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Meon Health Practice

Barrys Meadow, High Street, Titchfield, Fareham, PO14 4EH

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Reviews

Displaying 41 to 50 of 54

  1. Review titled Both Practices!

    Rated 5 stars out of 5

    by Karen Peel - Posted on 26 December 2024

    I use a combination of both Jubilee & Highlands Road Surgery and both practices in my experience have been very good and provided me with a great service. Anima is also a very workable option as well as patient access and surgery texting which helps with communication and booking blood test appointments.

    Visited December 2024

    Report as unsuitable

    Review titled Meon Health Practice

    Replied on 30 December 2024

    Dear Karen Peel, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. Your feedback about our Jubilee and Highlands surgeries helps us understand what we are doing right and where we can make improvements. We are delighted to hear of your positive experience with our great service and access to us using Anima and text messaging and we will ensure this is shared with our staff. These reviews are incredibly valuable to our practice as they really do motivate the team and also help others in the community learn more about our services. We wish you a Happy New Year and once again, thank you contacting us and being part of our practice. Yours sincerely, James Leach Digital Transformation and Data Manager

    Report as unsuitable


  2. Review titled Great doctor

    Rated 4 stars out of 5

    by Anonymous - Posted on 25 December 2024

    Great treatment by doctor when I was seen. However, it’s extremely hard to actually get a face to face appointment.

    Visited December 2024

    Report as unsuitable

    Review titled Meon Health Practice

    Replied on 30 December 2024

    Dear Patient, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. Your feedback about our great doctor helps us understand what we are doing right and where we can make improvements. We are delighted to hear of your positive experience from your recent face-to-face appointment and we acknowledge access to appointments continues to be a key area of improvement for us and our patients. We will ensure your kind words and comments are shared with our staff as we continue working to improve access to our services and the care and experience we deliver. These reviews are incredibly valuable to our practice as they really do motivate the team and also help others in the community learn more about our services. Once again, thank you contacting us and being part of our practice. Yours sincerely, James Leach Digital Transformation and Data Manager

    Report as unsuitable


  3. Review titled Below expectations

    Rated 3 stars out of 5

    by Anonymous - Posted on 25 December 2024

    Having had a cv review by phone, this was not satisfactory. I would expect to see a gp face to face not a pharmacist by phone. I have questions which I need to reassure myself about and felt unable to do this fully. Having said that the pharmacist was polite and professional but they are not GPs. Furthermore it is still impossible to get an gp appointment at Jubilee.

    Visited December 2024

    Report as unsuitable

    Review titled Meon Health Practice

    Replied on 30 December 2024

    Dear Patient, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. Your feedback about your recent cardiovascular review helps us understand what we are doing right and where we can make improvements. We are delighted to hear you found our Clinical Pharmacist polite and professional and we are disappointed you felt let down by this consultation despite this opinion. Our highly trained Clinical Pharmacists and Pharmacy Technicians look after all aspects of medications, including annual medication reviews, high risk medication monitoring and reconciling hospital medication changes as well as general medication queries. Many patients often prefer to be seen by a GP, but Meon Health Practice is so much more than a doctors’ surgery. We are lucky to have a range of health professionals available to help you get the right care when you need it and often these health professionals are more specifically trained in the clinical subject for their consultations. Many consultations are also completed without the need to be seen face-to-face as this allows us to offer quicker and more flexible access to care, as well as being able to speak with and offer care to more patients. We will ensure your kind words of our Pharmacist and your feedback around the telephone based consultations are shared with our staff as we continue working to improve our services. These reviews are incredibly valuable to our practice as they really do motivate the team and also help others in the community learn more about our services. Once again, thank you contacting us and being part of our practice. Yours sincerely, James Leach Digital Transformation and Data Manager

    Report as unsuitable


  4. Review titled Good practice

    Rated 5 stars out of 5

    by Mary Burner - Posted on 25 December 2024

    I was contacted by email through the surgery portal. An appointment was made. On arrival I was called in promptly by nurse. My blood test was carried out expertly. I will be contacted with results. Thank you.

    Visited December 2024

    Report as unsuitable

    Review titled Meon Health Practice

    Replied on 30 December 2024

    Dear Mary Burner, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. Your feedback about your recent blood test helps us understand what we are doing right and where we can make improvements. We are delighted to hear of your positive experience with our nurse and contacts by email for this appointment and we will ensure this is shared with our staff. These reviews are incredibly valuable to our practice as they really do motivate the team and also help others in the community learn more about our services. Once again, thank you contacting us and being part of our practice. Yours sincerely, James Leach Digital Transformation and Data Manager

    Report as unsuitable


  5. Review titled Good practice

    Rated 5 stars out of 5

    by Mary Burner - Posted on 24 December 2024

    I had to have an annual blood test with nurse/phlebotomist at the surgery. I received email to arrange date and time. I signed in and was called immediately. A quick and easy procedure. Thank you.

    Visited December 2024

    Report as unsuitable

    Review titled Meon Health Practice

    Replied on 30 December 2024

    Dear Mary Burner, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. Your feedback about your annual blood test helps us understand what we are doing right and where we can make improvements. We are delighted to hear of your positive experience with our phlebotomist and the quick and easy procedure in this appointment and we will ensure this is shared with our staff. These reviews are incredibly valuable to our practice as they really do motivate the team and also help others in the community learn more about our services. Once again, thank you contacting us and being part of our practice. Yours sincerely, James Leach Digital Transformation and Data Manager

    Report as unsuitable


  6. Review titled Great text service

    Rated 3 stars out of 5

    by Rebecca - Posted on 03 January 2025

    We went via healthier together app which is amazing. Our 6 month old son had a terrible rash under his chin. We had previously checked it with a pharmacist, though it was getting worse. Being able to send a photo via and get a quick phone call to check in is amazing. A prescription within an hour and we didn’t even need to go to the surgery. Thank you

    Visited December 2024

    Report as unsuitable

    Review titled Meon Health Practice

    Replied on 03 January 2025

    Dear Rebecca, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. Your feedback about our quick response for your 6-month old following contact via the Healthier Together app helps us understand what we are doing right and where we can make improvements. We are delighted to hear of your positive experience from this telephone consultation and text exchange with clinical advice and guidance. We will ensure this is shared with our staff and we know this will really motivate us to continue delivering this level of care. These reviews are incredibly valuable to our practice as they really do motivate the team and also help others in the community learn more about our services. Wishing both you and your child well, and hoping you and your family have a Happy (and healthy) New Year. Once again, thank you contacting us and being part of our practice. Yours sincerely, James Leach Digital Transformation and Data Manager

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  7. Review titled Great practice

    Rated 5 stars out of 5

    by Geoffrey Webb - Posted on 04 January 2025

    I was given a last minute appointment to see a doctor. He was very thorough in trying to diagnose my symptoms. He followed up days later with a phone call to ask how I was doing which was very much appreciated. Knowing how much pressure the NHS is currently under I am extremely grateful for such treatment.

    Visited December 2024

    Report as unsuitable

    Review titled Meon Health Practice

    Replied on 06 January 2025

    Dear Geoffrey Webb, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. Your feedback about the great practice you recently received helps us understand what we are doing right and where we can make improvements. We are delighted to hear of your positive experience in your recent appointment and follow up phone call with our doctor and we will ensure this is shared with our staff. These reviews are incredibly valuable to our practice as they really do motivate the team and also help others in the community learn more about our services. We wish you well with your ongoing care and trust you will receive this level of great service again in future. Once again, thank you contacting us and being part of our practice. Yours sincerely, James Leach Digital Transformation and Data Manager

    Report as unsuitable


  8. Review titled Felt listened to

    Rated 5 stars out of 5

    by Rebecca - Posted on 03 January 2025

    We were seen the same day as I was concerned about my 6 month old. The Doctor listened to everything I said and was so reassuring that I had done the right thing to get him in there. Although no prescription was required and it was just calpol that was needed, it was really lovely not to feel rushed and for all the things I had noticed to be heard and not brushed off and for me to understand what to look out for in the case of him getting worse over the Christmas period. I was also unwell and the doctor took the time to see how I was as well as my son while I was there. Which was very much appreciated. Thank you. I have noticed a significant change in the surgery over the last few months and it’s certainly put me at ease, knowing I can get to see a doctor for my son if needed. I felt the doctor really cared.

    Visited December 2024

    Report as unsuitable

    Review titled Meon Health Practice

    Replied on 03 January 2025

    Dear Rebecca, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. Your feedback about our doctor helping you and your 6-month old helps us understand what we are doing right and where we can make improvements. We are delighted to hear of your positive experience in this appointment and that you felt so well cared for and listened to, that you were not rushed, and you were fully reassured. We are also so pleased you have noticed improvements recently as we are working extremely hard to continuously improve our services and patients experiences. We will ensure this is shared with our staff as reflection and acknowledgement of our hard work and the results of this. These reviews are incredibly valuable to our practice as they really do motivate the team and also help others in the community learn more about our services. Wishing both you and your child well, and hoping you all have a Happy New Year. Once again, thank you contacting us and being part of our practice. Yours sincerely, James Leach Digital Transformation and Data Manager

    Report as unsuitable


  9. Review titled Overstretched

    Rated 1 star out of 5

    by Capt. Dunford - Posted on 03 June 2024

    Automated message that they can't take my call because they are too busy. Rather frustrating to say the least. 111 picked up immediately, but were still unable to book me in to see my Dr.

    Visited June 2024

    Report as unsuitable

    Review titled Meon Health Practice

    Replied on 03 June 2024

    Dear Capt. Dunford, Many thanks for taking your time to provide your feedback that we were unable to take your call today and we are sorry we have not met your expectations as our patient. For important context, at the time of your contact, it is the morning of Monday 3rd June, the busiest time of our working week, immediately following the weekend, after a Bank Holiday with reduced services due to a shorter working week. Regarding your frustration today, our telephone wait times continue to be one of our top priorities and we share our improvements and service information in our newsletters. You can sign up to our Patient Newsletter on our website: https://www.meonhealthpractice.co.uk/practice-information/patient-newsletters/ As part of our improvements to our telephone systems, we identified calls were being disconnected due to a technical issue in the system when too many callers are connected to our telephone lines. To resolve the understandable frustration of callers being disconnected, we have limited to our telephone lines to a maximum of thirty callers at one time, and this is why callers will hear an automated message when our phone lines are not able to allow a new connection. To sustain improvements made to telephone wait times, we introduced a new website with better digital access including an online consultation system called ‘anima’ in February ‘24 which should reduce the need for patients to call us who can use digital access where appropriate. We are encouraging patients who can contact us online to do so as this will allow patients who cannot use the internet to call us or visit the practice with reduced queues/waiting times. If you would like to read more about how to contact us online using anima, please refer to our website: https://www.meonhealthpractice.co.uk/online-services/about-anima/ As well improving digital access, we continue recruitment of staff and training other admin teams to support the telephones where possible, but each of our three methods of how to contact us (telephone, online, in person) are busiest when the surgery opens each day at 8am. We trust this explanation has addressed your concern raised and thank you again for taking your time to share your feedback. We believe this will help us to deliver an improved service in future. Kind regards, James Leach Patient Services Manager

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  10. Review titled Clearly not working

    Rated 1 star out of 5

    by Anonymous - Posted on 31 May 2024

    It is nearly impossible to get a routine appointment. Advised to talk to pharmacist which I did, who said I should see a GP as soon as possible. I went straight to the surgery and the receptionist (not her fault) explained because the symptoms weren't in the shortlist deemed 'urgent' I cannot book an appointment ahead, have to wait until Monday and join the lottery of the 8am call or anima on the chance I can get in before capacity is reached for that day. Have a look at the reviews for other local practices (e.g. Lockwood) and compare your average score with theirs. You'll come to the conclusion that something is definitely not right - it's not just the national shortages of resource and money. It's you and your organisation.

    Visited May 2024

    Report as unsuitable

    Review titled Meon Health Practice

    Replied on 03 June 2024

    Dear Patient, Many thanks for taking your time to provide your feedback that our systems for booking routine appointments are not working and we are sorry we have not met your expectations as our patient. At the time of your contact on Friday 31st May we were managing increased pressures in our services heading into the weekend, at the end of a Bank Holiday week, which meant we were shorter on appointments than usual while demand remains extremely high. For important clinical context outside of a specific contact, in the whole of last month (May) the Practice held over 18,400 consultations with over 4,000 of these arranged through our daily GP-led triage process. Included in this were over 800 routine GP appointments, over 10,500 face-to-face appointments. This is in addition to all administrative clinical work completed by the team (e.g., prescriptions, test results, requests from Hospitals and other patient queries). It is also important to highlight our staff can be required to work beyond the recommended levels to meet demand, and we must consider their health and well-being, as well our patients. To reassure you of how we manage our services, our ‘23 appointment data shows our triage system increased access to appointments by more than 2,200 consultations, more than doubled face-to-face appointments, and increased routine access compared to the ‘22 data. To help manage demand for an appointment, we do signpost to alternative sources such as a pharmacist as many non-urgent symptoms can be managed without a GP appointment, as well as training staff to ascertain the urgency/nature of a patient presentation in order to support the clinical decision if a patient requires urgent/same day advice from our clinical triage team. Regarding your reference of other local practice reviews, we do look at other local services, as well as track patient complaints and feedback, and we often receive very positive scores from patients. Using publicly available information such as the NHS Family and Friends test, in 2024 our scores for either ‘good’ or ‘very good’ experiences from our patients range from 88% up to 94% and I hope this reassures you we consistently offer positive and consistent services. As your feedback in anonymous we cannot be more specific to your contact. If you wish for us to respond to you directly, please contact the surgery by the following methods: 1. Completing a formal Complaints Form, available from our surgery receptions. 2. By letter to: Complaints Team, Meon Health Practice, 102 Highlands Road, Fareham, PO15 6JF 3. By telephone - 01329 845 777 Thank you again for taking your time to share your feedback and we are sorry again we have not met your expectations. Kind regards, James Leach Patient Services Manager

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