Modality Lewisham (ML)
Jenner Health Centre 201-203, Stanstead Road, Forest Hill, London, Greater London, SE23 1HUContact details and opening times
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Reviews
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Review titled Communication problems
Rated 2 stars out of 5
by Anonymous - Posted on 20 March 2024
I had a simple issue ( re: repeated prescription, error in number of tablets)and it took about one month to resolve. It was not possible to do this online as it was an admin error. It took three visits to the practice, two phone calls to Modality and two visits to the pharmacy before I was able to receive 164 tablets instead of 84 tablets. This is a communication problem between the Practice departments - reception-pharmacy team-doctor-dedicated pharmacy. I found it rather frustrating that what I thought was a simple issue took such a long time and effort to solve.
Visited February 2024
Review titled Modality Lewisham (ML)
Replied on 29 April 2024
Dear Patient Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. We are continuously improving our services to meet patient satisfaction. If you wish to discuss your experience further, please contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards Patient Experience Team
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 09 February 2024
I have recently had to contact the service for my father who has been unwell . He had not registered online as he is 86 years old . If I call from my mobile I get cut off as it is an electronic device . When calling from house phone the battery dies before an answer. I have completed the extremely difficult online form and have had rapid responses to my request for appointments and the doctors have been superb . The problem is getting through in the first place . This makes a stressful and distressing situation more so .
Visited February 2024
Review titled Modality Lewisham (ML)
Replied on 28 February 2024
Dear Patient I am sorry to see that you have struggled to contact the Practice via the telephone. We are currently experiencing increased demand on our telephone lines and our [care navigation/patient services] team has been working very hard to answer calls under the additional pressure. I recognise that difficulties in accessing the Practice can be extremely frustrating for our patients and I apologise unreservedly for any upset or inconvenience. Kind regards Patient Experience Team
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Review titled No means of send a simple request outside surgery hrs
Rated 1 star out of 5
by Anonymous - Posted on 02 March 2024
I work in the information technology sector and build applications all the time. No system is perfect, but I must confess. The app/website used to book appointments is terrible. It is difficult to navigate, limited in it options. Just being able to send a simple message to highlight a mistake on a prescription is impossible to do outside of surgery hours. Why do I need to wait until surgery hours to send a message to my GP? Even this feedback form rejected words written in caps like information technology..... which is silly.
Visited February 2024
Review titled Modality Lewisham (ML)
Replied on 29 April 2024
Dear Patient Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. We are continuously improving our services to meet patient satisfaction. If you wish to discuss your experience further, please contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards Patient Experience Team
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Review titled Mistake made by booking team
Rated 3 stars out of 5
by Samantha - Posted on 15 January 2024
I made a request for a nurses appointment online. Got a text from the booking team with an appointment date and time. Booked into my GP surgery for this appointment and waited. The wait seemed a lot longer than normal so spoke to reception and was informed my appointment had been made at a completely different surgery and that I would need to rebook my appointment.
Visited January 2024
Review titled Modality Lewisham (ML)
Replied on 01 February 2024
Dear Samantha I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Venecia Patient Experience Team
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Review titled Brilliant
Rated 5 stars out of 5
by MICHAEL SHORT - Posted on 11 January 2024
My experience of this surgery has always been positive. The reception staff are always helpful and the clinical staff are great. Like any other organisation, there are occasional glitches but given the pressures the NHS is under, this practice does a brilliant job. Thank you!
Visited January 2024
Review titled Modality Lewisham (ML)
Replied on 01 February 2024
Dear Michael Thank you for your review. We are so pleased to see that you are happy with our services. Kind regards Venecia Patient Experience Team
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Review titled Modality Lewisham
Rated 2 stars out of 5
by Dr Marina Hammond - Posted on 01 December 2023
I have received a message about an appointment in some place??? with a doctor whose name is not on a list of South Lewisham practice without telling me where I suppose to find this doctor.
Visited December 2023
Review titled Modality Lewisham (ML)
Replied on 30 January 2024
Dear Dr Marina Hammond Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Very very slow patient's management system
Rated 3 stars out of 5
by Eva Balitskaya - Posted on 16 November 2023
I have two very unwell daughters. They need my (mother's) support on answering calls, filling forms and etc. We filled very emotionally difficult form to get the appointment, stating dates when we can't be together on the appointment. The appointment was given exactly on that they when I could not be with her. Second: my daughter asked medical proof for PIP application. It was promised will be sent- nothing sent. Now we again were filling emotionally affecting long form to get another appointment to get that medical proof,medication review and the further health investigation. (Friday). The appointment was promised by text message with no particular date. Today is a Thursday and our extended PIP application deadline is in few days. I am calling to South Lewisham gp, it is number 30 again waiting on with that music on and on. Also I have a constant difficulty filling a long emotionally affecting form to get an appointment, and it suddenly disappears online with all important sympthom information with no saved copy, stating that they will come back at 2pm. But time is lost, daughter greatly affected and no result. This "slow management system" is definitely slow and not working. With all my respect and great need: Can this be faster, as nobody wants to go to doctors, just only when patients are critical or in urgent need. Thanks for understanding and taking care of people's wellbeing
Visited November 2023
Review titled Modality Lewisham (ML)
Replied on 24 November 2023
Dear Patient I am very sorry to hear about your experience and would like to investigate your concerns. Please could you contact the practice via the feedback form on the link below? https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled No nurse on appointment date.
Rated 3 stars out of 5
by Mario - Posted on 06 November 2023
Attended for nurse appointment on 6th November, at 10.00am. At 10.30am, went to check at the reception, about the delay, only to be told that the nurse had not turned up. Made another appointment. Hope there will be nurse on shift.
Visited November 2023
Review titled Modality Lewisham (ML)
Replied on 24 November 2023
Dear Patient I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled surprising poor service
Rated 3 stars out of 5
by jennifer barrington - Posted on 01 November 2023
I was obliged to call at the surgery today and queued at reception for about 20 minutes. This was to chase a prescription that was ordered a week before. I was informed that it was decided that it was 'non urgent'. Who made such a decision and on what grounds? I had been chasing this prescription for three days. All the chemist could tell me was that it had gone through to the surgery and they awaited it being signed off. I am really disappointed in the dreadful level of service now evident. I am reasonably computer literate but the website is very difficult to navigate and I struggled to get to this page.
Visited November 2023
Review titled Modality Lewisham (ML)
Replied on 06 November 2023
Dear Jennifer Thank you for taking the time to give us your feedback. I am sorry to hear you are not happy with the service you have received. Prescriptions are issued at the doctors discretion and the Practice no longer prescribe medications which are available over the counter for minor ailments of self-limiting illness. Some repeat medications require regular monitoring, you could be asked to have a blood test or blood pressure monitoring. If you have been requested to have one of these tests and you fail to do so. The Practice have grounds to stop medication for the safety of the patient. I am not saying that this was the case for you, however if you are still having problems. Please contact the Practice directly. I am very sorry for the experience and inconvenience caused. Kind Regards Patient Experience Team Modality Partnership
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Review titled Pretty disgusting
Rated 1 star out of 5
by Anonymous - Posted on 13 November 2023
The most disgusting patient care, can never get an appointment and even when it’s urgent it’s taken 9 days for anyone to contact me. Do not go to this surgery.
Visited November 2023
Review titled Modality Lewisham (ML)
Replied on 24 November 2023
Dear Patient Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer