Millcroft Medical Centre
Eagle Bridge H & W Centre, Dunwoody Way, Crewe, Cheshire, CW1 3AWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Kind Receptionists
Rated 3 stars out of 5
by Anonymous - Posted on 19 March 2024
I have to add to my previous review, i have just contacted the doctors with my concerns over my health, the receptionist along with the others i spoke to were exceptionally helpful, i was at my wits end and decided to just reach out and im glad i did, if what has just happened appears to be successful then i have a different opinion to how i felt previously. I do feel though that the amount of pressure on our surgeries is no doubt under the strain and patients are having huge difficulties with gaining the right care at the right time. The government need to address this and make changes to the system for the benefit of all.
Visited March 2024
Review titled Millcroft Medical Centre
Replied on 22 March 2024
Dear Patient, Thank you for your feedback, i am glad that we have been able to help with your problem. Thank you
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Review titled Down hill
Rated 1 star out of 5
by Anonymous - Posted on 05 March 2024
I have been with this practice from birth 55years. I'm appalled at the service since the two doctors were merged. The receptionists are rude and abrupt and I shouldn't have to tell them what is wrong that's between my self and the doctor. I rang for an appointment yesterday I was 20 in the queue and after being on hold for 45 minutes got told I can't have an appointment I have to do a request on line including a picture.stop taking patients on and look after the ones that you have already as clearly you have too many. All we want is to be able to see our doctor without the whole drama
Visited March 2024
Review titled Millcroft Medical Centre
Replied on 05 March 2024
Dear Patient, Thank you for your feedback. Our online triage service has been implemented so that patients are clinically triaged by a member of our highly skilled Clinical Practitioner team and given appointments with the most appropriate clinician or service for their problem. Using our online triage service enables patient to submit an appointment request without the need to telephone the practice. If you would like to discuss this further please contact the practice, this can be through our online service or via the telephone. Thank you
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Review titled online request
Rated 4 stars out of 5
by Anonymous - Posted on 20 March 2024
I tried to leave a request for a routine appointment at 17.08 on Wednesday, but the system says it is out of hours. There is no information which hours are operational. The surgery is open until 18.30 on that day, hence the confusion over the time the patient is able to submit online request.
Visited March 2024
Review titled Millcroft Medical Centre
Replied on 22 March 2024
Dear Patient, Thank you for your feedback. Our online triage service operates from 8am until 5pm Monday to Friday. Please visit our practice website which contains details of practice services including our online triage service. Thank you
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Review titled Very Poor
Rated 1 star out of 5
by Anonymous - Posted on 28 February 2024
My toddler is having a boil on her face and I called to inform my Gp. Till now they haven't got back to me.
Visited February 2024
Review titled Millcroft Medical Centre
Replied on 05 March 2024
Dear Patient, Thank you for your feedback. If you would like to discuss this further please contact the practice Thank you
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Review titled Amazing receptionist
Rated 4 stars out of 5
by Clare Cliffe - Posted on 28 December 2023
Just spoke to a young man who couldn't be more helpful!!! He sorted out both my enquiries, was polite, helpful and was generally lovely. Thank you.
Visited December 2023
Review titled Millcroft Medical Centre
Replied on 02 January 2024
Dear Patient, Thank you for your feedback, this will be passed on to our team. We are pleased that our team were able to help you. Thanks Millcroft Medical Centre
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Review titled Making appointments online
Rated 4 stars out of 5
by Anonymous - Posted on 03 November 2023
I understand you have stopped using Patchs. Do you have an online alternative to book requests, accessing triage forms online or are we back to the old system of ringing and waiting ages in a queue of people? I have tried using the NHS app as directed but it just comes up with 'out of core hours' cannot submit anything, at any time of day. Please don't let us have to go back to the old fashioned system of ringing and waiting ages on the end of a telephone. Please advise.
Visited November 2023
Review titled Millcroft Medical Centre
Replied on 13 November 2023
Dear Patient, Thank you for your comments. Due to patient feedback the Practice made the decision to return to using the Accurx for our online services. Our Triage system is available from 8am to 5pm Monday - Friday. Please visit our website for further details on our online services. Thanks
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Review titled Trying to get an appointment
by authenticww33 - Posted on 24 November 2023
I have been trying for over a week to make an appointment on the app and found it an absolute waste of time. It just jeeps saying appointments not available at this time and it says it all day. I've tried ringing but I'm at work and can't afford to wait why I'm 50+in line. You need to sort the app and appointment system out. I'm in so much pain with my shoulder blade.
Visited November 2023
Provided by Care opinion
Review titled Millcroft Medical Centre
Replied on 08 December 2023
Dear Patient, Thank you for your feedback. Millcroft Medical Centre now operates an online triage system where requests for appointments are triaged by a member of our clinical team to ensure that patients are seen by the appropriate clinician for their problem, which may not always be a Doctor. Please visit https://florey.accurx.com/p/N81016 to submit an online request. A member of our team will contact you following submission to discuss your request. The service operates between 8am and 5pm Monday to Friday. Should you wish to discuss your concerns further please contact the practice and leave your details and a member of our Management team will be happy to call you. Thank You Millcroft Medical Centre
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Review titled Disappointing receptionist
Rated 1 star out of 5
by Anonymous - Posted on 27 October 2023
Used the online triage system which is a pain in itself, when I got a call back the receptionist thought that my LO sounded find enough over the phone as she could hear her following me around and talking. This would of been fine however I mentioned that she was wheezing and working a bit harder to breathe, still didn't get an appointment. Rang back after lunch as she had gotten worse, still wanting to run around and play but was putting even more effort into breathing and then got told to go to a&e and my LO had to then spend the night in the hospital. This might not have happened if I was given an appointment when I first asked, makes me lose faith in the practice especially with a child that has had problems like this in the past.
Visited October 2023
Review titled Millcroft Medical Centre
Replied on 13 November 2023
Dear Patient, Thank you for your comments. Our Reception team are trained to seek all medical advice from Clinical team members. All triage calls are performed by our Advanced Care Practitioner triage team. We have reviewed the case and should you wish to discuss further please do not hesitate to leave your details with the practice and a member of our management team will be happy to call you back. Thanks
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Review titled Useless
Rated 2 stars out of 5
by Anonymous - Posted on 05 October 2023
I spent over 4 months trying to get another appointment here as the last 3 times I’ve called they have been busy or not helpful. Every time I have had an appointment I barely get any help. For this appointment specifically I had to wake up extra early for an appointment and was 5 minutes late being stuck in traffic and not being able to get a parking space. Once I got inside the screen said I was too late and had to wait in line for 20 minutes. By the time they actually checked me in, I was told to wait for nearly an hour before being told the doctor was not available anymore and was turned away.
Visited October 2023
Review titled Millcroft Medical Centre
Replied on 10 October 2023
Dear Patient, Thank you for your feedback. If you would like to discuss the matter further please leave your details with the Practice and a member of our management team will contact you. Thanks
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Review titled Rude Nurse
Rated 2 stars out of 5
by Anonymous - Posted on 04 October 2023
After submitting an e-consult regarding possible onset of tonsillitis (which I have had many times before so I know what it looks like), I received a phone call from one of the nurses (I cannot remember her name). She had a very rude attitude to begin with, and was then rude in what she said. Despite the picture I attached showing clear redness and spots on my throat, she proceeded to tell me “there is certainly no redness or swelling, and you certainly do not need antibiotics for this.” I felt taken aback my her attitude and as if she was gaslighting me and making me feel stupid for even asking for help. I remember her calling me at the start of the year for a similar concern and her having the same attitude, so I dread to think what her attitude is like with everyone else. I should add, everyone who I’ve shown my throat to in person has said how red it is and that I should call the doctors, so I’m not being over dramatic. I think it’s time that I change my GP surgery to be honest!
Visited October 2023
Review titled Millcroft Medical Centre
Replied on 10 October 2023
Dear Patient, Thank you for your feedback. If you would like to discuss the matter further please leave your details with the Practice and a member of the management team will contact you Thanks