Montague Medical Practice
Fifth Avenue, Goole, North Humberside, DN14 6JDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Not very good service
Rated 2 stars out of 5
by Peter stansfield - Posted on 02 December 2023
Cannot make an appointment at anytime, its ring at 8 o'clock and take a chance, when I've had an appointment it's not been a doctor
Visited December 2023
Review titled Montague Medical Practice
Replied on 05 December 2023
Dear Mr Stansfield. Thank you for taking the time to provide feedback about your recent experience at Montague Medical Practice. I am very sorry you have not been able to obtain an appointment with a Doctor at the surgery. Our telephone lines open at 8.00am and our lines are very busy at 8.00am, however, we do have a range of appointments available throughout the week and you are able to pre-book an appointment in advance if your condition is not urgent for the same day. If you would like to discuss this further, please do not hesitate to contact me at the surgery. Once again, thank you for providing your feedback to enable us to understand any issues patients may be having. Amanda Robinson, Practice Manager.
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Review titled My daughter had her 8 week review
Rated 4 stars out of 5
by Laura Allerton - Posted on 20 December 2023
Doctor was knowledgeable and helpful and was very professional and so was the nurse my partner took my daughter and told me how great they was with my nine week daughter
Visited December 2023
Review titled Montague Medical Practice
Replied on 04 January 2024
Thank you for taking the time to leave a review. I am very pleased you had a positive encounter with the practice team. I will make sure your comments are passed onto the full team. Thank you, Amanda, Practice Manager
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Review titled Good experience.
Rated 5 stars out of 5
by Anonymous - Posted on 29 November 2023
Not a long gap between making and attending appointment. When attending seen in good time. All staff, both reception and medical, very friendly and professional.
Visited November 2023
Review titled Montague Medical Practice
Replied on 05 December 2023
Thank you for taking the time to provide feedback about your experience at the practice. It is always nice to be able to provide some positive feedback to the staff.
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Review titled Exceptional Service, Exceptional Staff
Rated 5 stars out of 5
by Ashlea - Posted on 17 November 2023
The reception team are like nothing I have experienced with previous GP practices. Efficient, friendly, and genuinely kind people! A number of times I have asked to merge appointments being a shift worker myself, never too much trouble for them. And always get me in the next day/morning!! And answer the phone at any time of day, not long waiting times. The drs and nurses are also brilliant, caring, kind and nothing is too much for them. You don't feel ignored or silly for speaking to them. They also want to help, putting patients first. I have to mention the nurse who did my 1st smear this month. All I can disclose is that i took longer to take my jeans off ha! than to do the smear I was genuinely so impressed! She was so kind and also chatty, friendly and informative of the whole procedure. Such a genuinely lovely kind lady!
Visited November 2023
Review titled Montague Medical Practice
Replied on 05 December 2023
Dear Ashlea - thank you for taking the time to provide feedback about your recent experience at Montague Medical Practice. We try very hard to meet the needs of our patients and our team will often go above and beyond to help someone - I am pleased you have had such a positive service and I will pass your feedback onto all the staff. Thank you, Amanda Robinson, Practice Manager
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Review titled Compassionate
Rated 5 stars out of 5
by Jacky Crawford - Posted on 25 November 2023
Reception staff are attentive and caring. The GP was compassionate, thorough and included me in the decision making.
Visited November 2023
Review titled Montague Medical Practice
Replied on 05 December 2023
Dear Jacky - thank you for taking the time to provide feedback about your recent experience at Montague Medical Practice. We are very proud of our staff and I will make sure they are all aware of your positive feedback. Thank you, Amanda Robinson, Practice Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by Polly - Posted on 14 June 2024
Staff very polite. The medical staff listen and I find it very reassuring I had an appointment with the doctor and inbthe afternoon an appointment with the nurse. And I have no complaints with the service I received
Visited June 2023
Review titled Montague Medical Practice
Replied on 14 June 2024
Dear Polly. Thank you for taking the time to provide positive feedback about your recent experience with the practice. I will feed this back to the practice staff. Kind regards, Michelle, Assistant Practice Manager
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Review titled Social prescriber
Rated 2 stars out of 5
by Anonymous - Posted on 16 May 2023
I was given a telephone number by the practice to get in touch with their social prescriber. Over the space of 3 weeks I attempted to contact this person 20 times but the phone just rang out before eventually going to voicemail. I left 2 very polite voicemail messages asking for support and gave my mobile and an alternative landline number. That was over two weeks ago and this person hasn’t had the decency to respond. Personally I don’t think being directed towards the social prescriber was the right course of action for my depression but I followed the professional advice and ended up being ignored. Totally unprofessional.
Visited April 2023
Review titled Montague Medical Practice
Replied on 05 December 2023
Thank you for taking time to provide feedback about your recent experience with the social prescriber service. We are sorry you have not received a positive outcome. If you have any further concerns or would like to discuss this further please contact the Practice Manager at the Surgery. Thank you
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Review titled Amazing Physio Experience
Rated 5 stars out of 5
by Anonymous - Posted on 20 October 2022
I have been suffering back pain for many years and at my previous practice was just given pills and sent away, moved to this practice and was offered a face to face apt by the reception team after giving a brief indication of my issues, which was brilliant. I could attend after work as they do extended hours or even a Saturday. The assessment and explanation of what was happening was brilliant, no pills offered just pure therapy and instant relief of my pain I was over the moon. He was polite and kept me well informed, made me a follow up apt that suited. Outstanding service from montague staff thank you 😊
Visited October 2022
Review titled Montague Medical Practice
Replied on 05 December 2023
Thank you very much for taking time to post your feedback. It is always good to hear positive feedback about patient experience. I will pass your comments to the staff. Thank you