Meon Health Practice
Barrys Meadow, High Street, Titchfield, Fareham, PO14 4EHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 27 December 2024
I went for blood test mentioned I had UTI which I had taken over the counter product but this had not fully cleared it. I was lucky enough to have a veryy prompt consultation and prescribed medication which has now cleared the infection I was very pressed how Quickly I was dealt with thank you.
Visited December 2024
Meon Health Practice has not yet replied.
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Review titled Meon, via Highlands
Rated 5 stars out of 5
by Anonymous - Posted on 27 December 2024
I needed an urgent appointment before Christmas with a severe chest infection. I had to go via 111 to get the appointment but they phoned the next morning as promised, saw me almost immediately, had a great thorough investigation from the minor illness nurse/GP, and was given antibiotics promptly. When I called the Surgery later I also got prompt followup care. Very pleased all round for a great service backed up by 111.
Visited December 2024
Meon Health Practice has not yet replied.
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Review titled Both Practices!
Rated 5 stars out of 5
by Karen Peel - Posted on 26 December 2024
I use a combination of both Jubilee & Highlands Road Surgery and both practices in my experience have been very good and provided me with a great service. Anima is also a very workable option as well as patient access and surgery texting which helps with communication and booking blood test appointments.
Visited December 2024
Meon Health Practice has not yet replied.
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Review titled Great doctor
Rated 4 stars out of 5
by Anonymous - Posted on 25 December 2024
Great treatment by doctor when I was seen. However, it’s extremely hard to actually get a face to face appointment.
Visited December 2024
Meon Health Practice has not yet replied.
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Review titled Below expectations
Rated 3 stars out of 5
by Anonymous - Posted on 25 December 2024
Having had a cv review by phone, this was not satisfactory. I would expect to see a gp face to face not a pharmacist by phone. I have questions which I need to reassure myself about and felt unable to do this fully. Having said that the pharmacist was polite and professional but they are not GPs. Furthermore it is still impossible to get an gp appointment at Jubilee.
Visited December 2024
Meon Health Practice has not yet replied.
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Review titled Good practice
Rated 5 stars out of 5
by Mary Burner - Posted on 25 December 2024
I was contacted by email through the surgery portal. An appointment was made. On arrival I was called in promptly by nurse. My blood test was carried out expertly. I will be contacted with results. Thank you.
Visited December 2024
Meon Health Practice has not yet replied.
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Review titled Good practice
Rated 5 stars out of 5
by Mary Burner - Posted on 24 December 2024
I had to have an annual blood test with nurse/phlebotomist at the surgery. I received email to arrange date and time. I signed in and was called immediately. A quick and easy procedure. Thank you.
Visited December 2024
Meon Health Practice has not yet replied.
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Review titled Overstretched
Rated 1 star out of 5
by Capt. Dunford - Posted on 03 June 2024
Automated message that they can't take my call because they are too busy. Rather frustrating to say the least. 111 picked up immediately, but were still unable to book me in to see my Dr.
Visited June 2024
Review titled Meon Health Practice
Replied on 03 June 2024
Dear Capt. Dunford, Many thanks for taking your time to provide your feedback that we were unable to take your call today and we are sorry we have not met your expectations as our patient. For important context, at the time of your contact, it is the morning of Monday 3rd June, the busiest time of our working week, immediately following the weekend, after a Bank Holiday with reduced services due to a shorter working week. Regarding your frustration today, our telephone wait times continue to be one of our top priorities and we share our improvements and service information in our newsletters. You can sign up to our Patient Newsletter on our website: https://www.meonhealthpractice.co.uk/practice-information/patient-newsletters/ As part of our improvements to our telephone systems, we identified calls were being disconnected due to a technical issue in the system when too many callers are connected to our telephone lines. To resolve the understandable frustration of callers being disconnected, we have limited to our telephone lines to a maximum of thirty callers at one time, and this is why callers will hear an automated message when our phone lines are not able to allow a new connection. To sustain improvements made to telephone wait times, we introduced a new website with better digital access including an online consultation system called ‘anima’ in February ‘24 which should reduce the need for patients to call us who can use digital access where appropriate. We are encouraging patients who can contact us online to do so as this will allow patients who cannot use the internet to call us or visit the practice with reduced queues/waiting times. If you would like to read more about how to contact us online using anima, please refer to our website: https://www.meonhealthpractice.co.uk/online-services/about-anima/ As well improving digital access, we continue recruitment of staff and training other admin teams to support the telephones where possible, but each of our three methods of how to contact us (telephone, online, in person) are busiest when the surgery opens each day at 8am. We trust this explanation has addressed your concern raised and thank you again for taking your time to share your feedback. We believe this will help us to deliver an improved service in future. Kind regards, James Leach Patient Services Manager
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Review titled Clearly not working
Rated 1 star out of 5
by Anonymous - Posted on 31 May 2024
It is nearly impossible to get a routine appointment. Advised to talk to pharmacist which I did, who said I should see a GP as soon as possible. I went straight to the surgery and the receptionist (not her fault) explained because the symptoms weren't in the shortlist deemed 'urgent' I cannot book an appointment ahead, have to wait until Monday and join the lottery of the 8am call or anima on the chance I can get in before capacity is reached for that day. Have a look at the reviews for other local practices (e.g. Lockwood) and compare your average score with theirs. You'll come to the conclusion that something is definitely not right - it's not just the national shortages of resource and money. It's you and your organisation.
Visited May 2024
Review titled Meon Health Practice
Replied on 03 June 2024
Dear Patient, Many thanks for taking your time to provide your feedback that our systems for booking routine appointments are not working and we are sorry we have not met your expectations as our patient. At the time of your contact on Friday 31st May we were managing increased pressures in our services heading into the weekend, at the end of a Bank Holiday week, which meant we were shorter on appointments than usual while demand remains extremely high. For important clinical context outside of a specific contact, in the whole of last month (May) the Practice held over 18,400 consultations with over 4,000 of these arranged through our daily GP-led triage process. Included in this were over 800 routine GP appointments, over 10,500 face-to-face appointments. This is in addition to all administrative clinical work completed by the team (e.g., prescriptions, test results, requests from Hospitals and other patient queries). It is also important to highlight our staff can be required to work beyond the recommended levels to meet demand, and we must consider their health and well-being, as well our patients. To reassure you of how we manage our services, our ‘23 appointment data shows our triage system increased access to appointments by more than 2,200 consultations, more than doubled face-to-face appointments, and increased routine access compared to the ‘22 data. To help manage demand for an appointment, we do signpost to alternative sources such as a pharmacist as many non-urgent symptoms can be managed without a GP appointment, as well as training staff to ascertain the urgency/nature of a patient presentation in order to support the clinical decision if a patient requires urgent/same day advice from our clinical triage team. Regarding your reference of other local practice reviews, we do look at other local services, as well as track patient complaints and feedback, and we often receive very positive scores from patients. Using publicly available information such as the NHS Family and Friends test, in 2024 our scores for either ‘good’ or ‘very good’ experiences from our patients range from 88% up to 94% and I hope this reassures you we consistently offer positive and consistent services. As your feedback in anonymous we cannot be more specific to your contact. If you wish for us to respond to you directly, please contact the surgery by the following methods: 1. Completing a formal Complaints Form, available from our surgery receptions. 2. By letter to: Complaints Team, Meon Health Practice, 102 Highlands Road, Fareham, PO15 6JF 3. By telephone - 01329 845 777 Thank you again for taking your time to share your feedback and we are sorry again we have not met your expectations. Kind regards, James Leach Patient Services Manager
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Review titled Patients are blocked from booking appointments
Rated 1 star out of 5
by Anonymous - Posted on 16 April 2024
Not sure how this practice is now running is now only working with private patients. GP gave me meds for 4-6 weeks to 'see' then come back and we will decide if we need to refer to hospital. No repeat prescription it's about to run out and can't access GP and I'm skipping days on the medicine to make it strech. I wrote in via anima health (admin request) they rejected it - said do a medicine request (it's constantly grayed out). I call at 8am the message says we are at capacity call another day. I drive to the branch explaining medicine is finished they say I have to line up outside only at 8am to get a chance to be booked in. Told try anima at 8am on the dot.......I did and it said full capacity. I have video evidence of my calls on hold 28 in the queue and screenshots of anima full at 8am. This surgery has taken on too many patients clearly.
Visited April 2024
Review titled Meon Health Practice
Replied on 17 April 2024
Dear Patient, Many thanks for your time providing this feedback and we are sorry we have not met your expectations with difficulty getting an appointment for your prescription. Please be reassured we only see NHS patients and do not run a private service – we apologise if there has been a miscommunication to you with this. Regarding difficulty getting an appointment, we are working very hard every day to meet patient demand, but we, like all GP surgeries, do not have capacity to see every patient when they feel they need to be seen. Last month (March) we held over 16,200 consultations with over 5,300 appointments offered via our daily triage. In this were over 1,000 routine appointments which is in addition to all clinical admin work (e.g., prescriptions, test results, requests from Hospitals, etc). Many of the other 10,900 appointments are booked via NHSApp (e.g., smears and blood tests), self-booking links (e.g., health reviews) or when follow up is needed. With our same day triage, although you may need to contact us on multiple days for a ‘non-urgent’ appointment, this is typically sooner and safer than asking patients to wait up to six weeks. To support our patients and staff, we review available capacity each day to ensure we have same day access to our patients who need us most after our appointment book is ‘full’. As part of improvements on how to contact us, we introduced ‘anima’ in February but while this should improve how to contact us, anima is not increasing our capacity and when our appointment book is full you will not be able to get medical help online. In the last four weeks, we received over 360 medical requests from patients online via anima and you can generally submit medical requests from 8am Monday to Friday. We cannot confirm how we responded to your medication requests as this is anonymous feedback and each unique request requires a response appropriate to its clinical context. Depending on the context to your prescription, we may have added you to our pharmacist or GP appointment book, approved your request at source, instructed you to request a ‘routine’ appointment, or various other potential outcomes. If you’d like us to investigate this formally, you can request this by: 1. Completing a complaints form at reception 2. Completing a feedback form online: Feedback & Complaints - Meon Health Practice 3. By letter to Complaints c/o 102 Highlands, Fareham, PO15 6JF 4. By telephone We apologise again we have not met your expectations in the experience you describe and we thank you again for sharing your feedback. We believe all feedback helps us to deliver an improved service in future. Yours sincerely, James Leach Patient Service Manager