posted on 23 September 2024
Hi. I just wanted to say thanks for a great service today. I called at 8 and got through after a little bit of a wait. I was dealt with really efficiently and got a call back within a a couple of hours. I was asked to come in for a face to face appointment the same day with the urgent care nurse and was even given a choice of times 😀 I went to Jubilee Clinic and the appointment was really good and I was able to drive straight to the Chemist and pick up my prescription. Thanks to everyone involved. Matt
Visited September 2024
Review titled Meon Health Practice
Replied on 23 September 2024
Dear Matthew, Many thanks for taking the time to share this feedback and review. We are delighted to read you had a positive experience from the practice, in relation to your recent contact and medical care, and the speedy and appropriate outcome following your contact with us, call back from the team and a face to face appointment with one of our Advanced Nurse Practitioners. We are so pleased to see you have had a positive experience with us and have already shared your kind words with the team. Reading positive comments like yours really motivates the team, and are a welcomed acknowledgement of the efforts all our staff make each day. Thank you once again for your feedback, and for being a part of our practice. We believe all feedback helps us deliver an improved service. Kind Regards, Gareth Evans Operations Manager
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Review titled A concern
Rated 3 stars out of 5
by Sandra Pereira - Posted on 13 September 2024
I had a blood test at Jubilee this morning. This was on topime, the phlebotomist was kind and efficient. However, I was staggered to go to a surgery at 8:30 and there was no one there. No patients, no doctors according to the board at the door, no one at the reception desk! It was a ghost town at a time when I would have thought it would have been moderately busy. It was the same when I came out, although there was a receptionist there. Why no doctors? Why no nurses? Why no receptionist? I have another question to ask…. How can Jubilee surgery stay alive if this morning’s experience is anything to go by. I am still waiting for someone to contact me following some X-rays earlier this year, I have had no discussion about the medication I am on for various things, my prescription tells me my next revue is in January 2022 (that is not a mis type). I feel cut off from all medical help. Please can I have a conversation with a real human being sometime? I’m sure you’re doing your best, but am wondering if you are one of the medical practices that has been bought up by an American company with disastrous results. If these comments appear to be critical, they stem from a very real fear of never being able to discuss problems with a doctor again. Please prove to me that I am wrong. Sandra Pereira
Visited September 2024
Review titled Meon Health Practice
Replied on 16 September 2024
Dear Sandra Pereira, Many thanks for taking the time to provide this review and we are sorry you have concerns which we have addressed below. Regarding what appeared to be an empty surgery during your visit, please be reassured three GPs (one contracted to start work at 9.30am) two practice nurses, a phlebotomist, two pharmacists, and a pharmacy technician, along with two receptionists and other non-clinical staff were working at the Jubilee Surgery on Friday 13th September. The phlebotomy clinic you attended started the earliest (8.10am), and the first face-to-face appointment outside of this clinic was 8.45am, whilst GPs and other clinical staff were consulting with patients via telephone, reviewing test results, medications, referrals, etc. Many consultations are done via telephone to offer quicker, flexible access, and lots of patients prefer consultations without needing to attend the surgery unless required for a specific assessment. As we continue improving telephone and digital access, we are seeing a reduction of in-person queries and reassure you this, along with staggered start times and clinical work which doesn’t require face-to-face time, is why the surgery may appear less busy at times. Regarding your x-ray, we note your results in March were reviewed by a GP and then discussed in telephone consultations with our Pharmacy Team on 20th March and 22nd April. It is also recorded in your consultation on 20th March (which was arranged following GP review) your medications would be reviewed on 22nd April, and this was completed. Whilst some patients prefer speaking with a doctor, the modern GP practice is much more than a doctors surgery and a range of health professionals help our patients who are often more qualified in specific subjects to ensure the most appropriate advice is given. Regarding medication reviews/out of date labelling on prescriptions, we are aware of this issue and are proactively investigating this to identify errors or overdue reviews. Additionally we have asked our team to arrange a face-to-face medication review (following the review 22nd April) to ensure you receive any help needed. Regarding American ownership, please be reassured Drs Bertram, Naylor, Wade and Bowden still own the practice along with the GP partners of Highlands and Whiteley. Finally, thank you for your kind words of our phlebotomist which we will pass on. All our staff are working incredibly hard to help our patients, and recognition of this is always well received. We trust this important context has addressed your concerns and apologise if you feel we have not met your expectations or are causing any fear you are unable to speak with a doctor. Thank you once again for your feedback, and for being part of our practice. Kind regards, James Leach Digital Transformation and Data Manager
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Review titled Speedy response
Rated 5 stars out of 5
by Christopher Perkins - Posted on 16 September 2024
I put in a medical request at 08:30 via amina today and got a response back by 10:30 on the same day, I call this excellent service. I found the practice website a little difficult to navigate to the right section.
Visited September 2024
Review titled Meon Health Practice
Replied on 16 September 2024
Dear Christopher Perkins, Many thanks for taking the time to share this five-star review. We are delighted to read of the speedy response with your recent medical request submitted via the online consultation system Anima and thank you for referring to this as excellent service. We hope you will be available for a call to discuss your feedback regarding the website in more detail as we think you could give some good insights into how this could be improved. We will arrange telephone contact one afternoon this week to hopefully discuss this further. Thank you once again for your feedback, and for being a part of our practice. We believe all feedback helps us deliver an improved service. Kind regards, James Leach Digital Transformation and Data Manager
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Review titled Great service today
Rated 4 stars out of 5
by Elaine Oram - Posted on 19 September 2024
Called for medical advice was spoken to by a lovely receptionist who was very caring and understanding who put me though for an emergency consultation this was at 9:30 am I sent images to the GP using the practices Anima page and by 12:50 I had a lovely call from the GP who has provided me with medical treatment. Overall very positive services very happy thank you
Visited September 2024
Review titled Meon Health Practice
Replied on 20 September 2024
Dear Elaine Oram, Many thanks for taking the time to share this feedback and review. We are delighted to read our receptionist was so caring and understanding in your recent contact for medical advice, and the speedy and helpful outcome following the call with our GP and the communications via Anima, the online consultation system we are using. We are so happy to see you’ve had a positive service with us and have already shared your kind words with our team. Reading positive patient experiences like yours really motivates the team, and are a welcome acknowledgement of the efforts made for all our staff each day. Thank you once again for your feedback, and for being a part of our practice. We believe all feedback helps us deliver an improved service. Kind regards, James Leach Digital Transformation and Data Manager
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Review titled Receptionist extremely helpful
Rated 5 stars out of 5
by Patrica - Posted on 23 September 2024
Patrica at highland in Fareham has just helped me this morning, she was very friendly and patient. I am stressed with a few things at the moment and she talked through them with me and explained the help I can get also. She definitely went above and beyond ...thankyou Patrica
Visited September 2024
Review titled Meon Health Practice
Replied on 23 September 2024
Dear Patrica, Many thanks for taking the time to share this feedback and review. We are delighted to read our patient service advisor was very friendly and patient in your recent contact with the practice. We are really happy to see you've had a positive service with us, and please feel assured we have shared your kind words with our teams. Reading positive comments and reviews like yours really motivates the team and are a welcomed acknowledgement of the efforts made by all our staff each day. Thank you once again for your feedback, and for being a part of our practice. We believe all feedback helps us deliver an improved service. Kind Regards, Gareth Evans Operations Manager
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Review titled Great help
Rated 4 stars out of 5
by Anonymous - Posted on 30 August 2024
Very friendly receptionist that was empathetic and clear. Doctor appointment was equally helpful. The doctor was kind, helpful and very well informed, giving clear support.
Visited August 2024
Review titled Meon Health Practice
Replied on 04 September 2024
Dear Patient, Many thanks for taking the time to share this four-star review of your recent experience with us. We are so pleased to see our receptionist was empathetic and clear in our communications with you, and the doctor in your subsequent appointment was also equally helpful, offering you king and well informed information, and clear support for your problems. Our team work incredibly hard every day and having positive experiences such as yours shared with us really helps to motivate us and offers much appreciated recognition and acknowledgement for our efforts. We use all feedback and experience available to us to help understand what we are doing right, and where we can make improvements, and we will share your thoughts and thanks with our staff. Once again, thank you contacting us and being part of our practice. Kind regards, James Leach Digital Transformation and Data Manager