Modality Mid Sussex
Crawley Down Health Centre, Bowers Place, Crawley Down, Crawley, RH10 4HYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled No call from doctor
Rated 1 star out of 5
by Anonymous - Posted on 17 January 2023
I finally after repeated attempts got through to the practice on the telephone after calling at 08:30 as they expect you to do. I was successful in securing an appointment to discuss my daughters blood tests from December. I have kept my self near my phone and sheet of notes all day and now at 18:40 I have decided that I’m not going to hear anything from a doctor today. Where has the polite communication gone to let you know they will not be calling? I now don’t know if I have to spend 40-50 minutes on the phone again tomorrow morning or will the doctor do the decent thing and put me on the list automatically for tomorrow? The whole system is so inefficient and only takes account of doctors time not the patients.
Visited January 2023
Review titled Modality Mid Sussex
Replied on 19 January 2023
Dear Patient Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Zero service
Rated 1 star out of 5
by Anonymous - Posted on 26 January 2023
Even before covid it was a 3 month wait to get an appointment (unless urgent) and now it is impossible. If you do get through (after a very long wait on the phone) , you are just told to go to A and E. I haven't been able to see a GP for over 3 years now. My experience with the staff has been great but that's where it ends, as a working GP surgery it is beyond useless.
Visited January 2023
Review titled Modality Mid Sussex
Replied on 02 February 2023
Dear Patient I am sorry that when you contacted the surgery you could not be offered an appointment. We are currently experiencing increased demand on our services and only have a limited number of appointments available. Please be assured our clinicians are working to their full capacity and new appointments are available daily. Kind regards Patient Experience Team
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Review titled Dangerous policies
Rated 1 star out of 5
by Anonymous - Posted on 16 March 2023
I struggle with health issues and pains, experienced the suicide of my husband, and my bucket became too full so i called GP with urgent request to see a GP….got a call back and a prescription for Cocodamol….as they would not prescribe the less harmful painkillers i was on. Way to motivate someone already under added stress to an addiction… I would get an appointment…it’s 2 months later and still waiting. I did mention i had dark thoughts. Not sure how this practice works.
Visited January 2023
Review titled Modality Mid Sussex
Replied on 24 March 2023
Dear Patient Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Cannot get through to a medical professional
Rated 1 star out of 5
by Anonymous - Posted on 01 February 2023
In previous years I had always had a good experience however since the pandemic you cannot get an appointment or get past the reception staff to actually speak to a medical professional. I was recently advised to go A&E for a UTI. I am currently pregnant and needed a prescription for antibiotics, something that does not need to burden A&E with, especially when the hospitals are so overstretched. You call as soon as they open and there are no appointments yet when I went in for a whooping cough vaccine the surgery was empty! I don’t understand how this place runs as everyone I speak to has the same experience.
Visited January 2023
Review titled Modality Mid Sussex
Replied on 02 February 2023
Dear Patient I am sorry that when you contacted the surgery you could not be offered an appointment. We are currently experiencing increased demand on our services and only have a limited number of appointments available. Please be assured our clinicians are working to their full capacity and new appointments are available daily. Kind regards Patient Experience Team
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Review titled poor service
Rated 1 star out of 5
by Anonymous - Posted on 17 January 2023
Having tried to get through on the phone multiple times only to keep hearing the message we are extremally busy, i decided to walk up to the surgery. Two people on reception, no patients in the waiting room. Other staff just standing around talking. The service from this practice is abysmal and I'm being polite. Not sure why staff cannot answer the phones instead of just siting there on reception with no one in the waiting room. This has be one of the worst doctors surgeries in the area. I feel like we are being forced into private medical care as no one seems to want to work anymore. I have been attending this surgery for over 30 years and since Covid, the service has dropped dramatically, it is a shadow of it's former self. If i had the money i would go private tomorrow
Visited January 2023
Review titled Modality Mid Sussex
Replied on 19 January 2023
Dear Patient I am sorry to see that you have struggled to contact the Practice via the telephone. We are currently experiencing increased demand on our telephone lines and our patient services team has been working very hard to answer calls under the additional pressure. I recognise that difficulties in accessing the Practice can be extremely frustrating for our patients and I apologise unreservedly for any upset or inconvenience. Kind regards Patient Experience Team
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Review titled Dreadful
Rated 1 star out of 5
by Anonymous - Posted on 10 December 2022
Crawley Down Health Centre was a pretty decent practice until taken over by Modality. Impossible to get an appointment by phone so visited the surgery. No appointments available this year, not yet making appointments in January. Before Modality Partnership it was possible to book online, now the Health Centre website has disappeared to be replaced by a difficult to use Modality Partnership site. Still, as the stated aim in Modality is to use less qualified medical staff and aim at 80% non face to face appointments is it any wonder? Absolutely awful, the National Health Service heirarchy that approved this merger should hang their heads in shame. The only way to get same day treatise to go to Accident and Emergency.
Visited December 2022
Review titled Modality Mid Sussex
Replied on 16 December 2022
Dear Patient I am sorry that when you contacted the surgery you could not be offered an appointment. We are currently experiencing increased demand on our services and only have a limited number of appointments available. Please be assured our clinicians are working to their full capacity and new appointments are available daily. Kind regards Patient Experience Team
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Review titled Excellent doctors but impossible to get an appointment.
Rated 2 stars out of 5
by Anonymous - Posted on 21 November 2022
My family has attended this surgery since 1882. I have nothing but praise for the medical attention received. However not only is it now practically impossible to get an appointment, but it is also now very difficult to get someone to pick up the phone. Today, I have telephoned the prescription line three times. All after 2pm. Each time the phone has been cut off. I then phoned the general enquiries line and gave up after holding on for over 45 minutes. Finally phoned appointments to be told I was no 8 in the queue. This is not the first time that this has happened to me. Earlier this year it was impossible to get someone to answer the phone as I needed help after coming home from an operation. On that occasion, the dispenser had to go to the office to ask someone to speak to me. It is very distressing when you are ill and need assistance and no one is available to help. This is definitely not the standard of help that my family and I received many years ago.
Visited November 2022
Review titled Modality Mid Sussex
Replied on 16 December 2022
Dear Patient I am sorry that when you contacted the surgery you could not be offered an appointment. We are currently experiencing increased demand on our services and only have a limited number of appointments available. Please be assured our clinicians are working to their full capacity and new appointments are available daily. We are currently experiencing increased demand on our telephone lines and our patient services team has been working very hard to answer calls under the additional pressure. I recognise that difficulties in accessing the Practice can be extremely frustrating for our patients and I apologise unreservedly for any upset or inconvenience. Kind regards Patient Experience Team
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Review titled Make sure you have plenty of time to be on phone.
Rated 3 stars out of 5
by Anonymous - Posted on 21 November 2022
Ridiculous amount of time needed to call GP. Have had to call several times in the last month and all calls taking over 40 mins. This time I’m ringing because the surgery text me asking me to call. Unfortunately I don’t have all the time in the world to be on the phone. This happens at all times of the day. My husband says he was number 60 in the queue the other day. They can apologise for the inconvenience as much as they like but it just isn’t good enough.
Visited November 2022
Review titled Modality Mid Sussex
Replied on 16 December 2022
Dear Patient I am sorry to see that you have struggled to contact the Practice via the telephone. We are currently experiencing increased demand on our telephone lines and our patient services team has been working very hard to answer calls under the additional pressure. I recognise that difficulties in accessing the Practice can be extremely frustrating for our patients and I apologise unreservedly for any upset or inconvenience. Kind regards Patient Experience Team
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Review titled unable to get a tele call into the practice
Rated 3 stars out of 5
by Anonymous - Posted on 23 November 2022
ten minutes wait, started at Q number 6, 10 minutes later same number ? i do not have a life threatening complaint and I have done everything to avoid calling the surgery including buying 4 sessions at an Osteopath and paying for my own mri. but now I need to see a doctor to ensure I can continue to walk with less pain . no chance by the looks of it, is there an alternative .... everyone goes to the hospitals these days to get seen to or responded to . I have always had a good service from the practice but need help this time
Visited November 2022
Review titled Modality Mid Sussex
Replied on 16 December 2022
Dear Patient I am sorry that when you contacted the surgery you could not be offered an appointment. We are currently experiencing increased demand on our services and only have a limited number of appointments available. Please be assured our clinicians are working to their full capacity and new appointments are available daily. Kind regards Patient Experience Team
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Review titled Absolutely dreadful service
Rated 1 star out of 5
by Anonymous - Posted on 11 November 2022
I have been trying to contact the surgery for 2 days to get blood test results, you hang on and on and are never answered or are cut off. The GPs have sold us out to Modality who do not care about the welfare of their patients, they are a business. It causes untold upset when people are unwell and need advise but there is no-one to turn to. It is a disgrace to send people to the walk in centre where they have to wait for approximately 4 hours. They are putting extra pressure on hospitals who are already struggling.
Visited October 2022
Review titled Modality Mid Sussex
Replied on 18 November 2022
Dear Patient I am sorry to see that you have struggled to contact the Practice via the telephone. We are currently experiencing increased demand on our telephone lines and our patient services team has been working very hard to answer calls under the additional pressure. I recognise that difficulties in accessing the Practice can be extremely frustrating for our patients and I apologise unreservedly for any upset or inconvenience. Kind regards Patient Experience Team