Montague Medical Practice
Fifth Avenue, Goole, North Humberside, DN14 6JDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Physio No Fun
Rated 3 stars out of 5
by Anonymous - Posted on 01 June 2024
Had a short app with the physio, after a couple of movement that left me in a lot of pain more than i had before i went for the appointment and i was in pain. Despite saying i have for the past 15 years been seeing the orthopedic department on and off, the physio dismissed the treatment of the ortho and decided he knew better. Printed off a couple of exercises from the internet, I was not taken through them and sent me a self-referral to the hospital physio which is not straightforward as i found out when i tried to ring and book. Don’t know if i have been referred, didn’t say i needed to be seen by him again so felt the appointment left me disappointed, in pain which i am still in the next day. Wouldn’t recommend the physio but would recommend the gp’s and nurses.
Visited May 2024
Review titled Montague Medical Practice
Replied on 12 June 2024
Dear Patient. Thank you for taking the time to provide your feedback. I am sorry you had a poor experience with your physio appointment. Please contact me at the surgery if you would like to discuss this further. Thank you, Amanda, Practice Manager
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 31 May 2024
I saw the nurse practitioner dawn. She was lovely. Very helpful and explained everything to me . I have seen her in numerous occasions and has always provided great care
Visited May 2024
Review titled Montague Medical Practice
Replied on 12 June 2024
Dear Patient. Thank you for taking the time to provide your feedback regarding your positive experience with our Nurse Practitioner. I will feed this back to the practice staff. Kind regards, Amanda, Practice Manager
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Review titled Difficult experience
Rated 3 stars out of 5
by Peter - Posted on 10 May 2024
I have suffered with severe pain for many years. I have been treated at Sheffield Hallam hospital pain management department for several years. I tried to make an appointment with them but was directed to my GP as I had been discharged by SHH. I was direct to have an appointment with the GP physio. It was my first meeting with him. I have no idea of his name as it was mumbled as we walked to his consulting room. I was asked why I was there although I had had a long talk with the receptionist when I made the appointment. I tried to explain my complex pain issues but was directed to only discuss why I had made that appointment. I did explain why I wanted to be referred. The physio then spent several minutes trying to find the latest letter from SHH. I gave him the date and eventually he found the letter. But said it was from a psychiatric department. I had to point out they were working for the pain management department. I was asked to show my bruised leg and buttocks so he knew what I was talking about. Then on the couch he proded me in various area and I had to tell him when it hurt. I was then given instructions that I should have gone to the hospital when I fell. As the doctor could do nothing. I explained I had spoken to my consulting orthopaedic consultant, who had advised that I should go to see my doctor. Eventually a decision was made to refer me to the local pain service. I was unhappy with that decision as it is provided by a third party which has a truck in a car park and uses locum doctors. Which is why I went to SHH in the first place. I was dismissed like a naughty school boy, so I left expecting a referral to a service I didn't trust. Later that day I had a phone call to say exactly that. But then he said they would on this occasion refer me back to SHH. This was not an empathic consultation which I have alway had before. I felt unable to discuss the issues properly nor did I feel that I had given an honest and open expression of my condition and need. I am also being seen by an orthopaedic consultant for a foot issue and the local mental health professionals as I am suffering a severe case of anxiety and depression. Non of which was considered during my consultation.
Visited May 2024
Review titled Montague Medical Practice
Replied on 13 May 2024
Dear Peter. Thank you for taking the time to provide feedback about your recent experience at the surgery. I am sorry felt you were unable to discuss your issues properly with the clinician and were not able to express your wishes during the consultation. I would like to offer reassurance that I will speak with the members of the clinical team with the aim of improving a patients experience with the surgery. If you would like to discuss any aspect of your review please contact me at the surgery. Thank you, Amanda, Practice Manager
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Review titled Simple
Rated 4 stars out of 5
by Zuzanna Landowska - Posted on 14 May 2024
The doctor was very straightforward, so was the diagnosis and the doctor was also very open to what I had to say about my symptoms
Visited May 2024
Review titled Montague Medical Practice
Replied on 24 May 2024
Dear Zuzanna. Thank you for taking the time to provide your feedback. I am pleased you were satisfied with the outcome of your appointment today. Your feedback is greatly appreciated. Thanks, Amanda, Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Arlene - Posted on 18 May 2024
From the reception to the doctor and nurses they were all very accommodating, friendly and helpful. It was very easy to booked for an appointment.
Visited May 2024
Review titled Montague Medical Practice
Replied on 24 May 2024
Dear Arlene. Thank you for taking the time to provide your feedback. I am pleased to receive such positive comments about the surgery and our staff. I will make sure your comments are fed back to the practice team. Thanks, Amanda, Practice Manager
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Review titled Good Practice
Rated 5 stars out of 5
by Anonymous - Posted on 16 May 2024
Appointment was on time. Nurse/ practitioner was very kind and informative which put me at ease. She also made another appointment for my second vaccination.
Visited May 2024
Review titled Montague Medical Practice
Replied on 24 May 2024
Dear Patient. Thank you for taking the time to provide your feedback. I am pleased you were satisfied with the outcome of your appointment. Your feedback is greatly appreciated. Thanks, Amanda, Practice Manager
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Review titled Good experience
Rated 4 stars out of 5
by David - Posted on 14 May 2024
Well conducted appointment, action taken quickly, contacted by hospital the following day with appointment
Visited May 2024
Review titled Montague Medical Practice
Replied on 24 May 2024
Dear David. Thank you for taking the time to provide your feedback. I am pleased you were satisfied with the outcome of your appointment. Your feedback is greatly appreciated. Thanks, Amanda, Practice Manager
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Review titled Good practice
Rated 4 stars out of 5
by Ann Phillips - Posted on 04 May 2024
My last visit was good,receptionist very helpful and doctor explained everything to me and made me feel at ease.
Visited May 2024
Review titled Montague Medical Practice
Replied on 24 May 2024
Dear Ann. Thank you for taking the time to provide your feedback. I am pleased you were satisfied with the outcome of your appointment. Your feedback is greatly appreciated. Thanks, Amanda, Practice Manager
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Review titled Great service
Rated 5 stars out of 5
by Garry Barker - Posted on 25 May 2024
Helpful and polite, got a quick appointment which was very good , Doctor was very professional and polite , all in all a good experience
Visited May 2024
Review titled Montague Medical Practice
Replied on 12 June 2024
Dear Mr Barker. Thank you for taking the time to provide your feedback. I am pleased you had a positive experience with your appointment. I will feed this back to the practice staff. Kind regards, Amanda, Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Adele - Posted on 29 May 2024
I needed to speak to a Dr as I needed advice. I rang and got an a phone call the same day. The Dr was very nice and asked me to pop in for him to check me over. He was very thorough and made me feel like I wasn't wasting his time.
Visited May 2024
Review titled Montague Medical Practice
Replied on 12 June 2024
Dear Adele. Thank you for taking the time to provide your feedback. I am pleased you had a positive experience with your appointment. I will feed this back to the practice staff. Kind regards, Amanda, Practice Manager