Modality Partnership (Awc)
Heathcliffe Mews, Haworth, Keighley, BD22 8DHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Returning call for medication review, impossible
Rated 1 star out of 5
by Alison Burnett - Posted on 24 February 2023
I received a call last month for a medication review and had a voice mail left as I was unable to take the call due to being at the hospital. I was asked to call to book a review before anymore meds could be issued! We are now near the end of February and I have rung virtually everyday to book a review, but I'm either told to ring back next day as emergency calls only being taken due to high volume of calls. I called at the surgery last week as I have run out of stroke medication, only to be told I had to ring up!!!! This has become a joke and patient's are going to end up dying because they can't get hold of meds they need. Modality is the worst ever and only reason call volume has gone up, is because they are taking calls for all the surgery's, maybe try only taking kilmeny calls. I can't keep trying to get through and have a drs surgery waste my time, they should be ashamed of themselves as medical centre treating patients this way!!
Visited February 2023
Review titled Modality Partnership (Awc)
Replied on 28 February 2023
Dear Alison Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Tried to cancel an appointment
Rated 3 stars out of 5
by Carmel Allington - Posted on 27 January 2023
Hi, I started to ring at 9am, originally pressed 1 for call back, at 11am no call back, didn’t move from position 16. I needed to cancel my physio appointment at 1120, as I to work at a GP surgery and had to leave early for work.
Visited January 2023
Review titled Modality Partnership (Awc)
Replied on 16 February 2023
Dear Carmel, I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled So sad to see the decline
Rated 1 star out of 5
by Anonymous - Posted on 27 January 2023
Sent in my results as they requested…a week later they haven't responded. Sent in an E-consult…again no response. Tried to ring, the phone is simply never answered. Tried for several days now. It’s nothing to do with capacity or increased callers. Today I started at number 29 and well over an hour later I moved 4 places. It’s simply not true to suggest that phone calls take 15 minutes. For whatever reason, the phones are not being answered. I’m now at position 23 after 90 minutes. To deny this problem, or blame increased numbers, is simply making excuses. It’s completely unacceptable and sadly there is no answer or solution to a practice that you cannot contact.
Visited January 2023
Review titled Modality Partnership (Awc)
Replied on 16 February 2023
Dear Patient I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled What has happened to prescription
Rated 2 stars out of 5
by Sharon Goodband - Posted on 28 February 2023
I've had my cholphenmine tablets every month and now your giving me them every two months and they are not lasting me. Its no good trying to phone you up as you just can't get through but these tablets are very important to me as they stop me coming out in a rash but I'm really struggling now as I am not getting enough to last me. The doctor sorted all this out for me and now I'm getting my rash back. I'm not happy with the service I am getting from you and want this matter looked into a specially as the months get closer to to warm weather as this is when I'm at my worst. It needs to be sorted out now.
Visited January 2023
Review titled Modality Partnership (Awc)
Replied on 06 March 2023
Dear Sharon Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Nightmare
Rated 1 star out of 5
by Anonymous - Posted on 27 January 2023
Been receiving texts to come in and use the BP machine in waiting area, including everyone else I know, but I'll before Xmas and used it and was high but GP took it and said it was normal and machine was unreliable. So why are they using it to medicate people???
Visited January 2023
Review titled Modality Partnership (Awc)
Replied on 16 February 2023
Dear Patient, We are sorry to hear about your recent experience. Please contact the Practice so this can be discussed further Kind Regards
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Review titled Rubbish system for contacting the surgery
Rated 2 stars out of 5
by Max - Posted on 02 December 2022
Received text message inviting my wife for Shingles vaccination. Clicked on the link - no appointments available. Message says to contact gp Hub Modality awc and can they book the appointment but there appears to be no way of doing this on that site. It seems to be non operational. This whole system of doing things by mobile phone or online is difficult, often confusing and very frustrating. God knows how older folk manage or people who have no or poor mobile phone reception. What if a pensioner has no smart phone or computer? How are they supposed to manage? What ever happened to paper and ink or the good old fashioned landline? The staff are no doubt trying their best but the system for contacting the surgery is hopeless. Waited recently for almost 3 hours to speak to gp and was then cut off at number one in the queue. Why can't one leave a phone number for the surgery to call back? Waiting for this long is a problem when using battery powered phones and is quite stressful and boring. It also makes one really reluctant to contact the surgery in future for anything in general.
Visited December 2022
Review titled Modality Partnership (Awc)
Replied on 16 December 2022
Dear Max I am sorry to see that you have struggled to contact the Practice via the telephone. We are currently experiencing increased demand on our telephone lines and our patient services team has been working very hard to answer calls under the additional pressure. I recognise that difficulties in accessing the Practice can be extremely frustrating for our patients and I apologise unreservedly for any upset or inconvenience. If you would like me to look into this further, please can you contact me via our online website form? The link to the form is below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team