Merepark Medical Centre
12 Sandbach Road South, Alsager, Stoke on Trent, Staffordshire, ST7 2LUContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Merepark Medical Centre.
Reviews
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Review titled Generally good, but not today.
Rated 4 stars out of 5
by Anonymous - Posted on 05 October 2024
I went for flu and Covid jabs this morning. Merepark team were quick, friendly and efficient as always. However for some reason The Cedars were also doing their vaccines and trying to get out of the door they were coming in was Armageddon. The Cedars patients were everywhere, they were rude and trying to stand in the way of people leaving. Merepark system has been in place many years, in through one door and out through the other which is not normally blocked by people from the other practice. Whoever decided to do everyone on the same day had absolutely no idea of the chaos it was going to cause. The car park is not big enough on normal days but today it was carnage. Obviously there were a lot of drivers coming in but they just seemed to panic when they saw the amount of cars both outside and trying to negotiate the car park. In the end they were stopping just inside the entrance and blocking it, I would add That not all of the drivers were elderly but most were. (No disrespect meant). Inside the car park vehicles were abandoned everywhere and I would think a few accidents would take place during the day. This was at 11am. Perhaps they need to rethink this arrangement next time. In general I usually have no complaints about Merepark, and our GP is wonderful, but please think about practicalities next time.
Visited October 2024
Review titled Merepark Medical Centre
Replied on 07 October 2024
Thank you for taking the time to leave your feedback, it is always important for us to know what is working for our patients and what is not so we can improve our service. Your thoughts regarding the clinic will be shared with the GP partners and management team to reassess and implement changes where necessary. Thank you again for your kind words and feedback. Kind regards
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Review titled Great practice and very professional team
Rated 5 stars out of 5
by Mike G - Posted on 06 October 2024
I have an arthritis problem with my hands. I was able to have an appointment very quickly and referred for an x Ray straight away. The member of the team was very helpful and very efficient
Visited October 2024
Review titled Merepark Medical Centre
Replied on 07 October 2024
Thank you for taking the time to leave us feedback, it is greatly appreciated and your kind words will be shared with the team. Kind regards
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Review titled Friendly Experience
Rated 5 stars out of 5
by Derek Marlow - Posted on 05 August 2024
I was offered a service that the practice apparently does not get paid for but offer for the wellbeing of patients. Friendly and confidence inspiring was the manner in which I was treated by the nurse, which is what I have come to expect now from this caring, and still efficient, surgery.
Visited August 2024
Review titled Merepark Medical Centre
Replied on 06 August 2024
Thank you for taking the time to share your experience and kind words, it is greatly appreciated and will be shared with the team at Merepark Medical Centre. Kind regards
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Review titled Wonderful Care
Rated 5 stars out of 5
by R J Booth - Posted on 06 July 2024
My visit for a Hormone injection was done with remarkable care by the nurse. I have nothing but praise for the treatment I received. Thank you.
Visited July 2024
Review titled Merepark Medical Centre
Replied on 10 July 2024
Good afternoon, Thank you for taking the time to share your kind words about your experience with the service, it is greatly appreciated and will be shared amongst the team. Thank you again.
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Review titled Excellent Practice
Rated 5 stars out of 5
by Anonymous - Posted on 12 April 2024
Most efficient and caring in everything they do. The staff are welcoming and remember you by name. I saw the doctor of my choice promptly this afternoon and as always I was treated in a professionally friendly and efficient manner. My condition was explained clearly and discussed with me. I was not rushed and was able to ask questions and raise any concerns. The doctor was most knowledgeable and I was confident in the advice I was given and left feeling totally reassured. This has always been my experience at the Practice and I feel we are fortunate to have such caring professionals in our area.
Visited April 2024
Review titled Merepark Medical Centre
Replied on 17 April 2024
Thank you for taking the time to give such lovely feedback, it is greatly appreciated and your kind words will be shared with the team. Many Thanks Merepark Medical Centre
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Review titled Unprofessional receptionist
Rated 2 stars out of 5
by Anonymous - Posted on 27 March 2024
I called to see if I could get an appointment with a doctor I explained that I had seen the nurse on the 20th and the nurse was not helpful I used the word useless and because I use the word useless the reception got very defensive and very rude the receptionist name began with s. I did not know it was the job of a receptionist to tell patients they can't have an opinion.
Visited March 2024
Review titled Merepark Medical Centre
Replied on 10 April 2024
Dear Patient Thank you for your feedback. We as a medical centre appreciate all feedback we receive from our patients and visitors as this helps us to continually improve our service. We are sorry to hear your recent contact with the medical centre was not a positive experience. We would like to ask if you wish to discuss anything further to please email our patient experience email address at n81111.patientexperience@nhs.net Kind Regards Jessica Masterton Patient Experience Manager
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Review titled Great practice
Rated 5 stars out of 5
by Alan Small. - Posted on 21 March 2024
Everything I went to be seen for was sorted in a professional way. Very helpful and chatty nurse. Many thanks Helen.
Visited March 2024
Review titled Merepark Medical Centre
Replied on 21 March 2024
Thank you for taking the time to share your experience, it is always greatly appreciated to receive positive feedback. Your kind words will be shared with the team. Kind Regards Merepark Medical Centre
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Review titled Super patient care
Rated 5 stars out of 5
by Suzanne Ledgar - Posted on 12 March 2024
Such wonderful caring staff at this surgery! I felt really lucky to visit Merepark Surgery today. Really informative and caring service. Thank you for everything you are doing at this practice.
Visited March 2024
Review titled Merepark Medical Centre
Replied on 21 March 2024
Thank you for taking the time to share your experience, it is always greatly appreciated to receive positive feedback. Your kind words will be shared with the team. Kind Regards Merepark Medical Centre
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Review titled Efficient and Focused Service
Rated 5 stars out of 5
by Anonymous - Posted on 07 October 2023
I received my flu and COVID vaccinations this morning. The nurse practitioners administered these in an effective, professional, informed and prompt manner, with an added human touch.
Visited October 2023
Review titled Merepark Medical Centre
Replied on 12 October 2023
Thank you for taking the time to leave your kind words regarding your positive experience at the medical centre, we really do appreciate your feedback and it will be shared amongst the team. Kind regards Patient Experience Manager
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Review titled Caring and personal
Rated 5 stars out of 5
by Nick Stubbs - Posted on 07 October 2023
Despite the increasing pressure put on the practice and NHS in general, the caring demeanour and patience of the staff in Merepark is fantastic.
Visited October 2023
Review titled Merepark Medical Centre
Replied on 12 October 2023
Thank you for taking the time to leave your kind words regarding your positive experience at the medical centre, we really do appreciate your feedback and it will be shared amongst the team. Kind regards Patient Experience Manager