Modality Partnership (Awc)
Heathcliffe Mews, Haworth, Keighley, BD22 8DHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Frustrating online access!
Rated 3 stars out of 5
by Anonymous - Posted on 23 June 2023
I have been with this GP practice for over 30 years and until the introduction of the newer version of the online service, have been very happy with the health care provided...including today's, thank you. However the online access is very off putting and has no logical /obvious pathway to follow when querying prescriptions, regular medications, whether they are repeat ones or not. Maybe it's just teething problems but as family members have had similar issues in recent weeks I do think an tech person needs to look at the it with patient queries in mind and make it clearer. Finally, the receptionists have all been very pleasant and helpful but waiting to get through can take over an hour nowadays....probably as the receptioni are filling in the online access for others who are having difficulties for themselves; first hand experience here!. Plus booking appointments ahead is well nigh impossible on line. I've reverted to calling in the surgery thus joining the queue snaking out the door, as more folks seem to be doing!? From conversations with patients from other Modality surgeries I get the impression that these are similar concerns and dissatisfaction with the provider across Keighley...something that needs addressing...
Visited June 2023
Review titled Modality Partnership (Awc)
Replied on 03 July 2023
Dear Patient Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Very poor
Rated 1 star out of 5
by Kevin Robinson - Posted on 11 May 2023
every time i try to contact this practice i am left on hold for up to 2 hours can't even get a sick note via patient access i am on the phone and again coming up to 2 hours hold i need the sick note for my benefits disgusting service is not the word
Visited May 2023
Review titled Modality Partnership (Awc)
Replied on 02 June 2023
Dear Kevin I am sorry to see that you have struggled to contact the Practice via the telephone. We are currently experiencing increased demand on our telephone lines and our care navigation team has been working very hard to answer calls under the additional pressure. I recognise that difficulties in accessing the Practice can be extremely frustrating for our patients and I apologise unreservedly for any upset or inconvenience. Kind regards Patient Experience Team
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Review titled Requests
Rated 2 stars out of 5
by Rachel Pickering - Posted on 19 June 2023
I have been trying to get copies of my patient summery and clinic letters, reports and test results requested 2/5, 18/5,26/5,& 6/6 I have had no contact with anyone. I'm very unhappy with the service.
Visited May 2023
Review titled Modality Partnership (Awc)
Replied on 28 July 2023
Dear Rachel Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Unknown
Rated 3 stars out of 5
by Anonymous - Posted on 30 May 2023
I went to the surgery and changed my details. Great. Got on the kilminy site. OK. Logged in. OK. All I need to do is see someone so I can get repeat prescription service back up. Nope. Don't go out and make a service that confuses. I am now under the West Yorkshire AAA screening and right now but all OK I'm under them. But to book a review of prescriptions it's actually a joke. And no I will not wait on a phone for 2 hours and get told there are no more positions left
Visited May 2023
Review titled Modality Partnership (Awc)
Replied on 02 June 2023
Dear Patient We pride ourselves on listening to our patient’s concerns and making positive change where we identify this needs to happen. I would be grateful if you could contact us so as we can investigate why you have had a negative experience with us. You can contact us via the feedback form on our website. Please find the link below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled You're just another number, awful practice
Rated 1 star out of 5
by Anonymous - Posted on 30 May 2023
They have zero intent to help, pushing everyone to a website is absolutely pathetic, you use it and they ignore you for a week when your medication runs out in 4 days... They tell you to give them a few days and still ignore. They should be fined heavily for what they're doing to people, Modality ruined the GPs in Keighley.
Visited May 2023
Review titled Modality Partnership (Awc)
Replied on 02 June 2023
Dear Patient We pride ourselves on listening to our patient’s concerns and making positive change where we identify this needs to happen. I would be grateful if you could contact us so as we can investigate why you have had a negative experience with us. You can contact us via the feedback form on our website. Please find the link below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Impossible to get an appointment
Rated 2 stars out of 5
by Anonymous - Posted on 03 April 2023
I am appalled at the inability to be able to see a doctor when you have a medical condition that requires advice or maybe even treatment. I rang at 8am to be met with a message asking me to ring after 11am when it is quieter which I did. Only to be met with a call back option which I took. Over two hours later I received a call only to be told there were no emergency or pre bookable appointments left as it was too late in the day (Not when I rang at 8am it wasn't). I was then advised to do the same the next day! Really? To be told the same thing? All of this is bad enough but to be having to do this while working full time as a teacher is impossible. I cannot just leave the classroom to take a call from the doctors! Therefore, I have had to wait until the students are on holiday to stand any chance of getting sorted out. Let's hope the 'new service',which is just the same as the old service (that worked) later this month when you can call in to make an appointment will make things easier for those who genuinely need to see a doctor.
Visited April 2023
Review titled Modality Partnership (Awc)
Replied on 02 June 2023
Dear Patient We pride ourselves on listening to our patient’s concerns and making positive change where we identify this needs to happen. I would be grateful if you could contact us so as we can investigate why you have had a negative experience with us. You can contact us via the feedback form on our website. Please find the link below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Impossible to contact
Rated 1 star out of 5
by Elizabeth Elcock - Posted on 07 March 2023
I have several repeat prescriptions which I order online. Just like last year, I tried to order and the system wouldn’t process my request as I need a medication review. Can I get through to the surgery? No. Can I submit a triage request online? No. Does the surgery call back, as promised, when you get nearer the front of the queue? No (called at 11am, as requested, but never got a call back). Just how am I expected to get my medication?
Visited March 2023
Review titled Modality Partnership (Awc)
Replied on 10 March 2023
Dear Patient Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Booking appointments
Rated 3 stars out of 5
by Anonymous - Posted on 09 March 2023
I need something clearing up. I know it’s hard to get an appointment at the moment but can you please tell me which is the correct procedure after escorting my mum to her appointment yesterday I needed to book an appointment for a blood test the doctor said I coukd book a pre bookable one with the receptionist on my way out in surgery however she said I couldn’t which is the correct procedure as it’s very hard to get through by phone. Thank you
Visited March 2023
Review titled Modality Partnership (Awc)
Replied on 10 March 2023
Dear Patient Thank you for taking the time to leave a review. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Total Shambles
Rated 1 star out of 5
by Anonymous - Posted on 17 February 2023
I was on hold for 3 hours, 2 minutes on the telephone yesterday. After this time, I heard a recorded message and was then cut off with no other option. Would I waste 3 hours of my time on the telephone if I didn’t think it was necessary I spoke to a doctor?? The system is an absolute shambles and while this carries on, A&E will be full of people with so called ‘non urgent’ problems - it’s the only way to be seen. Nobody can say that the current situation is acceptable!
Visited February 2023
Review titled Modality Partnership (Awc)
Replied on 28 February 2023
Dear Patient Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Disgraceful
Rated 1 star out of 5
by Anonymous - Posted on 21 February 2023
This surgery is a joke. There are very few docs that are capable. They don’t care about patients! The phone system doesn’t work. They tell you to hang up and use patient triage, that doesn’t work! They say you can press 1 to retain in queue and get a call back. That doesn’t happen.
Visited February 2023
Review titled Modality Partnership (Awc)
Replied on 28 February 2023
Dear Patient Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer