Nene Valley and Hodgson Medical Practice
Nene Valley & Hodgson Med, Clayton, Orton Goldhay, Peterborough, PE2 5GPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor in trying to get the phones answered
Rated 3 stars out of 5
by Anonymous - Posted on 13 September 2023
I am severely visual impaired, and find it very difficult to get through to the practice, having to keep redialing the number. Today after several attempts to get through to them, which took 20 minutes, only to be told I was 24th in the queue, it took over 45 minutes to finally to speak to someone, only to be told all the phone consultation appointments had gone and to call back this afternoon. I am suffering with a bowel problem, the TV adverts say contact your GP with these symptoms, there having a laugh,shame I can't.
Visited September 2023
Review titled Nene Valley and Hodgson Medical Practice
Replied on 20 September 2023
Dear patient, thank you for taking the time to leave us a review. I am sorry to hear of your difficulty in accessing our services. It is true that at times we struggle to match the demand with sufficient capacity. We are working hard on a new service which will launch soon which we hope will address all the issues you have raised. Nene Valley Hodgson Medical Practice Management Team.
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Review titled Fast response to online enquiry
Rated 5 stars out of 5
by R Hallam - Posted on 22 September 2023
I had a query re a minor injury, I entered the details in an online message to the practice. Within 2 hours a doctor had reviewed my comments, looked at the picture I attached, phoned me and suggested a prescribed medication. It must be really tough to be sitting in the NHS and serving the community - yes booking calls and getting appointments does take time, but today this prompt service using technology was superb. Let’s keep encouraging the doctors and admin teams doing their very best. Today’s response was impressive. Perhaps many more could use messaging services over face to face appointments where it’s appropriate. Thank you
Visited September 2023
Review titled Nene Valley and Hodgson Medical Practice
Replied on 27 September 2023
Good afternoon and thank you for leaving a review of the new online service we are using. We are working up to utilising this method of contact more and more as when patients, like yourself, have utilised the system, the feedback we receive is nearly always 100% positive. Thank you for taking the time to post us a review, Nene Valley Hodgson Medical Practice Management Team.
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Review titled Continual Battle
Rated 1 star out of 5
by Pam Woodhead - Posted on 22 February 2024
Ongoing bi lateral ankle/foot pain which I felt was never taken seriously enough. Numerous visits to different doctors did not establish anything. I felt I was not listened to and only finally had an MRI 6 months later!
Visited July 2023
Review titled Nene Valley and Hodgson Medical Practice
Replied on 22 February 2024
Dear Mrs Woodhead, thank you for your review. I am saddened to read of your difficulties. I am more than happy to undertake an internal investigation into what has happened here and provide you with a personal response if you would like me too, just send me as much detail as you can via our complaints form on the website, www.nvhmedicalpractice.co.uk. I cannot respond to individual complaints on this forum as that would mean breaching your data confidentiality I hope you understand. Many thanks Nene Valley Hodgson Medical Practice Management Team.
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Review titled Poor receptionist response
Rated 2 stars out of 5
by Anonymous - Posted on 05 June 2023
I arrived for an appointment this morning which I booked approx 3 months ago. I entered details on the 'system' and was told that I had no appointment. I spoke to the receptionist to see what had happened and she just said I needed to book another appointment....I then told her that I had confirmed the appointment approx a week ago....she was not interested.....I then showed her the paper slip I was given when I made the original appointment....she was not interested. I had done everything correctly, but no sympathy (or apology) from the receptionist....no wonder they get 'grief' at the reception desk if they adopt this approach to customers.
Visited June 2023
Review titled Nene Valley and Hodgson Medical Practice
Replied on 12 June 2023
Good afternoon, I can only apologise to you for this. On this day we had two members of our nursing team off sick so we did I am afraid have to cancel a number of appointments on this date. I am very sorry for any inconvenience caused to you. Nene Valley Hodgson Medical Practice, Management Team.
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Review titled Poor care, and very abrupt.
Rated 2 stars out of 5
by Anonymous - Posted on 20 February 2024
I attended an appointment on 31st of June. I had never met this doctor before, there was no introduction and to this day I don't know his name. I was suffering with severe sickness and a pain under my ribcage. I had a quick examination and referred to A&E for an ECG. I never got any diagnosis until I saw a doctor at hospital and told that I had Gallstones. I consider my visit to the GP to be very unsatisfactory.
Visited June 2023
Review titled Nene Valley and Hodgson Medical Practice
Replied on 21 February 2024
Dear Patient, thank you for your review, I am very sorry to read of your unhappiness with us last June, 2023. I would far rather have had a direct complaint from you, 8 months ago at the actual time of this unhappiness so that I could have reviewed what had happened for you at the time of the incident. I am glad to read that we referred you on to the secondary care, specialist doctors at the Hospital who were able to diagnose your condition for you and I sincerely hope that you are in better health now. Many thanks Nene Valley Hodgson Management Team.
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Review titled Awful reception staff
Rated 2 stars out of 5
by Anonymous - Posted on 29 February 2024
Needed to leave a hospital discharge document with the practice. I was asked if I wanted the doctor to read it! Within a week had issues with a stitch within the wound from my operation. Staff got very uppity when I insisted on being seen saying they’d have to cancel someone else. Struggle to get appointments, staff are extremely unhelpful, made to feel at times as if no one cares and u am being a nuisance.
Visited June 2023
Review titled Nene Valley and Hodgson Medical Practice
Replied on 05 March 2024
Dear patient, thank you for sending us a review. I am sorry to read of the issues you faced in June 2023. We have made many changes to our appointments systems since October 2023, its now much easier to ask us for an appointment via our contact form from the website, www.nvhmedicalpractice.co.uk and click onto the contact us form, tell us about either your medical or administration ask, fill in the 5 simple questions on the form, these requests are then reviewed by a clinician and then the best option is offered to you, so if you were looking for a nurse appointment for having a stich removed, you tell us that information and a member of our team would contact you with an offer of an appropriate appointment, or in some circumstances if we are able to send you a URL link where you could choose an appointment date and time that suits you. I hope that your issues have settled and that our new system will prove helpful going forward. Nene Valley Hodgson Medical Practice Management Team.
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Review titled Staff
Rated 5 stars out of 5
by Sue Woolfitt - Posted on 11 June 2023
Although getting very frustrated about how long it takes to get hold of someone at Nene Valley Medical Practice, having to have made contact with them numerous times over the last 2 weeks, each time when I was finally answered I was very impressed with the staff and how they went out of their way to help me, it is very easy for us to complain but ultimately it is not the staff’s fault, and I feel we should not take our frustrations out on them.
Visited June 2023
Review titled Nene Valley and Hodgson Medical Practice
Replied on 12 June 2023
Good afternoon Sue, thank you very much for taking the time to post us a positive review, it is so important for our team to hear some positivity as they all work so very hard in what can at times be a difficult job. I will share your kind words with the whole team this week. Thank you, Nene Valley Hodgson Medical Practice Management Team.
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Review titled Kindness goes a long way
Rated 5 stars out of 5
by Sue Woolfitt - Posted on 28 June 2023
In the last 2 weeks I have had to have 3 appointments at Nene Valley Medical Practice, I can not praise the staff enough they are a credit to the Health Centre, so kind makes you feel at ease definitely went the extra mile, in these challenging times for both patients and staff. Thank you
Visited June 2023
Review titled Nene Valley and Hodgson Medical Practice
Replied on 29 June 2023
Good afternoon Sue, thank you for taking the time to post your NHS Review, I am really glad to read your kind words and to hear that you have had a really positive experience recently. I will ensure to pass on your gratitude to our staff at our next weekly meeting, its really uplifting for us to get some positivity. Thank you, Nene Valley Hodgson Medical Practice Management Team.
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Review titled A very big problem with an appointment to see a doctor
Rated 1 star out of 5
by Anonymous - Posted on 30 May 2023
On Monday 30.05.2023 I wanted to make an appointment for my wife to see the doctor. I tried in person at the Nene medical center -failed . I tried by phone - failed. After 40 minutes of calling I gave up. The worst clinic in England I have ever dealt with. And there were some
Visited May 2023
Review titled Nene Valley and Hodgson Medical Practice
Replied on 05 June 2023
Good afternoon, thank you for taking the time to post us a review and I am sorry to read your comments it appears you have had issues in accessing our at times overstretched services. With regard to difficulty accessing our service, it is true that we do struggle at times to keep up with the demand for our services. We are always trying to improve and a relatively new initiative that is helping is the introduction of Accurx Patient Triage. You can access this from the home screen of our website, Nene Valley Hodgson Medical Practice – Medical Doctors in Werrington Peterborough (nvhmedicalpractice.co.uk) there is a banner just under our name, which states “Need help with a non-urgent medical or admin request? Contact us online. If you click onto the submit, a new request button you can then really simply and easily tell us about your non-urgent medical or admin query. Our staff are working through these requests daily and booking in telephone consultations where appropriate for patients, so this system is then reducing the number of patients that need to call us up to access our services. So this new system is actually opening up another way to effectively contact us and get a response quickly and easily. As this is a relatively new initiative we are closely monitoring the numbers of medical and admin requests we are getting in through this portal as we then need to ensure we can respond to these queries in a timely manner. 111 is also another option for patients to gain access to services from the NHS, 111 was set up in 2011 to make it easier and quicker for patients to get the right advice or treatment they need, be that for their physical or mental health, this service is available 24 hours a day, 7 days a week, they also have an online presence at nhs.uk to get an assessment. Although they are a telephone/online service with no physical base themselves, they have the ability to book patients who need more urgent help into both Urgent Treatment Centres and also directly into the GP Practice’s own appointment system if deemed clinically needed.” I hope this information is helpful for you going forward. Nene Valley Hodgson Medical Practice Management Team.
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Review titled Prompt response
Rated 5 stars out of 5
by Monir Cook - Posted on 22 May 2023
I write to show my appreciation of the phone call I received today by a very nice doctor from the practice who listened and promptly actioned my requests.
Visited May 2023
Review titled Nene Valley and Hodgson Medical Practice
Replied on 22 May 2023
Good afternoon Monir, thank you so much for taking the time to post us a positive review. It is always so nice to get some positive feedback, not only for the Dr involved, but for the team as a whole as they all work so very hard. I will be sure to pass this on the Dr in question, thank you, Nene Valley Hodgson Medical Practice, Management Team.