Millcroft Medical Centre
Eagle Bridge H & W Centre, Dunwoody Way, Crewe, Cheshire, CW1 3AWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Extremely difficult making an appointment
Rated 3 stars out of 5
by Lisa Oliver - Posted on 27 September 2023
There seems to be a gap in contact details such that telephoning the GP appears the only option. There is no messaging in the NHS app or email address available. Telephoning results in +45 minutes wait assuming attempting contact when the phone lines open. Calling later in the day results in a constant engaged tone. As a patient with acquired sight loss this is prohibitive and certainly not inclusive. This adds unnecessary and an unhelpful level of stress in an already stressful situation. Previously I have had to attend the Practice in person in order to make an appointment because I have not been able to speak to anyone on the phone. I find myself in the unenviable position that I cannot drive at this time so how does the Practice expect me to arrange an appointment. This follows recent eye surgery and mandatory posturing.
Visited September 2023
Review titled Millcroft Medical Centre
Replied on 28 September 2023
Dear Patient, Thankyou for your feedback. The Practice uses an online consultation service called Patchs that you can use as an alternative to contacting the practice by telephone. You can access this service by using the following link: https://patchs.ai/practice/millcroftmedicalcentre, this can be used for administration and medical requests. We also have a Prescription email address to order medications: cmicb-cheshire.millcroftprescriptions@nhs.net and a routine enquiries email address for non urgent enquiries: cmicb-cheshire.routineenquiries.millcroft@nhs.net If you would like to discuss this further please do not hesitate to contact the practice and a member of our team will be happy to talk through the alternative methods of contacting the practice. Thank you Millcroft Medical Centre
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Review titled Unsolicited text
Rated 3 stars out of 5
by Anonymous - Posted on 15 July 2023
Unsolicited text re bowel cancer screening - there should be an option to reply that not interested in this or any other pre-emptive tests. I cannot be the only patient who'd rather not know.
Visited July 2023
Review titled Millcroft Medical Centre
Replied on 24 July 2023
Thank you for your comments. The Bowel screening service is a Nationally offered service. The Practice is obligated to follow up with any patients who have not responded to the National invite. Unfortunately we as a practice cannot exclude you from this invitation. For any further information on this please contact the Bowel Screening service directly on 0800 0121833. Thanks Millcroft Medical Centre
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Review titled Unhelpful automated telephone system
Rated 2 stars out of 5
by Anonymous - Posted on 28 April 2023
I've been trying to speak to someone this morning but cannot seem to get through. The automated system keeps repeating itself no matter which option I chose. Then it tell me to use the on line triage - what if I had no access to a computer??? This surgery's service has gone downhill in the last 10years and it seems to be getting worse. You have to keep ringing and ringing (some of us actually have to work for a living and cannot spend copious amounts of time on the telephone). Sometimes cannot even get an appointment as they are all gone (the illness doesn't make an appointment). If you're sick today you cannot exactly tell your body not to be sick today - come back tomorrow when I can get an appointment. The surgery has expanded for worse....
Visited April 2023
Review titled Millcroft Medical Centre
Replied on 02 May 2023
Dear Patient, Thank you for your feedback. If you would like to discuss this further please leave your contact details with the Practice and a member of our team would be happy to speak with you. Thanks
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Review titled Reception
Rated 4 stars out of 5
by Anonymous - Posted on 15 February 2023
I can never get through by phone so went to the surgery . Parking fine. Lovely , friendly receptionist couldn’t have been more helpful . Apology for phone explanation and gave reason why . Nothing was too much trouble
Visited February 2023
Review titled Millcroft Medical Centre
Replied on 17 February 2023
Dear Patient, Thank you for your comments, we are happy to hear that you found our staff friendly and helpful on your visit to the practice. Thanks Millcroft Medical Centre
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Review titled NHS is in a Mess
Rated 1 star out of 5
by Anonymous - Posted on 05 January 2023
after over 30 phone calls and constantly engaged . I filled in the online consultant form with my symptoms,. in all fairness the Millcroft texted me to say I need a face to face consultation and to ring the millcroft to arrange it lol hahahahaha ...... !!!
Visited January 2023
Review titled Millcroft Medical Centre
Replied on 09 January 2023
Dear Patient, Thank you for your feedback. If you would like to discuss this further please inform the practice and leave your contact details and a member of our team will contact you. Thanks Millcroft Medical Centre
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Review titled Needs more staff
Rated 1 star out of 5
by Anonymous - Posted on 05 January 2023
huge building which has very limited parking, reception desk with check in stations which are often not working, huge queues just to book in. It takes hundreds of calls to get through to make an appointment then the appointments are difficult to get around work commitments. The staff can be dismissive, both over the phone and in person, i get they are working in less than ideal conditions as there never seems to be enough of them, to deal with the amount of people waiting. Managed to get an appt and arrived at date and time discussed to be told the appointment had been booked for another weeks time. Had someone with additional needs attending the appt I was their carer, they couldn't cope with having to wait another week as they knew the date and time was correctly written down at our end and the mistake was not ours, asked to be slotted in as need was severely urgent to be told no appts available (at 10am) for the rest of the day. Advised to come back in a week when the appt had been incorrectly made for. Asked to speak with a Dr to be advised locum Dr would not see us, patient went into meltdown in reception, extremely distressed and openly discussing their problems loudly asking (begging) for someone to help them. This was extremely frustrating and upsetting for patient myself as their carer and other people waiting hearing what was happening and wrong. Again told nothing they could do and go to A&E if so bad!! (had already attended A&E days previously this appt should have been the follow up to get referral for consultant and meds) Again receptionist advised nothing they can do no one available and Dr locum refusing to see patient. This (after 60+ minutes) was the advice, take paracetamol, or go to A&E or wait another week for the incorrect appointment date and time. Ended up back in A&E as unsafe to leave patient without medical assistance, A&E shocked and disgusted at treatment of patient by Millcroft. Patient went to incorrect appt a week later to be told they need referal to other agencies to help with needs and advised by Dr (looking on google) that they are not sure what is going on with patients health and unsure where to signpost them?!? I could have accessed google myself from home!! Dr very apologetic about treatment of patient but also kept forgetting what patient had said and mis quoting about what had happened the week previous. once we had discussed what happened the Dr had little time to discuss what was going on with patients health and also googling what the symptoms they have could be, then informed patient, there are lots of people waiting, must get on as they have lots to see and they will have a think and come back to us. That was 5 weeks ago. So far had one letter from a service saying they do not deal with patients age category and go back to Dr for further help!!!! - I'm not sure we have the time or patience for that, here's to another few hundred phone calls to try and get another appointment.
Visited December 2022
Review titled Millcroft Medical Centre
Replied on 09 January 2023
Dear Patient, Thank you for your feedback. If you would like to discuss this further please contact the practice and leave your contact details and a member of our team will contact you. Thanks Millcroft Medical Centre
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Review titled Millcroft - Joke
Rated 1 star out of 5
by Anonymous - Posted on 12 December 2022
I have tried to call the practise all morning, 600 times. I have had enough attempting and failing because their line is closed down. I urgently need help, they keep ignoring my health issue and telling me to call back to make an appointment is just the biggest joke! Very unsuccessful practice, I hope somebody will do something with it otherwise a lot more people will die because of their fault.
Visited December 2022
Review titled Millcroft Medical Centre
Replied on 09 January 2023
Dear Patient, Thank you for your feedback. If you would like to discuss this further please inform the practice and leave your contact details and a member of our team will contact you. Thanks Millcroft Medical Centre
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Review titled What a joke
Rated 1 star out of 5
by Anonymous - Posted on 02 March 2023
I’ve was trying to get through for about a week when I eventually got through was told no appointments and to call back tomorrow at 8am, I work on a production line from 7am so I simply cannot leave the line for hours whilst trying to get through for an appointment, I’ve now had to go private as I simply cannot put off what I need help with, this practice has been like this since covid and they say they are looking into a better way but they are not as it’s been 3 years and nothing has been done to rectify the huge issue, I wish the care commission would make these practices accountable and start making them change because they won’t do it
Visited October 2022
Review titled Millcroft Medical Centre
Replied on 06 March 2023
Dear Patient, Thank you for your comments, we are sorry to hear that you are experiencing difficulties contacting the practice. If you would like to discuss this further a member of our management team would be happy to speak with you. Thanks Millcroft Medical Centre
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Review titled No answer
Rated 1 star out of 5
by Anonymous - Posted on 15 August 2022
No answer to phone calls to make appointments. No online service to book. Its 2022... add online booking!!!
Visited August 2022
Millcroft Medical Centre has not yet replied.