Mile Lane Health Centre
80 Mile Lane, Bury, Lancashire, BL8 2JRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent Service Today
Rated 5 stars out of 5
by Anonymous - Posted on 03 January 2024
I visited an Emergency appointment today with a Senior Nurse Practioner and she was fantastic. Talked me through everything, put my mind at ease and diagnosed the problem straight away. What I also found lovely is that we had a 'chat'. No rushing, nothing just a lovely GP experience. It's nice to be nice - thank you.
Visited January 2024
Review titled Mile Lane Health Centre
Replied on 19 February 2024
Thank you for letting us know of your recent visit with our Nurse Practitioner. We will forward this onwards.
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Review titled Supportive Practice
Rated 5 stars out of 5
by Nicola Gregory - Posted on 25 January 2024
Was seen the same day for myself and my son I felt well looked after and the practioner was experienced and caring
Visited January 2024
Review titled Mile Lane Health Centre
Replied on 19 February 2024
We are glad that your recent experience when visiting the practice was an encouraging one so thank you for your comment.
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Review titled Figured out the problem instantly.
Rated 5 stars out of 5
by Anonymous - Posted on 30 October 2023
Able to figure out a problem I’ve had for weeks in mere minutes. It’s such a relief. The new nurse practitioner is lovely and calming and does her so job well. I’m very appreciative.
Visited October 2023
Review titled Mile Lane Health Centre
Replied on 28 November 2023
Thank you for your comments regarding your experience with our new Nurse Practitioner. Your comments have been forwarded to her.
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Review titled So helpful
Rated 5 stars out of 5
by Kelsey - Posted on 24 October 2023
I had an urgent appointment for my 1 year old. The new nurse practitioner was brilliant! So helpful and informative and set my mind at rest.
Visited October 2023
Review titled Mile Lane Health Centre
Replied on 19 February 2024
Thank you for your comments regarding your experience with our new Nurse Practitioner. Your comments along with others have been forwarded to her.
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Review titled Amazing practice
Rated 5 stars out of 5
by Guy Reading - Posted on 18 October 2023
In the news you hear a lot about health practices not having enough appointments for people or wanting face to face. Mile Lane is the opposite. Whenever I have needed an emergency appointment they have done their upmost to fit me in which was the case when I got a call back today. I wasn't rushed, was met with friendly faces and left feeling much better about my situation and that my health issue was going to be resolved.
Visited October 2023
Review titled Mile Lane Health Centre
Replied on 28 November 2023
Thank you for your comments regarding your encounter with the practice in getting an urgent appointment with our practice. Your positive message has been passed on to the Team.
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Review titled Very helpful
Rated 5 stars out of 5
by Adrian - Posted on 04 September 2023
Saw the new nurse-practicioner on her first day. My 90 year-old mother had an ear infection/inflammation which was painful and kept her awake at night. She was seen immediately without an appointment and a steroid spray was prescribed.
Visited September 2023
Review titled Mile Lane Health Centre
Replied on 20 September 2023
Thank you for taking the time to comment on your recent experience with our new Nurse Practitioner. This will be passed on accordingly.
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Review titled Why so difficult to contact?
Rated 1 star out of 5
by Graham Winstanley - Posted on 02 March 2023
I keep reading on these reviews the Practice Manager would like to speak to the patient. If only! I've spent an entire afternoon searching for her contact details to no avail.
Visited March 2023
Review titled Mile Lane Health Centre
Replied on 20 March 2023
Thank you for your comment. To arrange an appointment with the Practice Manager, email using the generic email address P83612.docman@nhs.net Alternatively call into the practice - the Practice Manager works Monday to Thursday and would be happy to speak with you if she is free.
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Review titled Appalling reception staff
Rated 1 star out of 5
by Anonymous - Posted on 16 March 2023
Ignore you while you stand at the desk. Dont even acknowledge your presence. Surly and dismissive every time. Anything too much trouble. Never smile or be polite.
Visited March 2023
Review titled Mile Lane Health Centre
Replied on 11 May 2023
Thank you for taking the time to bring this to our attention. We are sorry you have had this experience whilst visiting the practice. Our patient satisfaction has always been high rating on our surveys which we take pride in. Clearly you did not receive the best level of care during your visit which we apologise for. Your comments will be discussed, at the next practice meeting and appropriate action will be taken to address the issues.
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Review titled Terrible
Rated 2 stars out of 5
by Anonymous - Posted on 07 February 2023
Orderd prescription 1 week ago via nhs website phoned chemist 6 days later to see if it was ready as they deliver due to being disabled they have not received it from gp rang gp who said they had done it once again rang chemist who checked nhs web site and nothing had been done so hence rang back to gp to be told they will do it today. Totally unreliable service
Visited February 2023
Review titled Mile Lane Health Centre
Replied on 09 February 2023
Thank you for your comments regarding your prescription problem. To allow us to investigate the delay in your prescription being processed it would be useful if you could contact the practice to provide us with additional information. This would enable us to follow the audit trail within our clinical system from point of ordering to date of issue to the pharmacy. Some prescriptions do need re-authorising by the GP which can cause a delay. It is our normal policy to process prescription requests to be processed within 2 working days. Providing us with the additional information would assist in establishing the reason yours was delayed. The Practice Manager is happy to speak to you regarding this problem, however, as the submission is anonymous, we are unable to contact you directly.
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Review titled Great efficient friendly practice
Rated 5 stars out of 5
by Kathryn Susan Mariner - Posted on 25 January 2023
I brought my mum who is 89 to see a GP at the practice -she hasn't been registered long -we left her previous gp as we could never get to see or talk to anyone .I rang on the Monday - she got an appointment Tuesday and referral for a ct scan and blood tests done the same day .the gp she saw was friendly took his time with her and couldn't have been nicer .many thanks mile lane and well done !
Visited January 2023
Review titled Mile Lane Health Centre
Replied on 04 February 2023
Your encouraging comments regarding your recent positive experience have been passed on to our full team.