Modality Lewisham (ML)
Jenner Health Centre 201-203, Stanstead Road, Forest Hill, London, Greater London, SE23 1HUContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Modality Lewisham (ML).
Reviews
-
Review titled Appalling!
by Liane Belcher - Posted on 28 October 2024
I submitted a repeat prescription a week ago. I kept calling to find out what's happening with it, but each time the call would be longer than I could wait. I was able to wait for 30+mins today, to be put through to a call centre who didn't know why my prescription hadn't been actioned and couldn't put me through to anyone who could help me understand. As she told me, I was through to a call centre they couldn't help me. Why? Why was I put through to someone who couldn't help me? Why would I call my surgery, and wait for an extended amount of time just for someone to answer and say they can't help? She sent me a link that she said would put me through to the people that could help, but it's just the appointment booking system. I still don't know how to get my Prescriptions actioned, or know why it sat there for a week. This has wasted my time and the person who answered the phone's time.
Visited October 2024
Review titled Modality Lewisham (ML)
Replied on 30 October 2024
Dear Liane Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. We are continuously improving our services to meet patient satisfaction. If you wish to discuss your experience further, please contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards Venecia Patient Experience Team
-
Review titled Super action
Rated 4 stars out of 5
by Antonella Pace-Nola - Posted on 08 October 2024
Wanted to thank the pharmacy team with dealing with my urgent klinik request so promptly. They had all my Mums medication ready for me to collect from the pharmacy at 6pm. My Mum is very poorly & needed the medicines from the hospital discharge letter urgently as the hospital did not supply her with any. Thankyou Antonella
Visited October 2024
Review titled Modality Lewisham (ML)
Replied on 30 October 2024
Dear Antonella Thank you for your review. We are so pleased to see that you are happy with our services. Kind regards Venecia Patient Experience Team
-
Review titled Attentive and friendly doctor
Rated 4 stars out of 5
by Kathryn - Posted on 30 July 2024
They have a long winded form to complete but to their credit I got a call back that day and an appt that morning. The dr was running a bit late but that’s because when I saw him, he took the time to properly examine me, talk me through things and generally make me feel human which you don’t always get! Biggest downside and plea - please get a fan for the patients! You have them for the receptionists, that waiting room is horrendous in heat.
Visited July 2024
Review titled Modality Lewisham (ML)
Replied on 31 July 2024
Dear Katherine We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Venecia Patient Experience Team
-
Review titled Terrible Blood Test Service
Rated 1 star out of 5
by Anonymous - Posted on 09 July 2024
Went back in June and the male phlebotomist was rude from the moment he called me in. He sat in the room and yelled my name a few times and could not be bothered to come out and see if I was (a) hard of hearing possibly or (B) had left. To top it all off my blood results still have not come back so I am extremely unhappy. Would not recommend getting your bloods done here. Unprofessional.
Visited June 2024
Review titled Modality Lewisham (ML)
Replied on 23 July 2024
Dear Patient, Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the service that you have received. I would be happy to discuss your concerns further with you. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards Frankie Patient Experience Officer
-
Review titled Terrible GP service
Rated 1 star out of 5
by Anonymous - Posted on 24 June 2024
I have been registered with this GP for 20 years. It used to be a great GP practice but the standards of care have sadly worsened especially since the pandemic. The practice has made it incredibly difficult to access a GP by the introduction of an online form. This decision will definitely worsen patient outcomes because it will further marginalise patients without digital access. The online form is cumbersome creating a barrier for patients who are even digitally literate. The receptionist have become the 'online form police' and are quite aggressive when one gets through to them insisting on one completing the online form without checking if one has digital services. Very recently, my GP cancelled my repeat prescription advising me to purchase it over the counter, without even checking that the medication was prescription-only. This error resulted in the worsening of my skin condition. In the last couple of months, I have had to complain three times about basic things. And I am a healthcare professional! One can only wonder what standard of care other patients who are not, get from this practice! It's probably time to start looking for another GP practice as it is time-consuming and exasperating when GPs don't get the basics right!
Visited May 2024
Review titled Modality Lewisham (ML)
Replied on 28 June 2024
Dear Patient Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. We are continuously improving our services to meet patient satisfaction. If you wish to discuss your experience further, please contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards Venecia Patient Experience Team
-
Review titled Badly treated
Rated 1 star out of 5
by Anonymous - Posted on 03 June 2024
My partner hates gp and hospital has high blood pressure,was told to phone for prescriptions, then was told he has to come to order.When he got there with his high blood pressure was told gp hadn't signed prescription so has had no tablets for four days which I think is disgusting when someone is at risk of heart attack or stroke
Visited May 2024
Review titled Modality Lewisham (ML)
Replied on 28 June 2024
Dear Patient Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. We are continuously improving our services to meet patient satisfaction. If you wish to discuss your experience further, please contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards Venecia Patient Experience Team
-
Review titled Non Existant Menopause Training When It Matters!
Rated 3 stars out of 5
by Anonymous - Posted on 22 April 2024
I attended a smear test with a nurse that has no training in menopause and conditions relating to this that. Namely the common geno urinary syndrome (g.u.s.) which results in thining tissues around the area where samples need to be taken. I made the nurse aware of my condition before she started. However, I endeavoured unessary pain during the test and 4 days after due to the lack of knowledge, skill and experience of the nurse. It would be a great improvement if the practice trained nurses taking smear tests specifically along with g. p.s on the subject of menopause.
Visited April 2024
Review titled Modality Lewisham (ML)
Replied on 29 April 2024
Dear Patient Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. We are continuously improving our services to meet patient satisfaction. If you wish to discuss your experience further, please contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards Patient Experience Team
-
Review titled Poor Attitude from Reception Staff
Rated 3 stars out of 5
by Michaela Umar - Posted on 06 March 2024
My father is deaf and since 2020 has been very unwell - it took a lot of complaining and stress and eventually his medical care was taken seriously by the practice, however the attitude of one receptionist lets down the entire effort made by the team. Today is a prime example, the call me (I never call them) to arrange an appointment, this was for a review with a new Dr my dad has never seen, this means explaining the entire situation again and its preferable to see the last GP - i explained this and the reception staff become sarcastic, saying 'The Dr you want said to see him in 3-weeks, this is an earlier date, so we will just wait until the 3-weeks have elapsed then book him in' - there are two concerns with this response 1, the appointment should've happened week commencing the 26th Feb, so by the end of thsi week is in fact 2-weeks later than it should've been, the 2 issue is the false sense of power and veiled threat. I question that this person should even have access to our personal details, home address etc... there is no email address to the practice so I will be emailing NHS England (again). She is letting the whole team down and it would be better for her to stay away from any patient facing roles!
Visited March 2024
Review titled Modality Lewisham (ML)
Replied on 29 April 2024
Dear Michaela Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. We are continuously improving our services to meet patient satisfaction. If you wish to discuss your experience further, please contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards Patient Experience Team
-
Review titled Lower satisfaction rating since merger
Rated 2 stars out of 5
by Anonymous - Posted on 04 April 2024
Inefficient and time consuming online form for requests now. The form itself uses ‘a line of best fit’ that doesn’t accurately reflect symptoms/nature of request. Once a form has been submitted, it has taken more than two weeks on a number of occasions for any type of non-automated response- including for simple requests. Calling, despite the emphasis on filling out the online form, yields the most successful outcome however I have been told: to check my junk mail, maybe it’s there; yes, we sent a link and are awaiting your response; it’s not an administrative matter, it’s the doctor (although my medical record on Patient Access shows the doctor directing admin to send a message to me), only to be told ‘after looking again, I’ve found it.’ What would the outcomes look like for people unable to give a little pushback? More vulnerable people? I have been a registered patient of South Lewisham Group Practice for over 30 years. I have had generally good feeling towards them, and am aware the increasing demands/thinning funding of the service (NHS generally) but in my experience things went downhill rapidly after the merger into Modality Lewisham. They started with technical difficulties I’m not convinced they’ve ever recovered from.
Visited March 2024
Review titled Modality Lewisham (ML)
Replied on 29 April 2024
Dear Patient Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. We are continuously improving our services to meet patient satisfaction. If you wish to discuss your experience further, please contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards Patient Experience Team
-
Review titled Communication problems
Rated 2 stars out of 5
by Anonymous - Posted on 20 March 2024
I had a simple issue ( re: repeated prescription, error in number of tablets)and it took about one month to resolve. It was not possible to do this online as it was an admin error. It took three visits to the practice, two phone calls to Modality and two visits to the pharmacy before I was able to receive 164 tablets instead of 84 tablets. This is a communication problem between the Practice departments - reception-pharmacy team-doctor-dedicated pharmacy. I found it rather frustrating that what I thought was a simple issue took such a long time and effort to solve.
Visited February 2024
Review titled Modality Lewisham (ML)
Replied on 29 April 2024
Dear Patient Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. We are continuously improving our services to meet patient satisfaction. If you wish to discuss your experience further, please contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards Patient Experience Team