Mile Oak Medical Centre
Chalky Road, Portslade, Brighton, East Sussex, BN41 2WFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled No compassion or care
Rated 1 star out of 5
by Anonymous - Posted on 15 May 2024
Receptionists consistently rude and unhelpful, making patients feel a burden. Over prescribed a medication that has now led to further health issues. Been treated for now resolved condition not what was making me ill which I only found out via hospital admission. Never see same Dr twice, which would be fine but communication is nonexistent between colleagues. No one ever seems to be interested in listening to issue, signs or symptoms. Can never get an appointment despite calling when surgery first opens. E-consults always at capacity. Turned up for an appointment to be told I wasn’t on the system despite having confirmation text. Appreciate resources are under pressure but this surgery continuously let patients fall through cracks, which leads to more strain on system as people then rely on ambulsnce service and end up admitted to hospital. Would never recommend this surgery - no care, compassion, communication or willing
Visited January 2024
Review titled Mile Oak Medical Centre
Replied on 15 May 2024
I am so sorry to hear that you are unhappy with Mile Oak Medical Centre. We take feedback very seriously. As you are anonymous we are unable to address your concerns. Please contact us directly so that we can look into the issues you have raised. Kind regards MOMC
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Review titled Helpful service
Rated 5 stars out of 5
by Lisa Williams - Posted on 12 January 2024
Since joining the practice my NHS App and SystmOnline app were not working. I contacted reception to see if anyone could help me. The Reception Manager promised to look into it and call me back. Over the course of three days she called me to update me daily on what was happening and that she was still working on getting it up and running contacting various people and help desks for me. She could have easily decided not to call back or to give up but she didn’t and got the apps working for me to access them, but after that she also got my partners app to work too. I can’t thank her enough as we had tried so many times ourselves and had not been able to resolve what the problem was. Really impressed had she went beyond what most people would have done. Thank you.
Visited January 2024
Review titled Mile Oak Medical Centre
Replied on 15 January 2024
Thank you so much for taking the time to leave such a positive review. It has been shared with the member of staff. We are so pleased that she was able to help you resolve the problem and hope that we can continue to support you Regards MOMC
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Review titled Great reception
Rated 5 stars out of 5
by Anonymous - Posted on 20 December 2023
Just spoke to the reception about something I thought I might talk to the Dr about but didn't want to waste anyones time as it was about a sore foot I woke up with and left me hobbling a bit. She was so nice and suggested I could arrange to see a physio when next available and probably have a tel call with. The lady checked to see when it could be done and I was delighted and relieved to have something in place for after Xmas, hopefully would be all better by then anyway. Thank you, so professional and friendly, it was a pleasure dealing with her! Always found everyone at Mile Oak a lovely group of people. Many thanks, you do a very difficult job and it is very appreciated. Jim
Visited December 2023
Review titled Mile Oak Medical Centre
Replied on 21 December 2023
Many thanks for posting such a positive response - it will be shared with reception and the whole team at Mile Oak Medical Centre - Wishing you a happy and peaceful Christmas and New Year MOMC
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Review titled As helpful as is possible
Rated 5 stars out of 5
by Sam - Posted on 05 October 2023
Just one of my 3 monthly B12 jabs. Have always found staff friendly and helpful. Recent communication and face to face with doctor also positive.
Visited October 2023
Review titled Mile Oak Medical Centre
Replied on 05 October 2023
Dear Sam, Thank you for your positive feedback. I hope that we are able to continue to offer you friendly and helpful care. Regards, MOMC
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Review titled Fantastic Staff and Service
Rated 5 stars out of 5
by Eileen Owen - Posted on 20 October 2023
The staff are always friendly and extremely professional. They are very thorough in their examination and extremely efficient in making appointments for further investigation. I cannot fault them and thank them.
Visited October 2023
Review titled Mile Oak Medical Centre
Replied on 24 October 2023
Dear Ms Owen, Thank you for taking the time to submit a positive review. I am so pleased that you have found staff to be friendly and professional. This feedback will be shared with the whole team. MOMC
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 16 October 2023
As I said before, the nurses are always lovely and make me feel comfortable, whatever I am having done. I find this very helpful and would like to thank the nurses for smiling and being so understanding. They probably don’t realise how important this is to patients but we do appreciate it.
Visited October 2023
Review titled Mile Oak Medical Centre
Replied on 24 October 2023
Thank you very much for taking the time to provide positive feedback. It has been shared with the nursing team and really does provide a boost! I hope that we can continue to support you. MOMC
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Review titled Great practice
Rated 5 stars out of 5
by Christine Robert-shaw - Posted on 04 October 2023
I love all the staff at mileoak medical centre. Always get a phone call, usually within the hour, and if we need to see doctor, it's the same day. everyone is so helpful and polite.
Visited September 2023
Review titled Mile Oak Medical Centre
Replied on 05 October 2023
Dear Ms Robert-Shaw Thank you for posting such a positive review. Your feedback has been shared with our staff. We hope that we continue to provide you with a helpful and responsive service MOMC
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Review titled Very good practice
Rated 5 stars out of 5
by Patricia Compton - Posted on 06 October 2023
Staff were very friendly '& efficient. They had time to listen to me & not too feel rushed any further treatment needed came through quickly and I also received a personal text from my Doctor.
Visited September 2023
Review titled Mile Oak Medical Centre
Replied on 09 October 2023
Thank you for your review. I am so pleased that you found the staff to be friendly and efficient. I hope that we can continue to support you in primary care. Regards. MOMC
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Review titled Very helpful
Rated 5 stars out of 5
by Anonymous - Posted on 06 October 2023
Dr always very polite and ex plaines Everything very well They also quite often give me downloads to take away for me to read in my own time
Visited September 2023
Review titled Mile Oak Medical Centre
Replied on 09 October 2023
THank you for taking the time to post a review. I am so pleased that you have had positive experiences at Mile Oak Medical Centre and knowing that you have found downloads helpful is very useful Kind regards, MOMC
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Review titled New patient experience
Rated 4 stars out of 5
by Andrew Finlayson - Posted on 04 October 2023
The immediate impression is of a very friendly,welcoming atmosphere. This includes receptionists, nursing staff and my GP who was knowledgeable, thorough and attentive and actually listened. Apart from the current, well known, country-wide difficulties afflicting patients in accessing a doctor’s surgery, I am very impressed with my new GP practice.
Visited September 2023
Review titled Mile Oak Medical Centre
Replied on 05 October 2023
Dear Mr Finlayson, Thank you so much for writing a review. Your review has been shared with the team at Mile Oak and really does provide a positive boost. I hope that we will continue to offer friendly and attentive care. MOMC