Nene Valley and Hodgson Medical Practice
Nene Valley & Hodgson Med, Clayton, Orton Goldhay, Peterborough, PE2 5GPContact details and opening times
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Reviews
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Review titled not fit for purpose
Rated 1 star out of 5
by Anonymous - Posted on 23 February 2023
un helpful rude reception on visiting to try and get an appointment. Changing there name to pathway providers etc with the same rude people doesn't make it better, if you change the name of a dustmen to recycling specialist there still a dustman ?! Having had a serious injury a few days ago that needed a dressing change, after spending 33 minutes on hold was told "we cant do that here" and had an appointment made for me at the walk in center (city care place) then no appointments available to get a GP call back. this is after spending another 5 hours at A&E after the initial visit which i was told by the consultant i meet could have been dealt with by my doctors surgery in half an hour as all i needed was a new dressing and antibiotics. Surely the surgery has a duty to provide care for its patients when needed unfortunately this surgery doesn't even seem to pay lip service to providing basic advice or treatments. I expect the review reply will be positive and say something like "we do everything wonderful and positive" however, how many scathing reviews do you need to read before you learn a lesson that the surgery service at Nene Valley is broken and needs a major review. Do you ever take on board patients comments or are you there just for a job, patients concerns/needs don't count with the dozen or sow receptionists employed and the amount of doctors employed there you really need to do better. Is it not irresponsible sending patients to A&E departments who are under so much pressure already when all you need to do is step up and take some form of responsibility.
Visited February 2023
Review titled Nene Valley and Hodgson Medical Practice
Replied on 01 March 2023
Dear patient, thank you for taking the time to leave your review for us, I am sorry to hear that you were disappointed with your recent service. I would always encourage any of our patients to use our complaints procedure to investigate and respond to individual issues that you have experienced as I am unable to answer specific queries via this review platform. If you want to make a complaint and receive an individualised answer to your issues, then please us our complaints area on our website; https://www.nvhmedicalpractice.co.uk/?s=complaint We do try to use our patient feedback to improve and shape our future services. Nene Valley Hodgson Medical Practice Management Team.