Modality Partnership (Awc)
Heathcliffe Mews, Haworth, Keighley, BD22 8DHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled What has happened to prescription
Rated 2 stars out of 5
by Sharon Goodband - Posted on 28 February 2023
I've had my cholphenmine tablets every month and now your giving me them every two months and they are not lasting me. Its no good trying to phone you up as you just can't get through but these tablets are very important to me as they stop me coming out in a rash but I'm really struggling now as I am not getting enough to last me. The doctor sorted all this out for me and now I'm getting my rash back. I'm not happy with the service I am getting from you and want this matter looked into a specially as the months get closer to to warm weather as this is when I'm at my worst. It needs to be sorted out now.
Visited January 2023
Review titled Modality Partnership (Awc)
Replied on 06 March 2023
Dear Sharon Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Nightmare
Rated 1 star out of 5
by Anonymous - Posted on 27 January 2023
Been receiving texts to come in and use the BP machine in waiting area, including everyone else I know, but I'll before Xmas and used it and was high but GP took it and said it was normal and machine was unreliable. So why are they using it to medicate people???
Visited January 2023
Review titled Modality Partnership (Awc)
Replied on 16 February 2023
Dear Patient, We are sorry to hear about your recent experience. Please contact the Practice so this can be discussed further Kind Regards
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Review titled Rubbish system for contacting the surgery
Rated 2 stars out of 5
by Max - Posted on 02 December 2022
Received text message inviting my wife for Shingles vaccination. Clicked on the link - no appointments available. Message says to contact gp Hub Modality awc and can they book the appointment but there appears to be no way of doing this on that site. It seems to be non operational. This whole system of doing things by mobile phone or online is difficult, often confusing and very frustrating. God knows how older folk manage or people who have no or poor mobile phone reception. What if a pensioner has no smart phone or computer? How are they supposed to manage? What ever happened to paper and ink or the good old fashioned landline? The staff are no doubt trying their best but the system for contacting the surgery is hopeless. Waited recently for almost 3 hours to speak to gp and was then cut off at number one in the queue. Why can't one leave a phone number for the surgery to call back? Waiting for this long is a problem when using battery powered phones and is quite stressful and boring. It also makes one really reluctant to contact the surgery in future for anything in general.
Visited December 2022
Review titled Modality Partnership (Awc)
Replied on 16 December 2022
Dear Max I am sorry to see that you have struggled to contact the Practice via the telephone. We are currently experiencing increased demand on our telephone lines and our patient services team has been working very hard to answer calls under the additional pressure. I recognise that difficulties in accessing the Practice can be extremely frustrating for our patients and I apologise unreservedly for any upset or inconvenience. If you would like me to look into this further, please can you contact me via our online website form? The link to the form is below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Who will be responsible if I have a seizure!!
Rated 1 star out of 5
by Anonymous - Posted on 17 November 2022
Been trying to order my prescription for over a week. Online system won't let me and I cannot get through on the phone. Its absolutely disgusting. How much longer are these people going to be allowed to hide behind covid. Kilmany your a disgrace
Visited November 2022
Review titled Modality Partnership (Awc)
Replied on 22 December 2022
Dear Patient Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Terrible telephone service
Rated 1 star out of 5
by Anonymous - Posted on 15 November 2022
It is virtually impossible to get through on the phone if it is not an urgent appointment you either get told to ring back or after a message they hang up.I got a letter asking me to book an asthma review no other way but to ring up what is the point of that ? This system was set in place during Covid which was fair enough now everywhere else is back to normal why not GPS?
Visited November 2022
Review titled Modality Partnership (Awc)
Replied on 18 November 2022
Dear Patient I am sorry to see that you have struggled to contact the Practice via the telephone. We are currently experiencing increased demand on our telephone lines and our patient services team has been working very hard to answer calls under the additional pressure. I recognise that difficulties in accessing the Practice can be extremely frustrating for our patients and I apologise unreservedly for any upset or inconvenience. Kind regards Patient Experience Team
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Review titled Abominable service
Rated 1 star out of 5
by Anonymous - Posted on 02 December 2022
Tried continuously for 4 days to book appointment to see nurse after having skin cancer BCC removed In theatre. “Please try again later….” Then get disconnected. This went on for 4 days of me trying. Woke up this morning and now the wound is swollen and infected as yellow fluid leaking. Still unable to get connected. Then got connected “ over 30 people in queue, was still on hold for 47 mins, and still over 30 people in queue!!!! What do they expect patients to do? Why do they not see patients at the practice, but yet they are quite happy to see them at night when they are working out of hours for ridiculous pay. Kilmeny really needs urgent attention. Now I am waiting for 111 to contact me back.
Visited November 2022
Review titled Modality Partnership (Awc)
Replied on 16 December 2022
Dear Patient I am sorry to see that you have struggled to contact the Practice via the telephone. We are currently experiencing increased demand on our telephone lines and our patient services team has been working very hard to answer calls under the additional pressure. I recognise that difficulties in accessing the Practice can be extremely frustrating for our patients and I apologise unreservedly for any upset or inconvenience. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Team