Modality Partnership (Awc)
Heathcliffe Mews, Haworth, Keighley, BD22 8DHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unknown
Rated 3 stars out of 5
by Anonymous - Posted on 30 May 2023
I went to the surgery and changed my details. Great. Got on the kilminy site. OK. Logged in. OK. All I need to do is see someone so I can get repeat prescription service back up. Nope. Don't go out and make a service that confuses. I am now under the West Yorkshire AAA screening and right now but all OK I'm under them. But to book a review of prescriptions it's actually a joke. And no I will not wait on a phone for 2 hours and get told there are no more positions left
Visited May 2023
Review titled Modality Partnership (Awc)
Replied on 02 June 2023
Dear Patient We pride ourselves on listening to our patient’s concerns and making positive change where we identify this needs to happen. I would be grateful if you could contact us so as we can investigate why you have had a negative experience with us. You can contact us via the feedback form on our website. Please find the link below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled You're just another number, awful practice
Rated 1 star out of 5
by Anonymous - Posted on 30 May 2023
They have zero intent to help, pushing everyone to a website is absolutely pathetic, you use it and they ignore you for a week when your medication runs out in 4 days... They tell you to give them a few days and still ignore. They should be fined heavily for what they're doing to people, Modality ruined the GPs in Keighley.
Visited May 2023
Review titled Modality Partnership (Awc)
Replied on 02 June 2023
Dear Patient We pride ourselves on listening to our patient’s concerns and making positive change where we identify this needs to happen. I would be grateful if you could contact us so as we can investigate why you have had a negative experience with us. You can contact us via the feedback form on our website. Please find the link below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Impossible to get an appointment
Rated 2 stars out of 5
by Anonymous - Posted on 03 April 2023
I am appalled at the inability to be able to see a doctor when you have a medical condition that requires advice or maybe even treatment. I rang at 8am to be met with a message asking me to ring after 11am when it is quieter which I did. Only to be met with a call back option which I took. Over two hours later I received a call only to be told there were no emergency or pre bookable appointments left as it was too late in the day (Not when I rang at 8am it wasn't). I was then advised to do the same the next day! Really? To be told the same thing? All of this is bad enough but to be having to do this while working full time as a teacher is impossible. I cannot just leave the classroom to take a call from the doctors! Therefore, I have had to wait until the students are on holiday to stand any chance of getting sorted out. Let's hope the 'new service',which is just the same as the old service (that worked) later this month when you can call in to make an appointment will make things easier for those who genuinely need to see a doctor.
Visited April 2023
Review titled Modality Partnership (Awc)
Replied on 02 June 2023
Dear Patient We pride ourselves on listening to our patient’s concerns and making positive change where we identify this needs to happen. I would be grateful if you could contact us so as we can investigate why you have had a negative experience with us. You can contact us via the feedback form on our website. Please find the link below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Impossible to contact
Rated 1 star out of 5
by Elizabeth Elcock - Posted on 07 March 2023
I have several repeat prescriptions which I order online. Just like last year, I tried to order and the system wouldn’t process my request as I need a medication review. Can I get through to the surgery? No. Can I submit a triage request online? No. Does the surgery call back, as promised, when you get nearer the front of the queue? No (called at 11am, as requested, but never got a call back). Just how am I expected to get my medication?
Visited March 2023
Review titled Modality Partnership (Awc)
Replied on 10 March 2023
Dear Patient Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Booking appointments
Rated 3 stars out of 5
by Anonymous - Posted on 09 March 2023
I need something clearing up. I know it’s hard to get an appointment at the moment but can you please tell me which is the correct procedure after escorting my mum to her appointment yesterday I needed to book an appointment for a blood test the doctor said I coukd book a pre bookable one with the receptionist on my way out in surgery however she said I couldn’t which is the correct procedure as it’s very hard to get through by phone. Thank you
Visited March 2023
Review titled Modality Partnership (Awc)
Replied on 10 March 2023
Dear Patient Thank you for taking the time to leave a review. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Total Shambles
Rated 1 star out of 5
by Anonymous - Posted on 17 February 2023
I was on hold for 3 hours, 2 minutes on the telephone yesterday. After this time, I heard a recorded message and was then cut off with no other option. Would I waste 3 hours of my time on the telephone if I didn’t think it was necessary I spoke to a doctor?? The system is an absolute shambles and while this carries on, A&E will be full of people with so called ‘non urgent’ problems - it’s the only way to be seen. Nobody can say that the current situation is acceptable!
Visited February 2023
Review titled Modality Partnership (Awc)
Replied on 28 February 2023
Dear Patient Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Disgraceful
Rated 1 star out of 5
by Anonymous - Posted on 21 February 2023
This surgery is a joke. There are very few docs that are capable. They don’t care about patients! The phone system doesn’t work. They tell you to hang up and use patient triage, that doesn’t work! They say you can press 1 to retain in queue and get a call back. That doesn’t happen.
Visited February 2023
Review titled Modality Partnership (Awc)
Replied on 28 February 2023
Dear Patient Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Returning call for medication review, impossible
Rated 1 star out of 5
by Alison Burnett - Posted on 24 February 2023
I received a call last month for a medication review and had a voice mail left as I was unable to take the call due to being at the hospital. I was asked to call to book a review before anymore meds could be issued! We are now near the end of February and I have rung virtually everyday to book a review, but I'm either told to ring back next day as emergency calls only being taken due to high volume of calls. I called at the surgery last week as I have run out of stroke medication, only to be told I had to ring up!!!! This has become a joke and patient's are going to end up dying because they can't get hold of meds they need. Modality is the worst ever and only reason call volume has gone up, is because they are taking calls for all the surgery's, maybe try only taking kilmeny calls. I can't keep trying to get through and have a drs surgery waste my time, they should be ashamed of themselves as medical centre treating patients this way!!
Visited February 2023
Review titled Modality Partnership (Awc)
Replied on 28 February 2023
Dear Alison Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Tried to cancel an appointment
Rated 3 stars out of 5
by Carmel Allington - Posted on 27 January 2023
Hi, I started to ring at 9am, originally pressed 1 for call back, at 11am no call back, didn’t move from position 16. I needed to cancel my physio appointment at 1120, as I to work at a GP surgery and had to leave early for work.
Visited January 2023
Review titled Modality Partnership (Awc)
Replied on 16 February 2023
Dear Carmel, I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled So sad to see the decline
Rated 1 star out of 5
by Anonymous - Posted on 27 January 2023
Sent in my results as they requested…a week later they haven't responded. Sent in an E-consult…again no response. Tried to ring, the phone is simply never answered. Tried for several days now. It’s nothing to do with capacity or increased callers. Today I started at number 29 and well over an hour later I moved 4 places. It’s simply not true to suggest that phone calls take 15 minutes. For whatever reason, the phones are not being answered. I’m now at position 23 after 90 minutes. To deny this problem, or blame increased numbers, is simply making excuses. It’s completely unacceptable and sadly there is no answer or solution to a practice that you cannot contact.
Visited January 2023
Review titled Modality Partnership (Awc)
Replied on 16 February 2023
Dear Patient I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team