Modality Mid Sussex
Crawley Down Health Centre, Bowers Place, Crawley Down, Crawley, RH10 4HYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled non existant service from Modality
Rated 1 star out of 5
by G Easton - Posted on 22 March 2023
I've had to take three mornings off work just to try and get through for an appointment (by phone, in person or just anything really). After on average 2 hours on hold each day, i am just told to try again the next day. Bearing in mind that my issue is something that i am supposedly meant to contact my GP about as soon as possible (going by the NHS TV adverts) I am at a bit of a loss. No wonder A and E are finding it hard to cope. This surgery was awful before covid (12 week wait for an appointment) but since then it is just a telephone prescription service and nothing more. The staff are being left to bail out a sunk ship with a seive. I take no pleasure in writing this but nothing changes if we all ignore the issues. The cumulative hours i have had to take in leave to try for an appointment makes private health care look like a cheaper option. Thius Modality practice is just a waste of time. It makes all the right noises but doesn't deliver.
Visited March 2023
Review titled Modality Mid Sussex
Replied on 27 March 2023
Dear G Easton I am sorry to see that you have struggled to contact the Practice via the telephone. We are currently experiencing increased demand on our telephone lines and our patient services team has been working very hard to answer calls under the additional pressure. I recognise that difficulties in accessing the Practice can be extremely frustrating for our patients and I apologise unreservedly for any upset or inconvenience. Kind regards Patient Experience Team
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Review titled Healthcare coach
Rated 1 star out of 5
by Lynne Caroline Brough - Posted on 06 March 2023
In about January this year when I had a blood pressure and asthma review, on the phone, I was offered coaching for a better life style...by text. I said OK. Today I got a link. I had to download an app. What a waste of time. What a load of rubbish. Instead of this absolute 2023 complete nonsense...spend the money on more people answering the phone!! Whenever I call fir a doctors apot never less than no. 14 in a queue. Crazy. Modality are focusing on technology and not the patient...customer....we pay, indirectly for this service...its called National Insurance.
Visited March 2023
Review titled Modality Mid Sussex
Replied on 10 March 2023
Dear Patient Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Crawley Down Health Centre declining even more
Rated 1 star out of 5
by Anonymous - Posted on 20 March 2023
As a consequence of it being near impossible to make an appointment to see a doctor I visited the MIU at Queen Victoria Hospital East Grinstead. Unfortunately I require samples to be taken and was instructed to see my GP to move things forward. I visited to make an appointment but they were unable to do so saying that I should phone at the end of the week when the next batch of appointments, from April 10th, would be released. Why would it have been so difficult to book one now for April 10th or 11th and so on? Surely they know when doctors are scheduled to work? I was there at a little before 3 in the afternoon, the waiting room was empty, clearly no patients were being seen. Modality made a big thing of how pooling administration would benefit patients; I wish! No doubt I will receive the standard AI response from the Patient Experience Officer
Visited March 2023
Review titled Modality Mid Sussex
Replied on 27 March 2023
Dear Patient I am sorry that when you contacted the surgery you could not be offered an appointment. We are currently experiencing increased demand on our services and only have a limited number of appointments available. Please be assured our clinicians are working to their full capacity and new appointments are available daily. Kind regards Patient Experience Team
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Review titled Can't Get an Appointment
Rated 1 star out of 5
by Anonymous - Posted on 07 March 2023
You cannot get an appointment here, even for urgent care issues. The response you get is to go to the Walk-In Centre at the hospital for minor problems. Modality has ruined the practise and it needs serious help. I am worried for anyone registered here as I don't trust their health conditions will be seen - I wonder how long it will be before someone with something serious gets missed from not being able to see a GP!
Visited March 2023
Review titled Modality Mid Sussex
Replied on 10 March 2023
Dear Patient Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled No call from doctor
Rated 1 star out of 5
by Anonymous - Posted on 17 January 2023
I finally after repeated attempts got through to the practice on the telephone after calling at 08:30 as they expect you to do. I was successful in securing an appointment to discuss my daughters blood tests from December. I have kept my self near my phone and sheet of notes all day and now at 18:40 I have decided that I’m not going to hear anything from a doctor today. Where has the polite communication gone to let you know they will not be calling? I now don’t know if I have to spend 40-50 minutes on the phone again tomorrow morning or will the doctor do the decent thing and put me on the list automatically for tomorrow? The whole system is so inefficient and only takes account of doctors time not the patients.
Visited January 2023
Review titled Modality Mid Sussex
Replied on 19 January 2023
Dear Patient Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Zero service
Rated 1 star out of 5
by Anonymous - Posted on 26 January 2023
Even before covid it was a 3 month wait to get an appointment (unless urgent) and now it is impossible. If you do get through (after a very long wait on the phone) , you are just told to go to A and E. I haven't been able to see a GP for over 3 years now. My experience with the staff has been great but that's where it ends, as a working GP surgery it is beyond useless.
Visited January 2023
Review titled Modality Mid Sussex
Replied on 02 February 2023
Dear Patient I am sorry that when you contacted the surgery you could not be offered an appointment. We are currently experiencing increased demand on our services and only have a limited number of appointments available. Please be assured our clinicians are working to their full capacity and new appointments are available daily. Kind regards Patient Experience Team
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Review titled Dangerous policies
Rated 1 star out of 5
by Anonymous - Posted on 16 March 2023
I struggle with health issues and pains, experienced the suicide of my husband, and my bucket became too full so i called GP with urgent request to see a GP….got a call back and a prescription for Cocodamol….as they would not prescribe the less harmful painkillers i was on. Way to motivate someone already under added stress to an addiction… I would get an appointment…it’s 2 months later and still waiting. I did mention i had dark thoughts. Not sure how this practice works.
Visited January 2023
Review titled Modality Mid Sussex
Replied on 24 March 2023
Dear Patient Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Cannot get through to a medical professional
Rated 1 star out of 5
by Anonymous - Posted on 01 February 2023
In previous years I had always had a good experience however since the pandemic you cannot get an appointment or get past the reception staff to actually speak to a medical professional. I was recently advised to go A&E for a UTI. I am currently pregnant and needed a prescription for antibiotics, something that does not need to burden A&E with, especially when the hospitals are so overstretched. You call as soon as they open and there are no appointments yet when I went in for a whooping cough vaccine the surgery was empty! I don’t understand how this place runs as everyone I speak to has the same experience.
Visited January 2023
Review titled Modality Mid Sussex
Replied on 02 February 2023
Dear Patient I am sorry that when you contacted the surgery you could not be offered an appointment. We are currently experiencing increased demand on our services and only have a limited number of appointments available. Please be assured our clinicians are working to their full capacity and new appointments are available daily. Kind regards Patient Experience Team
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Review titled poor service
Rated 1 star out of 5
by Anonymous - Posted on 17 January 2023
Having tried to get through on the phone multiple times only to keep hearing the message we are extremally busy, i decided to walk up to the surgery. Two people on reception, no patients in the waiting room. Other staff just standing around talking. The service from this practice is abysmal and I'm being polite. Not sure why staff cannot answer the phones instead of just siting there on reception with no one in the waiting room. This has be one of the worst doctors surgeries in the area. I feel like we are being forced into private medical care as no one seems to want to work anymore. I have been attending this surgery for over 30 years and since Covid, the service has dropped dramatically, it is a shadow of it's former self. If i had the money i would go private tomorrow
Visited January 2023
Review titled Modality Mid Sussex
Replied on 19 January 2023
Dear Patient I am sorry to see that you have struggled to contact the Practice via the telephone. We are currently experiencing increased demand on our telephone lines and our patient services team has been working very hard to answer calls under the additional pressure. I recognise that difficulties in accessing the Practice can be extremely frustrating for our patients and I apologise unreservedly for any upset or inconvenience. Kind regards Patient Experience Team
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Review titled Dreadful
Rated 1 star out of 5
by Anonymous - Posted on 10 December 2022
Crawley Down Health Centre was a pretty decent practice until taken over by Modality. Impossible to get an appointment by phone so visited the surgery. No appointments available this year, not yet making appointments in January. Before Modality Partnership it was possible to book online, now the Health Centre website has disappeared to be replaced by a difficult to use Modality Partnership site. Still, as the stated aim in Modality is to use less qualified medical staff and aim at 80% non face to face appointments is it any wonder? Absolutely awful, the National Health Service heirarchy that approved this merger should hang their heads in shame. The only way to get same day treatise to go to Accident and Emergency.
Visited December 2022
Review titled Modality Mid Sussex
Replied on 16 December 2022
Dear Patient I am sorry that when you contacted the surgery you could not be offered an appointment. We are currently experiencing increased demand on our services and only have a limited number of appointments available. Please be assured our clinicians are working to their full capacity and new appointments are available daily. Kind regards Patient Experience Team