Modality Mid Sussex
Crawley Down Health Centre, Bowers Place, Crawley Down, Crawley, RH10 4HYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Phone up to 45 mins than not to get to talk to any one
Rated 1 star out of 5
by Tom Baardwyk - Posted on 01 November 2022
For 2 days I have been on the Phone to Crawley Down doctors and been on hold for over 40mins on both days and have given up I have called in and told and I can only book over the phone at 8:30 in the morning to be told that there is10 persons in front of me.
Visited October 2022
Review titled Modality Mid Sussex
Replied on 10 November 2022
Dear Tom I am sorry to see that you have struggled to contact the Practice via the telephone. We are currently experiencing increased demand on our telephone lines and our patient services team has been working very hard to answer calls under the additional pressure. I recognise that difficulties in accessing the Practice can be extremely frustrating for our patients and I apologise unreservedly for any upset or inconvenience. You can also request an appointment by attending the Practice reception from 8am. Kind regards Patient Experience Team
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Review titled Disappointing service
Rated 1 star out of 5
by Anonymous - Posted on 15 September 2022
I saw the duty doctor at this practice on Wednesday 7 September. Explained my symptoms and was told probably virus or something..to call back if no improvement..Got worse so called surgery ...no appointments ..would have to call 111. Did so, was questioned,111 doctor rang, questioned again and told 111 doctor would call to see me. Phone call from 111 doctor....probably virus...keep up the fluids!!! He would not come to see me. Fortunately things did improve a little over the weekend but still no energy or appetite. By early Wednesday 14 September...l was back in the same place as I was a week ago. I asked my partner to make an appointment for me. He actually went to the surgery at 8.15 a.m. and was told there were no appointments available... a message would be sent to duty doctor, who would hopefully find time to ring me, which in all fairness he did and subsequently saw me. Whilst I was in the surgery waiting to be seen, I saw at least two people called in by doctors at the practice..... please explain how and why those appointments were allocated even though there were none available at 8.30..that morning.
Visited September 2022
Review titled Modality Mid Sussex
Replied on 10 November 2022
Dear Patient I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled No appointments available
Rated 1 star out of 5
by Anonymous - Posted on 09 September 2022
I spend on average 30-40mins on the phone trying to get an appointment. There are none left, I can't even get a push doctor appointment as they have run out or this an issue. Maybe try again on Monday is the reply. If I ever try to rebook, they say you can only book a couple of weeks ahead and there are no appointments. For a full time worker it is near on impossible to get an appointment at this surgery or online - it's totally broken. Receptionist is struggling to keep up and it's over subscribed with patients and massively short staffed. Not current able to function as a GP surgery
Visited September 2022
Review titled Modality Mid Sussex
Replied on 10 November 2022
Dear Patient Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Fast help when I needed it
Rated 5 stars out of 5
by Anonymous - Posted on 17 February 2023
I found a lump on a Friday night and called the surgery on Monday morning. I was seen by 11 o clock that morning and the doctor immediately put me on what she described as a "cancer fast track" referral to get my lump checked out. She was clear and kind. She explained it might not be cancer but having examined me she wanted it to be looked at quickly. The local hospital service moved into action equally swiftly and breast cancer was diagnosed. I wanted to acknowledge the Crawley Down surgery for the fast response they provided when I was very worried. I appreciate the surgery is under enormous resource pressure, as is every surgery, but they gave me quick, kind and efficient support when I needed it.
Visited August 2022
Review titled Modality Mid Sussex
Replied on 28 February 2023
Dear Patient Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team