Nene Valley and Hodgson Medical Practice
Nene Valley & Hodgson Med, Clayton, Orton Goldhay, Peterborough, PE2 5GPContact details and opening times
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Reviews
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Review titled not fit for purpose
Rated 1 star out of 5
by Anonymous - Posted on 23 February 2023
un helpful rude reception on visiting to try and get an appointment. Changing there name to pathway providers etc with the same rude people doesn't make it better, if you change the name of a dustmen to recycling specialist there still a dustman ?! Having had a serious injury a few days ago that needed a dressing change, after spending 33 minutes on hold was told "we cant do that here" and had an appointment made for me at the walk in center (city care place) then no appointments available to get a GP call back. this is after spending another 5 hours at A&E after the initial visit which i was told by the consultant i meet could have been dealt with by my doctors surgery in half an hour as all i needed was a new dressing and antibiotics. Surely the surgery has a duty to provide care for its patients when needed unfortunately this surgery doesn't even seem to pay lip service to providing basic advice or treatments. I expect the review reply will be positive and say something like "we do everything wonderful and positive" however, how many scathing reviews do you need to read before you learn a lesson that the surgery service at Nene Valley is broken and needs a major review. Do you ever take on board patients comments or are you there just for a job, patients concerns/needs don't count with the dozen or sow receptionists employed and the amount of doctors employed there you really need to do better. Is it not irresponsible sending patients to A&E departments who are under so much pressure already when all you need to do is step up and take some form of responsibility.
Visited February 2023
Review titled Nene Valley and Hodgson Medical Practice
Replied on 01 March 2023
Dear patient, thank you for taking the time to leave your review for us, I am sorry to hear that you were disappointed with your recent service. I would always encourage any of our patients to use our complaints procedure to investigate and respond to individual issues that you have experienced as I am unable to answer specific queries via this review platform. If you want to make a complaint and receive an individualised answer to your issues, then please us our complaints area on our website; https://www.nvhmedicalpractice.co.uk/?s=complaint We do try to use our patient feedback to improve and shape our future services. Nene Valley Hodgson Medical Practice Management Team.
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Review titled Shambles
Rated 1 star out of 5
by James Walker - Posted on 05 January 2023
How can a medical practice not have there phones switched on even if they are fully booked how are people with emergency’s that have been referred by 111 to contact the gp for an emergency appointment
Visited January 2023
Review titled Nene Valley and Hodgson Medical Practice
Replied on 23 February 2023
Dear James thank you for posting your review. Following patient feedback the issue with the phones is now resolved. Thank you and sorry for any inconvenience caused. If you contact 111 and they want you to be seem, they can book into our on call doctor slots themselves. Nene Valley Hodgson Medical Practice.
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Review titled feedback about liaison with 111 service
Rated 1 star out of 5
by Anonymous - Posted on 04 January 2023
A few days ago I received an email from the practice advising “Get the help you need – use 111 online” which suggested the service can “direct people to the most appropriate service … including … GP practices”. My 92-year-old mother has also been given literature by the City Council which states “NHS 111 can also book you an appointment with a GP”. I would like to take this opportunity to give some feedback about my family’s experience of this. Four generations of my family are registered with the Hodgson surgery, some us have been for nearly thirty years, but the exemplary care we used to enjoy has declined more recently. A few weeks ago, my daughter was concerned when her 13-month-old child developed wheezy, laboured breathing. This has happened before, so she waited for a few days, but as the problem persisted she was urged by her childcare provider to seek a medical opinion. For four days she tried to get through to the surgery, but was eventually cut off in the queue every time. Increasingly concerned, she rang the 111 service and to her relief was finally able to talk to somebody. She received a call back from them a short while later to say they felt a GP appointment was required; they had contacted the practice electronically to notify them but there were no appointments left so my daughter should phone the practice and tell them about the 111 referral. But every time she tried to ring the surgery she failed to get to the front of the queue again, and was cut off. Do you really have nobody to respond to 111 referrals such as this? We’ve had positive experiences of using 111 in the past, but clearly when the desired pathway is a referral to this particular GP practice, they are not able to book an appointment with a GP. I feel it’s very wrong to send emails/literature which falsely raise patients’ hopes and expectations. It was a stressful, time-wasting, fruitless experience for my daughter that has considerably eroded our confidence. Although the problem has lessened over time without the baby seeing a GP, it has left my daughter wondering what course of action she should take should there be a further recurrence.
Visited November 2022
Review titled Nene Valley and Hodgson Medical Practice
Replied on 05 January 2023
Thank you for taking the time to post your review, I am very sorry to hear you have had a negative experience on this occasion. No system is without its issues when under extreme pressure. 111 do not have a physical location to see patients themselves, so they can if indicated, book appointment slots with the urgent treatment centre, A & E or the GP surgery directly if needed, this does depend on appointments being available though. Not every day is the same in terms of patient demand so for non life-threatening health issues during our opening times I would suggest the GP practice is the first port of call, but I will still advocate 111 as an alternative or for when we are not open as they are available 24/7 for support and health advice. I am glad to read that the health issue lessened and intervention was not therefore needed. Nene Valley Hodgson Management Team.
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Review titled Not as good as I thought it was
Rated 3 stars out of 5
by Anonymous - Posted on 01 September 2022
I moved from another practice and first impressions were favourable. As of now my view is it's probably better than many other local practices although the bar isn't set very high in the NHS nowadays. Modern, clean premises, easy parking and, pre-Covid, it had an adjoining pharmacy. With presumably a large volume of requests for appointments, I get why appointments have to be over the phone in the first instance to filter out serious from minor issues; these may be followed up by a request to send in further details. That's how the process works so I have to accept it, but that approach doesn't feel particularly thorough or give confidence. Right now I just feel depressed that the fix for the issue I raised was relayed via a text message I'm blocked from answering and suggests I visit my local chemist. No indication of being given further advice on steps I should take or any suggestion as to the cause or, importantly, what other issues could arise unless I take those steps. I feel as though I've been processed through the system, nothing more. I plan to seek a second opinion from another doctor when more appointment slots are available, presumably later this month and see if that gives me greater comfort than I feel right now.
Visited September 2022
Review titled Nene Valley and Hodgson Medical Practice
Replied on 07 September 2022
Thank you for taking the time to post your review, all feedback is important to us and we try hard to use it to improve and shape our services. I am sorry to read that you have been unhappy with the outcome of your recent experience, I would be more than happy to investigate the issues you have raised to explore the outcome you got, via text, I cannot do this unless I have your details, if you would like me to follow up on this for you then please visit our website, www.nvhmedicalpractice.co.uk, and use the online form to tell me about this issue, I can then respond to you directly. Thank you again for taking the time to post your review, Nene Valley Hodgson Management Team.
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Review titled Lack of information
Rated 3 stars out of 5
by Anonymous - Posted on 23 September 2022
I wanted a call back from a Gp and phoned on a Fridays at 2 pm as instructed. However the message stated that normal service was not currently available. What exactly does this mean? When will the line be open? Why is it not available? If it’s a training afternoon then surley there needs to be someone on the phones. Or. Just let the patent population know. Once again accessibility to the Gp is limited. Not acceptable.
Visited September 2022
Review titled Nene Valley and Hodgson Medical Practice
Replied on 26 September 2022
Thank you for taking the time to leave your review, we do undertake staff training sessions, usually on a monthly basis for an afternoon. It is an opportunity for the whole practice to come together and undertake training and information sessions. We always advise we are having a training session via our Facebook page, https://www.facebook.com/NeneValleyHodgsonMP. I am sorry if you have been inconvenienced by our recent training event which was last Friday afternoon, 23rd September. Nene Valley Hodgson Management Team.
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Review titled My previous dissatisfaction actioned quickly and effectively
Rated 5 stars out of 5
by Charles Bake - Posted on 12 September 2022
In my review of the practice on 1 September 2022 I expressed my dissatisfaction with what I felt was the incomplete advice I'd been given during a telephone appointment. I'm pleased to say that the practice responded quickly and that today I received a follow-up call from one of the doctors. This call dealt with the specifics of my earlier dissatisfaction very well. It also showed me that the practice cares for its patients and is keen to ensure they receive a good standard of help and support. Based on my experience today I feel far happier than I did around 10 days ago and I'd like to thank the surgery staff for their prompt and efficient action on the matter.
Visited September 2022
Review titled Nene Valley and Hodgson Medical Practice
Replied on 26 September 2022
Dear Charles, thank you so much for taking the time to post this positive review, I will ensure it is shared with the staff. We invite all types of feedback from our patients, as we try to use it to improve the service we offer, it is always very nice and uplifting for the whole practice team when we receive such positive feedback. Many thanks. Nene Valley Hodgson Management Team.