Meon Health Practice
102 Highlands Road, Fareham, Hampshire, PO15 6JFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled A supportive community practice
Rated 5 stars out of 5
by Anonymous - Posted on 08 May 2025
I had a private (outside NHS) healthcare appointment who expressed their concern re my swollen knee. I was able to chat to a friendly receptionist at The Highlands Practice re my concerns, and after a few mandatory questions to establish the facts was able to secure an appointment with my doctor the next day. I am currently now undergoing blood tests and X-rays (local hospital) to find the cause of my swollen knee. I have always personally found The Highlands Practice helpful, and accommodating where possible. Recommended.
Visited April 2025
Review titled Meon Health Practice
Replied on 09 May 2025
Dear Patient, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. Your feedback about your recent contact with the practice helps us understand what we are doing right and where we can make improvements. We are delighted to hear of your positive experience with the practice and how following on from your private consultation, you contacted the practice and spoke with a member of our Patient Service Advisor Team, who you found to be friendly, and a GP appointment was booked for the next day. Please feel assured your feedback will be shared with our wider teams and we wish you well for the future. These reviews are incredibly valuable to our practice as they really do motivate the team and help others in the community learn more about our services. Once again, thank you for contacting us and being part of our practice. Yours sincerely, Gareth Evans Operations Manager
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Review titled Great practice
Rated 5 stars out of 5
by Lyn Rae - Posted on 24 April 2025
I was welcomed by Practice Nurse who carried out a Warfarin blood test then placed cotton wool and sticky tape over needle mark before thanking me for attending, she was very professionally.
Visited April 2025
Review titled Meon Health Practice
Replied on 25 April 2025
Dear Lyn Rae, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. Your feedback about our Practice Nurse helps us understand what we are doing right and where we can make improvements. We are delighted to hear of your positive experience in your recent blood test and we will ensure this is shared with our staff. These reviews are incredibly valuable to our practice as they really do motivate the team and help others in the community learn more about our services. Once again, thank you for contacting us and being part of our practice. Yours sincerely, James Leach Digital Transformation and Data Manager
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Review titled Unable to make an actual appointment ..
Rated 3 stars out of 5
by Nicola Houghton - Posted on 07 May 2025
I have been unable to make an appt to see a Dr for months. I am not able to attend and wait in a long queue at 08.00 .. I am in a poor signal area until I get home … All appts in the on line booking system are gone within seconds. Therefore I had to go privately to have a blood test as I couldn’t get an appt to be referred. I recently fractured my wrist and ended up going private for an X-ray to determine what sort of fracture and any further action required. I had to be referred to the fracture clinic by my GP this involved sitting in the phone for ages trying to get through to request a referral. I was advised to email in with the private report and X-rays …. On doing so I’m met with an email saying that the email address I was asked go send it to is not regularly monitored !!!!! This meant I had to sit in a further telephone queue to see if you had got my email …. On finally getting through… I was put on hold whilst they spoke to someone else. I was then advised that it had been referred. Followed up by a text saying it has been referred. The Amira (?) system is not working … I tried to go onto the Patients Access thinking I could do a referral for a blood test and later for the fracture clinic … there appears to be no way of being able to do this ….
Visited April 2025
Review titled Meon Health Practice
Replied on 09 May 2025
Dear Nicola Houghton, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. We are sorry to hear that you are unhappy with your recent contacts with the practice and access to appointments and using our patient facing systems, such as Anima. All feedback helps us understand what we are doing right and where we can make improvements, and your feedback allows us to do just that. We understand the frustration that is caused for patients when requesting a 'routine' appointment, only to be told to try again on another day where we have routine appointments, or using our online consultation service, Anima, to see the allocation for the day has been booked. We would like to provide assurances that if you need same day medical attention our clinical teams have the capacity to see you. Our reception email address, which is the one you have used, has a automatic response to all submitted emails, advising the inbox isn't monitored regularly, as due to the nature of this email address, this should only be used for administrative queries. You can also use Anima to submit a General Enquiry with the practice which works in the same way as our reception email address. With this said we are pleased to see your referral has been made and this has been confirmed in multiple text messages to yourself. In addition patients can book a blood test via the NHS App/Patient Access, providing we have either asked you to, or you have the needed blood forms for the test yourself. Currently all referrals need to be reviewed by a GP before these are made, so will either need supporting evidence, or a GP appointment. Be reassured your comments will be shared with our Practice Management Team as we continuously work to address areas of concern and further improve our service. Your insight is appreciated and if you have any further concerns, please do let us know. You can contact us directly via our website should you wish for a more formal response: www.meonhealthpractice.co.uk/feedback/ Please accept our apologies once more and thank you again for contacting us and for being part of our practice. Yours sincerely, Gareth Evans Operations Manager
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Review titled Text to say they would ring but didn't
Rated 2 stars out of 5
by Ms Sara Pendlebury - Posted on 03 April 2025
After receiving a message to say a call would be made on the 1st April from 11am - 1pm yet nobody bothered to call
Visited April 2025
Review titled Meon Health Practice
Replied on 04 April 2025
Dear Ms Sara Pendlebury, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. We are sorry to hear that you are unhappy with a text message advising you of a telephone call that did not take place at the specified time. All feedback helps us understand what we are doing right and where we can make improvements, and your feedback allows us to do just that. We are pleased to see that despite the text message stating a call would take place before 1pm, the doctor did call and consult with you closer to 3pm later that same afternoon. We trust you are happy with the telephone consultation that took place in the afternoon of 1st April, and apologise this was later than we had advised you originally. Your insight is appreciated and if you have any further concerns, please do let us know. You can contact us directly via our website should you wish for a more formal response: www.meonhealthpractice.co.uk/feedback/ Be reassured your comments will be shared with our Practice Management Team as we continuously work to address areas of concern and further improve our service. Please accept our apologies once again and thank you again for contacting us and for being part of our practice. Yours sincerely, James Leach Digital Transformation and Data Manager
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Review titled Receptionist very helpful
Rated 4 stars out of 5
by Martin Pierce - Posted on 07 May 2025
I was given very good service by the practice receptionist. She enabled me to complete a culture urine test that was urgently needed for my pending hospital admission.
Visited April 2025
Review titled Meon Health Practice
Replied on 09 May 2025
Dear Martin Pierce, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. Your feedback about your recent contact with the practice helps us understand what we are doing right and where we can make improvements. We are delighted to hear of your positive experience with the practice, specifically the Patient Service Advisor you spoke with who supported you with your urine test which was needed for your pending hospital admission. Please feel assured your feedback will be shared across our wider teams and we wish you well for the future. These reviews are incredibly valuable to our practice as they really do motivate the team and help others in the community learn more about our services. Once again, thank you for contacting us and being part of our practice. Yours sincerely, Gareth Evans Operations Manager
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Review titled Efficient practice
Rated 5 stars out of 5
by George Davenport - Posted on 15 April 2025
The treatment that I have received since I had an injury to my left leg, has been very well performed, and is currently having a good result.
Visited April 2025
Review titled Meon Health Practice
Replied on 17 April 2025
Dear George Davenport, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. Your feedback about your recent contacts with the practice helps us understand what we are doing right and where we can make improvements. We are delighted to hear of your positive experience with the practice and how you have found the treatment you have been receiving to be well performed and you are seeing good results as a result. Please do feel assured your feedback will be shared with our wider teams. These reviews are incredibly valuable to our practice as they really do motivate the team and help others in the community learn more about our services. Once again, thank you for contacting us and being part of our practice. Yours sincerely, Gareth Evans Operations Manager
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Review titled good and bad review
Rated 5 stars out of 5
by Jan Garvie - Posted on 06 May 2025
Over last couple of months I have received many texts asking me to take my blood pressure twice a day for 4 days, 3 times each time. Never having taken my own blood pressure, i made many mistakes, received a phone call explained and asked to do it again, which I did. In fact i completed this 4 times. Reason being, each call was from different person, they didnt know me, bad line connection then Scottish accent whereby I couldn’t understand what he was saying. each time they recommended blood pressure tablets. But no explanation why. In fact it was like calls were from a Call Centre. I complained to my Surgery (Jubilee) many times complaining if these people didnt know me how could they prescribe medication. At long last someone listened and I received a call from a guy from Highlands Surgery and what a difference. He made an appointment for me to come to the surgery, made time for me, in fact over an hour, explained everything in detail, changed the medication that the “Call Centre” prescribed with full details as to why he was doing this. Has since phoned me as I am away, will be in touch when I return for my new prescription.I have not had to see a doctor for many years and first time i need to see one, Im referred to the “Call Centre”, no contact with my surgery doctors, no one to talk to for 2 months. My reason for face to face is I do not take or have never for many years taken any medication and am told to take medication without knowing what side effects, how long, what they contain and why Thank goodness that someone listened to me as was ready to change to another doctors surgery, maybe you need more listeners.
Visited April 2025
Review titled Meon Health Practice
Replied on 09 May 2025
Dear Jan Garvie, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. Your feedback about your recent contacts with the practice helps us understand what we are doing right and where we can make improvements. We are sorry to hear you have been having issues when discussing and consulting with our partnered third party, Suvera and please feel assured your feedback will be directly passed back to them. Further information on Suvera and how they work with us here at Meon Health Practice can be found here: https://www.suvera.com/ With this said we are delighted to hear that when you did speak with a member of our clinical team, you felt you were listened to, supported and the appropriate appointment made for you with reassurance on medications and a management plan moving forward. Please feel assured your feedback will be shared with our wider teams. These reviews are incredibly valuable to our practice as they really do motivate the team and help others in the community learn more about our services. Once again, thank you for contacting us and being part of our practice. Yours sincerely, Gareth Evans Operations Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Lyn Rae - Posted on 16 April 2025
I was given a warm welcome from practice nurse before she carried out my Warfarin blood test which was done cheerfully & professionally.
Visited April 2025
Review titled Meon Health Practice
Replied on 17 April 2025
Dear Lyn Rae, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. Your feedback about your recent contact with the practice helps us understand what we are doing right and where we can make improvements. We are delighted to hear of your positive experience with the practice nurse when you attended the practice for your Warfarin blood test. We are pleased to hear you were given a warm welcome prior to the blood test, and that you found the blood test to be done in a cheerful and professional manner. Please feel assured we will share your feedback with our wider teams. These reviews are incredibly valuable to our practice as they really do motivate the team and help others in the community learn more about our services. Once again, thank you for contacting us and being part of our practice. Yours sincerely, Gareth Evans Operations Manager
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 14 May 2025
Was seen by an advanced nurse practitioner. On my previous visit to a different surgery I was given antibiotics for a chest infection but they hadn’t helped. I was prescribed a different type and told to go to A&E if I didn’t improve. The next day I went by ambulance to Queen Alexandra hospital and stayed just over a week with Pneumonia.
Visited April 2025
Review titled Meon Health Practice
Replied on 15 May 2025
Dear Patient, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. Your feedback about your recent contact with the practice helps us understand what we are doing right and where we can make improvements. We are delighted to hear of your positive experience with the practice and how you were consulted with one of our Advanced Nurse Practitioners and prescribed a different type of antibiotics for your chest infection. We are sorry to hear of your admission to hospital and we wish you a speedy recovery. Please do contact the practice back if we can support you further. These reviews are incredibly valuable to our practice as they really do motivate the team and help others in the community learn more about our services. Once again, thank you for contacting us and being part of our practice. Yours sincerely, Gareth Evans Operations Manager
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Review titled Lack of follow up
Rated 4 stars out of 5
by John Mason - Posted on 17 April 2025
I used Anime to report that I had a suspected UTI. I was called within the hour by a nurse practitioner and discussed my symptoms. She said I would be prescribed anti-biotics and would need to put in a urine sample, which I did the same day. I spite of the fact that I have had a number of UTI's in the last few months there was no follow up. I would have expected a call to see if the Anti-Biotics had worked? Was I still experiencing pain? Had the issue of frequency and urgency resolved itself? But nothing heard even after test results available.
Visited April 2025
Review titled Meon Health Practice
Replied on 18 April 2025
Dear John Mason, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. We are sorry to hear that you are unhappy with your recent contacts with the practice and lack of follow up. All feedback helps us understand what we are doing right and where we can make improvements, and your feedback allows us to do just that. From review we can see you consulted with one of our Advanced Nurse Practitioners (ANP) and were prescribed antibiotics based on your presenting symptoms. We can also see you were instructed to bring a urine sample to the practice prior to starting you antibiotics. We can see from the consultation notes, you were appropriately safety netted, and advised to contact the practice back if your symptoms did not improve, or worsened despite taking your course of antibiotics. Your insight is appreciated and if you have any further concerns, please do let us know. We appreciate you taking the time to provide us with this feedback, and do recognise that not being followed up has caused you concerns. Be reassured your comments will be shared with our Practice Management Team as we continuously work to address areas of concern and further improve our service. You can contact us directly via our website should you wish for a more formal response: www.meonhealthpractice.co.uk/feedback/ Please accept our apologies once more and thank you again for contacting us and for being part of our practice. Yours sincerely, Gareth Evans Operations Manager