Nene Valley and Hodgson Medical Practice
Nene Valley & Hodgson Med, Clayton, Orton Goldhay, Peterborough, PE2 5GPContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Nene Valley and Hodgson Medical Practice.
Reviews
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Review titled Regular patient
Rated 4 stars out of 5
by Anonymous - Posted on 06 March 2024
I have many medical conditions, under control, so have frequent contact with the surgery. Although it can be difficult getting in touch these days, and booking an appointment is hit and miss, the care I receive is good. Had a blood test 2 days ago, and the nurse who took my blood was, and always has been, awesome. She rarely leaves a mark, and on the rare occasions there is a bruise, it's because my veins are hiding from her. I always breathe a sigh of relief when I see her name appear.
Visited March 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 12 March 2024
Good afternoon, thanks for posting a review, glad to hear of your positive experience with our nurse recently, I will share this feedback with the nursing team. The reason the practice has made changes to its appointment system is as a direct result of contractual changes imposed on us by NHS England, some of the changes they have made involve the way we must offer patients an assessment at the time of every appointment request, we have been able to achieve this via the ‘Accurx total triage’ model, where all requests come in the same route to the practice and then each and every patient request is then reviewed and triaged by a senior member of our clinical need, then the most appropriate outcome for each and every request can then be offered, and booked in. It is therefore true that at times we do reach our safe capacity but this differs from day to day, depending on the demand we face and the capacity we have. We appreciate your views, thank you, Nene Valley Hodgson Medical Practice Management Team.
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Review titled Friendly and helpful staff
Rated 5 stars out of 5
by Steve Tyler - Posted on 05 March 2024
Just moved to this practice staff very friendly helpful and have helped with me transferring from another surgery. Nothing has been to much trouble for the staff member I was dealing with
Visited March 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 12 March 2024
Dear Steve, thank you for your review, great to hear of your positive experience, I will pass your feedback to our team. Many thanks, Nene Valley Hodgson Medical Practice Management Team.
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Review titled Difficult to contact
Rated 2 stars out of 5
by David - Posted on 06 March 2024
I had a text from the surgery telling me to book a blood test. I rang the surgery, the hold message told me to use the website. I hung up the phone and went to the website and from there to the NHS app but I couldn't see anyway to book an appointment with the nurse, so I phoned the surgery. I was on hold for 33 minutes until the phone was answered. As always once you can speak to someone or get an appointment everything works well. The problem is getting through and the anxiety that there may be a time when I need to see a doctor urgently but that day's slots have gone on the website. There isn't any way to prioritise the appointments.
Visited March 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 12 March 2024
Dear David, thank you for your review. I am sorry to hear of your recent difficulties, you could have used the administration version of the online form and advised us that we wanted you to book for a blood test, then one of the team would have either made contact directly, or if appropriately sent you a URL link to a choice of nurses appointments for you to book. It is true that with the new system, there are no direct appointments to book from the website, but if you utilise the online form where you can we can help you that way. I will share your feedback. Thank you, Nene Valley Hodgson Medical Practice Management Team.
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Review titled Very caring and professional
Rated 5 stars out of 5
by Anonymous - Posted on 28 March 2024
I needed to see a GP regarding ongoing symptoms which are getting progressively worse. After trying to self treat at home with no success, I felt I needed to see a GP to get advice and help. Everyone at the Practice are very friendly and professional. The receptionists are helpful and approachable and the doctors involved in my care are very understanding and reassuring, putting things in place to aid my future treatment. Thank you to all.
Visited March 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 29 April 2024
Dear patient, thank you for leaving us a review, I am very glad to hear of your positive experience and I will ensure that this is shared with the team at our next weekly meeting. Thank you, Nene Valley Hodgson Medical Practice Management Team.
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Review titled Bad
Rated 1 star out of 5
by Anonymous - Posted on 19 February 2024
The front off receptionist was behaving so rude and was extremely unhelpful.She was asking us to explain the purpose of our request and even after explaining thrice she was nodding her head and behaving in a manner that she doesn’t understand even a bit. We requested for repeat prescription injections for rheumatoid arthritis after 3 to 4 times she said she will put ina note in system for the pharmacist. We could not order online which we normally do and upon giving blood test on 15 th Feb24 it was requested. Until now we could not order and the last week I missed the injections. The receptionist behaviour and the fact that her unwillingness to understand even though explained clearly is to be improved.
Visited February 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 20 February 2024
Dear patient, I am saddened to read of your experience, I would urge you to report this type of issue to us as a complaint via the practice website, complaint webform, then at least I get the chance to investigate this particular issue and look into the points raised, as your review is anonymous I will not be able to pinpoint when this issue happened. If you wish for me to investigate and respond directly to you then please head to our website, www.nvhmedicalpractice.co.uk and to the 'have your say' section where you can fill in a simple complaint form which then comes directly to us. Thank you, Nene Valley Hodgson Medical Practice Management Team.
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Review titled Good service
Rated 5 stars out of 5
by Michael Green - Posted on 02 March 2024
Was seen by a nurse for my ECG on time. No problems with the ECG. Why do you need a min of 100 words??????????????????????????
Visited February 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 11 March 2024
Good afternoon Michael, really glad to hear of your positive experience during a recent ECG at the surgery. Many thanks for taking the time to post us the review, Nene Valley Hodgson Medical Practice Management Team.
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Review titled Poor Service
Rated 1 star out of 5
by Sandra Arundell - Posted on 22 February 2024
Very difficult for people working or with other commitmens to request a call back. Following up from any tests is more or less non-existent, only able to talk to receptionist who's unable to give feedback.
Visited February 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 23 February 2024
Dear Sandra, thank you for taking the time to leave us a review. Our new online request system removes the need to call us to request anything, you can make all your requests for help via our online form if you are able too and if not our staff will fill the form in for you. The reason the practice has made changes to its appointment system is as a direct result of contractual changes imposed on us by NHS England, some of the changes they have made involve the way we must offer patients an assessment at the time of every appointment request, we have been able to achieve this via the ‘Accurx total triage’ model, where all requests come in the same route to the practice and then each and every patient request is then reviewed and triaged by a senior member of our clinical need, then the most appropriate outcome for each and every request can then be offered, and booked in. You can access the Accurx Patient Triage service from the home screen of our website, Nene Valley Hodgson Medical Practice – Medical Doctors in Werrington Peterborough (nvhmedicalpractice.co.uk) there is a banner just under our name, which states “Contact us online; if you need help with a non-urgent medical or admin request? You can now contact us online: If you click onto the, submit a new request button, there are four options for help and assistance: 1. I have an admin query – contact us about a fit (sick) note, ask about recent tests, get a repeat prescription, or ask us anything else administration related. 2. I want help with a medical issue – contact us about a new or ongoing symptom. 3. I want to see online advice – see advice and guidance on conditions, symptoms and treatments. 4. I want to refer myself – see local services that you can self-refer to There is no requirement to register to use this new service and there is no password or identification needed so it’s really simple. If you already have the NHS App then when you start the online request via this method there is also no requirement for you to complete your name and date of birth details as it uses your NHS App information so you start off right at the first question. I do hope that this information is helpful for you. Nene Valley Hodgson Medical Practice Management Team.
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Review titled Good practice
Rated 4 stars out of 5
by Mike Dempsey - Posted on 02 March 2024
Extremely difficult to see a doctor .The web site is often not available with error message that there is no capacity for the rest of the day. The leave a message system works well but of course with a day delay. 111 system seems to be the standard answer for everything but works well although it’s not what a GP surgery should( ie face to face)
Visited February 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 12 March 2024
Good afternoon Mike, thankyou for taking the time to post us a review. The reason the practice has made changes to its appointment system is as a direct result of contractual changes imposed on us by NHS England, some of the changes they have made involve the way we must offer patients an assessment at the time of every appointment request, we have been able to achieve this via the ‘Accurx total triage’ model, where all requests come in the same route to the practice and then each and every patient request is then reviewed and triaged by a senior member of our clinical need, then the most appropriate outcome for each and every request can then be offered, and booked in. It is therefore true that at times we do reach our safe capacity but this differs from day to day, depending on the demand we face and the capacity we have. This system has reduced the number of patients that need to call us up to access our services. So, the new system is actually opening up another way to really effectively contact the practice and get a response quickly and easily, the current turnaround time for us to review the request is no longer than the next working day. The follow up care from the patient request is either on the day, or next day depending on the clinical need/nature of the request, but we do book up to two weeks in advance for queries that are not clinically urgent. I also want to reassure you that if patients cannot use the internet, or do not have the ability to connect to the internet, then our staff will complete the online website form for them over the telephone. The key to the success of this new system is that all the patient requests for medical assistance go into the same ‘inbox’ in the practice, then the clinical team, on a rota basis work as a ‘clinical sorter’ each day working through and triaging all the requests to the most appropriate outcome for each patient/request. This is the key to the success of the system as it is the most senior and experience clinically trained staff that are reading and reviewing and then ‘signposting’ the requests to the best resource in the system which actually frees up time for our clinical team to deal with the sickest of our patients, while all the other requests for help get dealt with by the right person in the multidisciplinary team. We do appreciate you taking the time to post your views, thank you, Nene Valley Hodgson Medical Practice Management Team.
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Review titled Excellent care, once you get to actually see someone
Rated 3 stars out of 5
by JOANNE - Posted on 24 February 2024
At an annual review with a very nice practice nurse, an anatomical malfunction was immediately picked up by her and I was quickly enabled to see a practice GP. The GP, whom I've not seen before was so good and she paid attention and listened to me (none of the looking at computer screen, typing and clicking, and muttering 'uh-hu' when I paused for breath, that I've experienced often in the past). She seemed actually interested and was first class in putting things in motion to try and resolve the issue. She was so kind and reassuring.
Visited February 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 26 February 2024
Dear Joanne, thank you for taking the time to post us a review. It is really good to read of your positive experience recently. Lovely to hear of your praise for our staff, I will make sure to pass on your kind words to the team at our weekly meeting. Many thanks, Nene Valley Hodgson Medical Practice Management Team.
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Review titled Fantastic practice
Rated 5 stars out of 5
by MR ALAN WILKINSON - Posted on 08 February 2024
I’ve been with the surgery (in some form) for over 40 years and even though there’s a surgery nearer to where I live now, I’ve stayed with Nene Valley and I couldn’t be happier. Wonderful staff who are all genuinely lovely even though they no doubt have a real responsibility with their patient numbers. Each time I attend or even have to call I always think what lovely professionals who are a total delight to deal with. My most recent appointment was for a blood test and the nurse just couldn’t have been more lovely and such an outstanding professional, it really was a delight to deal with her. You really do have fantastic staff and I’m always more than happy to give my opinion if anyone asks me about Nene Valley Surgery. It’s an absolute pleasure to write this review and I really mean that. Genuinely thanks for a lifetime of healthcare.
Visited February 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 16 February 2024
Dear Mr Wilkinson, what a lovely review thank you. I am delighted to hear of your positive experiences, our staff do try hard to offer the best care they can. All reviews are always shared with the team at our weekly meeting. Thank you so much, Nene Valley Hodgson Medical Practice Management Team.