Meon Health Practice
Barrys Meadow, High Street, Titchfield, Fareham, PO14 4EHContact details and opening times
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Reviews
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Review titled Patients are blocked from booking appointments
Rated 1 star out of 5
by Anonymous - Posted on 16 April 2024
Not sure how this practice is now running is now only working with private patients. GP gave me meds for 4-6 weeks to 'see' then come back and we will decide if we need to refer to hospital. No repeat prescription it's about to run out and can't access GP and I'm skipping days on the medicine to make it strech. I wrote in via anima health (admin request) they rejected it - said do a medicine request (it's constantly grayed out). I call at 8am the message says we are at capacity call another day. I drive to the branch explaining medicine is finished they say I have to line up outside only at 8am to get a chance to be booked in. Told try anima at 8am on the dot.......I did and it said full capacity. I have video evidence of my calls on hold 28 in the queue and screenshots of anima full at 8am. This surgery has taken on too many patients clearly.
Visited April 2024
Review titled Meon Health Practice
Replied on 17 April 2024
Dear Patient, Many thanks for your time providing this feedback and we are sorry we have not met your expectations with difficulty getting an appointment for your prescription. Please be reassured we only see NHS patients and do not run a private service – we apologise if there has been a miscommunication to you with this. Regarding difficulty getting an appointment, we are working very hard every day to meet patient demand, but we, like all GP surgeries, do not have capacity to see every patient when they feel they need to be seen. Last month (March) we held over 16,200 consultations with over 5,300 appointments offered via our daily triage. In this were over 1,000 routine appointments which is in addition to all clinical admin work (e.g., prescriptions, test results, requests from Hospitals, etc). Many of the other 10,900 appointments are booked via NHSApp (e.g., smears and blood tests), self-booking links (e.g., health reviews) or when follow up is needed. With our same day triage, although you may need to contact us on multiple days for a ‘non-urgent’ appointment, this is typically sooner and safer than asking patients to wait up to six weeks. To support our patients and staff, we review available capacity each day to ensure we have same day access to our patients who need us most after our appointment book is ‘full’. As part of improvements on how to contact us, we introduced ‘anima’ in February but while this should improve how to contact us, anima is not increasing our capacity and when our appointment book is full you will not be able to get medical help online. In the last four weeks, we received over 360 medical requests from patients online via anima and you can generally submit medical requests from 8am Monday to Friday. We cannot confirm how we responded to your medication requests as this is anonymous feedback and each unique request requires a response appropriate to its clinical context. Depending on the context to your prescription, we may have added you to our pharmacist or GP appointment book, approved your request at source, instructed you to request a ‘routine’ appointment, or various other potential outcomes. If you’d like us to investigate this formally, you can request this by: 1. Completing a complaints form at reception 2. Completing a feedback form online: Feedback & Complaints - Meon Health Practice 3. By letter to Complaints c/o 102 Highlands, Fareham, PO15 6JF 4. By telephone We apologise again we have not met your expectations in the experience you describe and we thank you again for sharing your feedback. We believe all feedback helps us to deliver an improved service in future. Yours sincerely, James Leach Patient Service Manager
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Review titled Cannot get an appointment
by Emma - Posted on 29 April 2024
I have been trying to get an appointment for some time for suspected skin cancer and I just cant get one. Every time I call I am told the appointments are gone. I've given up now and the Anima is useless. I guess I'll just leave it now as it's so deflating not getting anywhere with this surgery.
Visited April 2024
Review titled Meon Health Practice
Replied on 30 April 2024
Dear Emma, Many thanks for your time providing this feedback and we are sorry we have not met your expectations as our patient. Please be advised that while access one of our most challenging circumstances, as access is a national issues for all GPs, we always ensure urgent care is available to patients who need us on the day of their contact. Given the context of your feedback around concerns of suspected skin cancer, this is not a clinical request that would be ignored, and we are extremely sorry and disappointed if you have been advised otherwise. Please take this as reassurance our team will discuss concerns of cancer for our patients and while anima may not be open to actively submit medical requests due to our limited clinical capacity to manage requests each day, if you telephone the surgery or visit us in person, our staff will take your information regarding concerns of suspected skin cancer for clinical assessment by our GP-led Triage Team to make a decision around the best treatment plan based on the information you provide. We cannot directly respond with how we communicated with you to your previous attempts to discuss this with us using only your first name as each unique clinical request requires an appropriate response to its clinical context presented by the patient, patient history, and other specific factors to each patient request. As we cannot be more specific to your experience, and if you’d like us to investigate this formally, you can request this by: 1. Completing a complaints form at reception 2. By letter to Complaints c/o Meon Health Practice, 102 Highlands, Fareham, PO15 6JF 3. By telephone In the meantime, please take this as reassurance that our team will take any suspected cancer concerns seriously and an appointment would be given to discuss this if appropriate, given the context of our written response details above. We apologise again we have not met your expectations and we thank you again for sharing your feedback. We believe all feedback helps us to deliver an improved service in future. Yours sincerely, James Leach Patient Service Manager
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Review titled A thorough & helpful appointment
Rated 3 stars out of 5
by Anonymous - Posted on 16 January 2025
I’ve been putting off going to the doctors with my condition for a while as it’s not the easiest to get an appointment. However, to my surprise I filled out an Anima form at 8am, got a call and was booked in by 8:10am. The doctor I saw was very helpful, and took her time to explain everything to me, and give me the treatment I needed. Pleasantly surprised.
Visited January 2024
Review titled Meon Health Practice
Replied on 16 January 2025
Dear Patient, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. Your feedback about your recent experience with the practice helps us understand what we are doing right and where we can make improvements. We are delighted to hear of your positive experience with access to an appointment using Anima, and the consultation you had with one of our GP's. Please feel assured we will ensure this is shared across our teams. These reviews are incredibly valuable to our practice as they really do motivate the team and also help others in the community learn more about our services. Once again, thank you for contacting us and being part of our practice. Yours sincerely, Gareth Evans Operations Manager
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Review titled Unable to get a routine appointment
Rated 1 star out of 5
by Anonymous - Posted on 17 August 2023
Awful process this practice has for booking an appointment. It's like a game of roulette whether you get through in time at 8am or not. Recently completed a survey as requested and my reply effectively said, please book an appointment but it's not urgent so don't book an appointment if you can help it, we have no staff and avoid calling or getting ill during the summer holidays.
Visited August 2023
Review titled Meon Health Practice
Replied on 01 February 2024
Dear Patient, Thanks for taking your time to provide this feedback and apologies in our delayed reply. We are disappointed to read we have not met your expectations when contacting us for a 'routine appointment'. We are working very hard to offer as many appointments as we can, but we, like all GP surgeries, do not have the clinical capacity to see everyone, and despite employing 2 new salaried GPs in August (at your time of writing), we are unable to fulfil as many appointments as we would like, or to meet our ever-growing patient demand. During the month of August, we were proactive and honest with our open communications that due to clinical staffing levels with both planned leave and unexpected absences, we did have limited routine access. Despite a difficult month in August, which is a historical theme due to the school summer holidays when staff take extended leave to be with their families, we did make improvements to routine appointments in 2023. To reassure you of our daily GP triage processes and improvements made to appointment access, our 2023 data review showed we increased our appointment access by more than 2,200 consultations, more than doubled our face-to-face appointments, and increased our routine offering compared to the same appointment data in 2022. Where possible we may advise patients to use https://111.nhs.uk/ to help manage minor medical problems, as many minor ailments are easily treated at home or with advice from your local pharmacist. We understand how frustrating it is when you can’t get an appointment for a ‘routine’ problem, but please be as patient and kind with our staff while we continue to try and process the demands on our services. Thank you again for your time writing this review and we believe you will receive a better experience in future. Kind regards, James Leach Patient Service Manager