Mickleover Medical Centre
Vicarage Road, Mickleover, Derby, Derbyshire, DE3 0HAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very good local practice
Rated 5 stars out of 5
by Martin Henchcliff - Posted on 17 November 2023
During difficult times for the health services ,on my last visit to the surgery the receptionist was supportive , giving me time to explain my options , , The doctor on my appointment also gave me time to explain my issues , I was not rushed , this can be very important during a consultation , positive feedback can support and help all staff , the NHS do a fantastic job thank you I went in feeling stressful but I came out feeling I had been helped by professional staff
Visited November 2023
Mickleover Medical Centre has not yet replied.
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Review titled Generally good service
Rated 4 stars out of 5
by Anonymous - Posted on 21 December 2023
I obtained an appointment with a doctor and the outcome was satisfactory. In contrast my wife failed to get an appointment with a serious problem and after a failure with 111 we ended up at accident & emergency department. Individually the staff are very good. The dominant issue is with access to appointments.
Visited November 2023
Mickleover Medical Centre has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Suzanne T - Posted on 09 August 2023
I wanted to acknowledge and very much appreciate the kindness and consideration shown by both the Receptionist and Nurse . They helped my daughter with a personal and time critical situation with urgency, professionalism and understanding. Once again excellent service from Mickleover Medical Centre!
Visited August 2023
Mickleover Medical Centre has not yet replied.
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Review titled Excellent GP
Rated 4 stars out of 5
by Anonymous - Posted on 30 June 2023
The GP seen today was very professional and extremely kind in a difficult appointment. An excellent GP who put you immediately at ease. Very helpful and caring. Receptionist was welcoming and friendly.
Visited June 2023
Mickleover Medical Centre has not yet replied.
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Review titled Poor service and availability
Rated 1 star out of 5
by Anonymous - Posted on 06 June 2023
Almost impossible to get an appointment. You need to call at 8am on the day and by the time you get through all appointments are gone. You should be able to book in advance. It honestly makes me so nervous. I have recently relocated to the area and have never had such a bad experience with a GP practice before.
Visited May 2023
Mickleover Medical Centre has not yet replied.
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Review titled Friendly Service
Rated 4 stars out of 5
by Anonymous - Posted on 11 April 2023
Had a very reassuring and informative visit to the practice nurse, from first telephone call in the morning to the actual appointment (same day), professional and friendly. Thank You
Visited April 2023
Mickleover Medical Centre has not yet replied.
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Review titled Excellent patient service.
Rated 4 stars out of 5
by Brian Stone - Posted on 25 April 2023
am tuesday 25th april 2023. the receptionists are often criticised but my experience this was excellent the reception a. dealt with an "on line" problem efficiently and pleasantly. b.then texted me to tell me that I had left my passport at the desk. c. then resolved another "on line" problem, this could have caused some frustration as I am not quite it illiterate but it didn't she remained cool calm and pleasant. 5 stars.
Visited April 2023
Mickleover Medical Centre has not yet replied.
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Review titled Poor accessibility
Rated 2 stars out of 5
by Anonymous - Posted on 16 March 2023
Unable to get through due to queue volumes and when you do get through, no appointments are available. Receptionists seem short in tone / communication.
Visited March 2023
Mickleover Medical Centre has not yet replied.
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Review titled Great communication and accountability
Rated 5 stars out of 5
by Anonymous - Posted on 09 December 2022
the medical centre recently had to cancel my appointment, through no fault of their own, they sent me a message to apologise and say someone will be in touch to rearrange. they called me the following day in the evening(!) and offered an alternative appointment, this was very unexpected but welcomed. the centre also texted me to let me know my daughters flu vaccine was due and offered days when appointments were available, I just had to text back to say which day and they replied with available times, I requested my preferred time and they replied to confirm the appointment. so easy, no waiting on the phone and very grateful they took on the organising and reminding. Thank you to the practice for their continued great service at a time when all we hear it criticism. I have only ever had great service from the practice and its often felt that its above and beyond what we have come to expect. Thank you.
Visited December 2022
Mickleover Medical Centre has not yet replied.