Modality Lewisham (ML)
Jenner Health Centre 201-203, Stanstead Road, Forest Hill, London, Greater London, SE23 1HUContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Modality Lewisham (ML).
Reviews
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Review titled Incompetent GP
Rated 1 star out of 5
by Anonymous - Posted on 10 August 2023
I stood in the line in the practise 1hr40mins past my appointment time waiting for a receptionist to speak to. When the doctor called my mobile to see where I was he then called my name out loud and had me in and out of the room within 5 mins. Explaining that I just needed to drink water and see how I am over the next 3 weeks. I went to urgent care and they told me I have a chest infection and an ear infection. Which the doctor clearly looked over. I was prescribed 2 different antibiotics, and the doctor in south lewisham said to drink water!!!! The doctor I saw in south lewisham did not even care to hear any of my problems but only listened to my chest and checked blood pressure. This is very unprofessional.
Visited August 2023
Review titled Modality Lewisham (ML)
Replied on 13 October 2023
Dear Patient Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. If you would like me to look into this further, please can you contact me via our online website form? The link to the form is below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Terrible service
Rated 1 star out of 5
by Sandra Hunt - Posted on 14 August 2023
I had my phone in my hand to take a phone consultation. The phone rang on a silenced call I called them back and they said they couldn’t help and I would have to go back to my GP I asked if the person was in the building the receptionist said yes I asked could they call me back she said I have to go back to my GP so to summarise I didn’t miss the call they called me on silent I called straight back to be told by a rude and unhelpful receptionist to go back to the GP This leaves me continuing with a great deal of pain and not able to walk properly back to well I don’t know where
Visited August 2023
Review titled Modality Lewisham (ML)
Replied on 13 October 2023
Dear Sandra Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. If you would like me to look into this further, please can you contact me via our online website form? The link to the form is below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled ineffective new appointment booking system
Rated 1 star out of 5
by Anonymous - Posted on 19 June 2023
trying to get an appointment is an uphill feet of endurance. First a long form to fill in online - day1. then day 2 a doctor requested I send a photo of the problem. day 3, a text confirms this indeed warrants an appointment and I am asked to wait until they decide the date and time for the appointment. I am still waiting. Did the modality group really do any market testing before this new system was adopted? at what point does this constitute a responsive service? The system wholly relies on you having computer skills, a mobile phone that is on all of the time and significance patience as you wait and wait for an appointment. If you cannot make the appointment, I presume you go through the whole sad experience again from scratch?? meanwhile, treatment for our health problems is being delayed, our conditions worsen and in some instances, are life threatening?? please modality think again and introduce an effective appointment booking system for everyone.
Visited June 2023
Review titled Modality Lewisham (ML)
Replied on 28 July 2023
Dear Patient I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Online appointment
Rated 3 stars out of 5
by Anonymous - Posted on 30 June 2023
The new online appointment system is astonishingly poor The queue times to call the service has waiting times of 1 hr plus I’ve had to submit the form several times up to 4 times and appointments are taking over 1 week and you don’t always get a notification I’m still waiting for one that was communicated verbally by phone on 27 June and when I’ve got through have been told there is a backlog by the booking system agent It simply is not working and what should have been an effective triage is now compromised patient care really really disappointing this is now what I am expected to experience every time I need to see a GP
Visited June 2023
Review titled Modality Lewisham (ML)
Replied on 03 July 2023
Dear Patient Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Brilliant service, thank you
Rated 5 stars out of 5
by Michael - Posted on 07 June 2023
I’ve needed to speak to someone three times in the last couple of months, and every time it’s been quick and easy, and the doctors have been great. Filling in an online form might not be for everyone, but I’ve found it much easier and more effective than phoning up for appointments. This latest time I had a call from a doctor less than an hour after submitting the form. The time before, when I needed to see a doctor in person, I had an appointment within two days. I’m a fan of the new system, and as always I’m grateful to the amazing NHS staff for their care and support. Thank you.
Visited June 2023
Review titled Modality Lewisham (ML)
Replied on 28 July 2023
Dear Michael Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
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Review titled rejected medication request's
Rated 2 stars out of 5
by davey - Posted on 15 June 2023
Follow one rejected request and going without my medication i finally got my medication review on the 6th of june. everything went as expected and i pre warned them they will be hearing from lewisham hospital soon. ordered my medication on the 14th and again rejected because they say i now need another review due too one added medication by the hospital, this is a silly situation to be in and modailty can not keep keep rejecting medication for someone with copd, i now have to go without my medication again for 4 days
Visited June 2023
Review titled Modality Lewisham (ML)
Replied on 28 July 2023
Dear Davey I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Thorough Practice
Rated 5 stars out of 5
by Tim Neville - Posted on 02 July 2023
I had a condition I was concerned about and my experience was excellent. I was contacted very quickly by a doctor after filling out the form. The doctor was so thorough sent me for tests and provided me with results as soon as they were received. I have nothing but thanks for the service provided.
Visited June 2023
Review titled Modality Lewisham (ML)
Replied on 03 July 2023
Dear Tim Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
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Review titled Online System
Rated 3 stars out of 5
by Tiffany - Posted on 05 June 2023
This new system that is supposed to make things easier for patients is the worst. I have to fill a form online. First of all I have to be able to understand the for in order to be able to properly complete the form. Then I get a call from someone to book a telephone appointment with a doc. Then the doc calls to establish over the phone if I need to be seen physically. Like make things make sense. It is very ridiculous now and it comes across as though the practice wants to do everything online expect we are real people and we are not online objects. If the hospital can have a phoning for appointments why can't the Jenner Practice do the same.
Visited June 2023
Review titled Modality Lewisham (ML)
Replied on 28 July 2023
Dear Tiffany I am very sorry to hear about your experience and would like to investigate your concerns. Please could you contact the practice via the feedback form on the link below? https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Poor Modality booking patient experience
Rated 1 star out of 5
by Anonymous - Posted on 26 May 2023
The new Modality triage service is not fit for purpose for reoccurring regular appointments administered by a nurse. To complete a form or call which is unable to confirm an appointment requires multiple contacts and duplication. I'm still awaiting a call back with confirmed appointment. Please relook and learn from this experience. Thank you
Visited May 2023
Review titled Modality Lewisham (ML)
Replied on 02 June 2023
Dear Patient We pride ourselves on listening to our patient’s concerns and making positive change where we identify this needs to happen. I would be grateful if you could contact us so as we can investigate why you have had a negative experience with us. You can contact us via the feedback form on our website. Please find the link below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Modality Lewisham is failing to book appointments
Rated 1 star out of 5
by Julian - Posted on 19 May 2023
I have used this GP service a couple of times but now we are being referred to an online form to contact a doctor, the doctor has said that I need a routine appointment and that the booking team will send an appointment as soon as possible. That was Monday, it is now Friday and still no booking. This is extremely poor and people are suffering unnecessarily.
Visited May 2023
Review titled Modality Lewisham (ML)
Replied on 02 June 2023
Dear Julian Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer