Mickleover Medical Centre
Vicarage Road, Mickleover, Derby, Derbyshire, DE3 0HAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 11 April 2025
I completed an online “get help for a health problem” at 8am and within 10 minutes I had been sent a message to say I had an appointment that afternoon. I also got to see the GP I had requested. The doctor was thorough in her consultation, put me at ease, listening to what I had to say and explained what investigation she wanted to do. I’d also like to praise the doctor for her help when she saw my daughter a few weeks back, she was referred and has now got an appointment with the hospital. Can’t fault the care and service I have had today. Thank you
Visited April 2025
Mickleover Medical Centre has not yet replied.
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Review titled Same day appointment
Rated 5 stars out of 5
by Ian - Posted on 11 April 2025
I had a same day appointment after using the online booking system. It was nice to see one of the original doctors so i was in and out with 15 minutes
Visited April 2025
Mickleover Medical Centre has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Jackson - Posted on 11 April 2025
Requested an appointment on the website at 8.02, had a text message with appointment for same day by 8.04. Great service and doctor very helpful
Visited April 2025
Mickleover Medical Centre has not yet replied.
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Review titled Thorough Locum GP
Rated 4 stars out of 5
by Julie Watts - Posted on 14 February 2025
i came with my husband yesterday- He saw a new young Locum GP who was very thorough with my husbands examination He listened to his symptoms- took into account his medical history and joined up the dots so to speak and made a referral which is what we were both hoping for. This Locum is a good asset for this surgery in my opinion
Visited February 2025
Mickleover Medical Centre has not yet replied.
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Review titled Extremely annoying administration system
Rated 2 stars out of 5
by Anonymous - Posted on 31 January 2025
Today’s experience at the surgery was disappointing and highlighted several operational issues. Starting with the telephone service: the lines opened at 8:00 am, but I was forced to listen to a 90-second recorded greeting with no option to bypass it. After enduring this repetitive message, the call abruptly ended with the frustrating announcement: "All our team are busy now, please try again later." This process wasted valuable time and created unnecessary frustration. At the reception, a staff member communicated in a condescending and dismissive manner, which felt both unprofessional and disrespectful. Such an approach undermines the patient experience and trust in the service. Furthermore, my appointment was delayed and shorter than expected, leaving me with unanswered concerns. These issues suggest a need for immediate attention and improvements to ensure patients are treated with efficiency and respect.
Visited January 2025
Mickleover Medical Centre has not yet replied.
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Review titled Great Experience
Rated 5 stars out of 5
by Anonymous - Posted on 31 December 2024
I used my surgery’s online portal to record my symptoms and what exactly I would like my GP to do to help. Within minutes, I had a face-to-face appointment booked for the same day. In the appointment, the doctor did not question what I had written, nor did I have to justify anything I had recorded. Instead, he completely believed me and completed the paperwork for me to book the blood test I required. The doctor sent me a link to Swiftqueue via text, where I was able to book a blood test for that same day. I was seen almost instantly, the blood test taking a matter of minutes. All of the staff were kind and welcoming, making me feel at ease. The process was exceptionally efficient and I could not be more grateful.
Visited December 2024
Mickleover Medical Centre has not yet replied.
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Review titled Good experience
Rated 3 stars out of 5
by Denise Docherty - Posted on 02 January 2025
I had a very good experience on Tuesday a lovely doctor, very kind and thorough. He listened and nothing was unexplored. However this has not always been my experience last year 2023 I was ill all year and was seen by several doctors who were very dismissive of my problems, not all of them 3 doctors were very good. However in the end I had to see a private thyroid specialist and was then thoroughly investigated and listened to I understand my problem was quite specialised and I do not regret seeing the private doctor, but for a year I suffered with my thyroid despite numerous visits to the gp and was in my opinion dismissed as a “neurotic patient”
Visited December 2024
Mickleover Medical Centre has not yet replied.
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Review titled A Good Practice
Rated 4 stars out of 5
by Joy Walsh - Posted on 23 December 2024
I received a very good service from this practice again today. It is certainly more difficult to get an appointment these days but that is general and not just down to one practice; I went on line at 8 a.m. with details of my problem and received a same day appointment.
Visited December 2024
Mickleover Medical Centre has not yet replied.
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Review titled Good service
Rated 5 stars out of 5
by Anonymous - Posted on 31 December 2024
I was able to book an appointment for the same day to see a GP and a prescription was sent straight to the pharmacy.
Visited December 2024
Mickleover Medical Centre has not yet replied.
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Review titled Fantastic knowledge
Rated 5 stars out of 5
by Anonymous - Posted on 27 November 2024
I visited the practice for an appointment today and was referred to a locum practitioner. He was incredibly knowledgable and patient. All of the doctors are lovely here but this made me feel really cared for. Thank you!
Visited November 2024
Mickleover Medical Centre has not yet replied.