Myrtle Group Practice
270 Telegraph Road, Heswall, Wirral, Merseyside, CH60 7RNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Professional, polite and friendly reception
Rated 4 stars out of 5
by Debra Bevan - Posted on 04 February 2025
The lady on reception was extremely helpful with a recent request. She was patient, friendly and professional.
Visited February 2025
Myrtle Group Practice has not yet replied.
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Review titled Appalling service
Rated 1 star out of 5
by Anonymous - Posted on 31 January 2025
I attempted to make an appointment from 8.00am on Thursday morning and it was not until Friday mid morning that I was finally able to speak to a human being and make said appointment.. To have 8 people ‘queuing’ to speak to a receptionist is beyond a joke. Why not invest in extra phone lines as other GP practices do?
Visited January 2025
Myrtle Group Practice has not yet replied.
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Review titled Speedy Appointment
Rated 4 stars out of 5
by Leonard Smith - Posted on 29 January 2025
Contacted Heswall and Pensby Group Practice by patches this morning at about 07.15. Received a phone call at about 09.00 offering an appointment with Dr X at 15.30 this afternoon. Saw Dr X at 15.30, no delay in appointment time. Well done the NHS, well done Heswall and Pensby Group Practice, and well done Dr X. It is easy to be critical of the NHS but in this case all participants were First Class. You all have my respect and appreciation.
Visited January 2025
Review titled Myrtle Group Practice
Replied on 30 January 2025
Thank you for your 5 star review. It is lovely to hear your positive feedback. Thank you for taking the time to pass on your comments. The team have been made aware. Kind Regards
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Review titled Excellent service
Rated 5 stars out of 5
by Stephen McCann - Posted on 12 December 2024
I’ve had excellent experience with the nurses giving blood and with my Doctor via a phone call and a person appointment, which was efficient but not rushed time was given to my problem and future health Thank you
Visited December 2024
Review titled Myrtle Group Practice
Replied on 30 January 2025
Thank you for your 5 star review. We really appreciate your positive feedback and will be passed onto the team. Kind Regards
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Review titled An excellent experience with an excellent doctor.
Rated 5 stars out of 5
by Dr John L Sproston - Posted on 11 November 2024
Following a patchs request my appointment was quickly arranged and the consulting doctor was totally competent, understanding and helpful. This is, of course, the sort of experience one should expect but obviously with the rather sad state of the NHS, it was very nice to get my medical problem rapidly assessed for further treatment.
Visited November 2024
Review titled Myrtle Group Practice
Replied on 12 December 2024
Thank you for your 5 star review. Your feedback is appreciated and will be passed onto the team. Kind Regards
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Review titled Flu vaccination
Rated 5 stars out of 5
by Tony McDonald - Posted on 31 October 2024
I keep receiving reminders to get my flu vaccination. I have had four reminders. I received my vaccination on 5th October.
Visited October 2024
Review titled Myrtle Group Practice
Replied on 31 October 2024
Thank you for your 5 star review. Please contact the surgery, we are happy to discuss with you directly. Kind regards
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Review titled Professional and caring
Rated 5 stars out of 5
by Eileen Robb - Posted on 05 September 2024
I had a very reassuring and professional consultation this morning, as well as being friendly, informative and kind. Thank you Gemma.
Visited September 2024
Review titled Myrtle Group Practice
Replied on 29 October 2024
Thank you for taking time to provide your feedback to our service. We are very pleased to hear of your experience. Your comments will be passed on to the staff member and shared with the team. Kind Regards
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Review titled Now takes a long time to get an appointment.
Rated 3 stars out of 5
by Martin - Posted on 19 July 2024
My complaint with this surgery is not about the level of treatment - I recently saw a doctor about my tennis elbow & he was very good. However, since the introduction of Patchs it seems to take a long time to see anyone. About a month ago I had a problem with my big toe. It took 2 weeks to see a nurse & I was told that if it didn't improve in 2 weeks to make another appointment. Now I have to wait another 3 weeks before I can see anyone. Now I know it's not a serious problem but waiting around that long doesn't help a person's state of mind, & I find it very annoying.
Visited July 2024
Review titled Myrtle Group Practice
Replied on 29 October 2024
Thank you for your 3 star review. We are sorry to read your review about your experience at the practice and will be happy to investigate your concerns further if you can contact the team at the practice. Kind Regards
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Review titled Wonderful practice
Rated 5 stars out of 5
by John Wakefield - Posted on 14 June 2024
Had a concern with a pain in my calf muscle / veins and was seen the same day. Always impressed with the fabulous service at Heswall & Pensby surgery - thank you to everyone there.
Visited June 2024
Review titled Myrtle Group Practice
Replied on 31 October 2024
Thank you for your 5 star review. I will share your feedback with the practice team about our service. Kind regards
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Review titled An hour's wait
Rated 2 stars out of 5
by Anonymous - Posted on 17 June 2024
The GP spent some time wandering around the back of the reception desk then returned to their room. This was 40 minutes after my appointment time.
Visited June 2024
Review titled Myrtle Group Practice
Replied on 29 October 2024
We are sorry our service has not met your expectations on this occasion. We are happy to investigate your individual concerns if you contact the practice with your details. Kind Regards