Milman & Kennet Surgery
Milman Road Health Centre, 1St Floor, 50 Milman Road, Reading, Berkshire, RG2 0ARContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful surgery
Rated 1 star out of 5
by Anonymous - Posted on 03 July 2024
Paramedic practitioner misdiagnosed my young son with something serious when it wasn’t she just never checked him over properly which ended up us wasting a&e’s time. Used her personal mobile torch to check ears and throat!! Receptionists are rude and talk over you when you ring, really would not recommend!
Visited June 2024
Review titled Milman & Kennet Surgery
Replied on 04 July 2024
Dear Patient I am very sorry to read your review and would like the opportunity to investigate your concerns thoroughly. Please can I ask that you email me at annemarie.dykes@nhs.net so that I can look into this. Kind regards Anne-Marie Dykes Governance & Patient Services Manager
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Review titled Receptionists are rude
Rated 1 star out of 5
by Anonymous - Posted on 06 June 2024
I came to the surgery on the 5th June 2024 as I had an appointment booked. I went to the front desk expecting to be greeted with a smile and hello how can I help? Unfortunately that wasn’t the case as when it was my turn the rude receptionist who is about late 20s and clearly new as I haven’t seen her before greeted me with a look and replied yeah. In all my years of coming here have I ever witnessed such a rude person greeting me like that. This surgery has gone down hill so much and I would not recommend it to anyone it’s appallingly they clearly don’t understand what customer service means and no one knows what they are doing.
Visited May 2024
Review titled Milman & Kennet Surgery
Replied on 07 June 2024
Dear Patient Thank you for your feedback and I am sorry that we have not met yours or our expectations on this occasion. I have passed your feedback on to the reception team manager for sharing with the team. I would be happy to look into this further for you and would ask that you contact the practice on bobicb-bw.milman.kennet@nhs.net Yours sincerely Anne-Marie Dykes Governance & Patient Services Manager
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Review titled Book call back in with GP but it doesn’t happen
Rated 1 star out of 5
by Anonymous - Posted on 25 April 2024
I called up at 8 am in the morning and got a call back from the doctor booked in . It got to 4pm and I hadn’t got a call back so I called the GP surgery and they confirmed I had an appointment and was on the list for a call back. I called back at 6.15 concerned as to why I hadn’t got a call back from the GP to be told I wasn’t on the waiting list and that there was nothing recorded and the doctor had gone home. The receptionist was more concerned about her having to leave to go home rather than help and I was told to call 111
Visited April 2024
Review titled Milman & Kennet Surgery
Replied on 29 April 2024
Dear Patient I would like to be able to look into this situation on your behalf. Please can you email the Practice at bobicb-bw.milman.kennet@nhs.net with your name and date of birth so that I can do this. Kind regards Anne-Marie Dykes Governance & Patient Services Manager
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Review titled Excessive charge
Rated 1 star out of 5
by Anonymous - Posted on 18 July 2024
Asked doctor to fill in a holiday insurance claim form after 3weeks had a call telling me I had to pay £180 before they would fill it in top of the form states capitals must be used but the form was filled in with normal scribble
Visited April 2024
Milman & Kennet Surgery has not yet replied.
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Review titled Poor practice
Rated 1 star out of 5
by Diane Hindley - Posted on 20 March 2024
Due asthma told could be seen in room off waiting area near lift. Door open frezzing no coat. It would be polite allow me to wait in warm area. Practitioner came after 5 mins room was occupied. Then i was told i had to walk top building. He prescribed steroids no antibiotics. Asked unnessesary questions already know about my lenth amout used to smoke 8 years ago. Iafter leaving Then 2.5 hours later message i also prescribed antibiotics. I didnt see message till late eve. Next day thankfully called chemisit and good job as antibiotics prescribed im ilergic to. It dhould be in my notes as iv told doctors twice at least. Im now still waiting for them to be changed. Breathing worse. My appointment 19 March 24 at 9.30 still waiting change perscription.14. 53. 20.march. My breathing worse. I need to see proper Dr. Not stand ins who don't care they make person asthma bad walk up 4 flights stairs and dont look at my notes. I could now be day 2 antibiotics but now not even started. Affecting my recovery time, time off work sick.
Visited March 2024
Review titled Milman & Kennet Surgery
Replied on 25 March 2024
Dear patient I will look into your concerns and will respond to you shortly. Kind regards Anne-Marie Dykes Governance & Patient Services Manager
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Review titled Vaccination for my 3 year old cancel
Rated 1 star out of 5
by Anonymous - Posted on 31 January 2024
My son will be leaving this surgery. All his vaccinations over the years have been canceled on the actual days. Today, his appointment was canceled again due to nurse being sick. No date for next a month because everything is fully booked. I booked his appointment in advance and now i was put in a position to wait again with no booking which is unfair. I lost a day shift and going on holiday in march which put us in difficult situation. He will be months behind his vaccination. I was advised to be calling every day in a case there was cancellation. They refused to call me back when the appointment will be available. I don’t understand why I should be calling every day to make the phoneline more busy, instead of them to call me when it was their fault. This surgery is falling their patients and i will try to find better place somewhere else.
Visited January 2024
Review titled Milman & Kennet Surgery
Replied on 02 February 2024
Dear Patient I am sorry to read your review. Please can you email me at bobicb-bw.mrk.managers@nhs.net so that I can look into the specifics of the issues you have raised. Kind regards Anne-Marie Dykes Governance & Patient Services Manager
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Review titled Disappointing experience
Rated 1 star out of 5
by Anonymous - Posted on 23 June 2023
Overly long pre recorded telephone message states that you can now book appointments using the NHS app. This is incorrect as there are no appointments available to book at this surgery. Why not? The website is difficult to navigate, contains out of date information and does not allow feedback from patients about how to improve services. It is not possible to directly message this surgery.
Visited June 2023
Review titled Milman & Kennet Surgery
Replied on 26 June 2023
Dear Patient Thank you for your feedback. I am sorry that you are finding it difficult to leave feedback via the website (you can leave feedback from this link on the site - https://milmanandkennetsurgery.co.uk/feedback-complaints/. Alternatively, please email the practice at bobicb-bw.milman.kennet@nhs.net directly and it will be passed on to the most appropriate person for a response. Kind regards Anne-Marie Dykes Governance & Patient Services Manager
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Review titled Medication
Rated 4 stars out of 5
by Rachel - Posted on 22 June 2023
On numerous occasion I have been told my meds be ready and when got all way to pharmacy they haven’t even been side by doctor Today as the last straw that I’m suffering I went to doctors on Wednesday and Thursday meds haven’t even been signed so waiting another day it isn’t good enough the doctor it been sent to had left for day but she had them sent to her on Wednesday
Visited June 2023
Review titled Milman & Kennet Surgery
Replied on 23 June 2023
Dear Rachel I am sorry that you have experienced difficulties in obtaining your medication. I would be happy to look into the specific details surrounding this incident and respond to you - please email the practice at bobicb-bw.milman.kennet@nhs.net and mark your email for the attention of Anne-Marie Dykes. Kind regards Anne-Marie Dykes Governance & Patient Services Manager
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Review titled Good experience so far
Rated 3 stars out of 5
by Anonymous - Posted on 10 March 2023
Thought I'd leave a positive review as others have been quite negative so I was preparing for a long wait but credit where it's due - I just called to make an appointment, was first in the queue, the phone was answered even before the automated message was finished, I spoke to a friendly and helpful receptionist, I didn't feel rushed and the appointment was made in two minutes flat. New phone system apparently which is helping a lot. Very many thanks.
Visited March 2023
Review titled Milman & Kennet Surgery
Replied on 24 April 2023
Thank you for your positive feedback and I am glad that you are seeing the benefits of our new phone system. Kind regards
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Review titled Obfuscating procedure. Treating clients childshly
Rated 2 stars out of 5
by Peter - Posted on 08 March 2023
Unable to access my medical records via MyGp. Continually failing to find connection to Milman. This is an nhs recommended app. Trying to access same records via Milman website....met with "patient" requires further validation without stating what that might be. Disgraceful and insulting if not illegal.
Visited March 2023
Review titled Milman & Kennet Surgery
Replied on 24 April 2023
Dear patient, Please can you email me on bobicb-bw.milman.kennet@nhs.net and I will look into this for you. Kind regards