Nene Valley and Hodgson Medical Practice
Nene Valley & Hodgson Med, Clayton, Orton Goldhay, Peterborough, PE2 5GPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very friendly
Rated 5 stars out of 5
by Anonymous - Posted on 17 February 2024
Was on time and very helpful , nurse was very good , very clean and she was very considerate to me , excellent
Visited February 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 19 February 2024
Good morning, thank you for taking the time to post your review following a recent appointment with one of our nurses. It is really good to hear positive feedback about our team, they all work so hard, I will make sure this gets heard by them. Thank you, Nene Valley Hodgson Medical Practice Management Team.
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Review titled Appointment
Rated 4 stars out of 5
by Lucy Johnson - Posted on 28 February 2024
Text message reminders were useful. Appointment, I was seen by 2 ANPs who were amazing. Full explanation of procedure, and aftercare explained. I was given time to ask any questions and didn’t feel rushed.
Visited February 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 12 March 2024
Dear Lucy, thank you for posting us a review. I am really pleased to hear of your positive experience and aftercare, I will pass your feedback to the team as I am sure they will be able to identify themselves from your kind words and we all need a pat on the back some days. Thank you Lucy, Nene Valley Hodgson Medical Practice Management Team.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 23 February 2024
I had an appointment at 11am and I was attended to at roughly 11:30 which I think was fair, considering the crowd there. The doctor was friendly and professional. I had to come back for a blood test which was promptly booked for the next day. The service has been great so far. The only thing is they need to have more than one person stationed at the reception because of the crowd sometimes.
Visited February 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 23 February 2024
Good afternoon, thank you for leaving us a review I am really glad to hear of your positive experience and valued feedback. I appreciate you raising the issue of the queue that can sometimes form at the front desk, noted. Many thanks, Nene Valley Hodgson Medical Practice Management Team.
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Review titled Great professional performance
Rated 4 stars out of 5
by Kevin - Posted on 23 February 2024
Really nice nurse help with taking bloods as it can be difficult to get blood from my arms so my hand was used instead
Visited February 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 26 February 2024
Dear Kevin, thank you for taking the time to post us a review. I am really please do hear that you had a positive experience with one of our nursing team. Many thanks, Nene Valley Hodgson Medical Practice Management Team.
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Review titled Mixed feelings
Rated 3 stars out of 5
by Lee knight - Posted on 26 February 2024
My recent experience with the last two GP’s have been very good, the booking system is what let’s things down, I tried to embrace the change but as a lorry driver I found it very difficult to get on line at the time needed to book the appointment, and when trying to explain this in the phone being told that it the way the system is now is not really the help people need.
Visited February 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 12 March 2024
Dear Lee thanks for your review, we are always keen to receive feedback from our patients. The reason the practice has made changes to its appointment system is as a direct result of contractual changes imposed on us by NHS England, some of the changes they have made involve the way we must offer patients an assessment at the time of every appointment request, we have been able to achieve this via the ‘Accurx total triage’ model, where all requests come in the same route to the practice and then each and every patient request is then reviewed and triaged by a senior member of our clinical need, then the most appropriate outcome for each and every request can then be offered, and booked in. It is therefore true that at times we do reach our safe capacity but this differs from day to day, depending on the demand we face and the capacity we have. I take on board your point about trying to explain to our staff, your particular issues and will feed this back to the front of house teams, as with any new system there are always teething problems or unexpected outcomes, but we are working hard with the new system to try and make it as user friendly as possible for as many patients as is possible. Many thanks, Nene Valley Hodgson Medical Practice Management Team.
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Review titled Good practice
Rated 4 stars out of 5
by Jay bird - Posted on 24 February 2024
Had an appointment for my daughter for an asthma the lady was very thorough and was so lovely. I left feeling satisfied and felt like we are getting some where
Visited February 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 26 February 2024
Dear Jay, thank you for posting us a review. I am really glad to hear of your daughter's positive experience at the hands of one of our dedicated nursing staff, lovely to hear such positive feedback. I will share this with our team at our weekly meeting. Thankyou, Nene Valley Hodgson Medical Practice Management Team.
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Review titled Great practice
Rated 5 stars out of 5
by Michael Hopkins - Posted on 17 February 2024
We got there a bit early. I checked in and before I got comfortable in the chair, my was called.👍👍
Visited February 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 19 February 2024
Good morning Mr Hopkins, thank you for leaving us a review. I am really glad to hear of your positive experience. Many thanks, Nene Valley Hodgson Medical Practice Management Team.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 29 February 2024
Easy visit, was promptly called in, very efficient. Would highly recommend to anyone. It seems to be one better medical practices, currently, in Peterborough.
Visited February 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 12 March 2024
Dear patient, many thanks for your positive review of your recent experience at our surgery, we do try in what can be quite difficult circumstances sometimes. Really glad to hear how well it went for you. Nene Valley Hodgson Medical Practice Management Team.
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Review titled Excellent service
Rated 5 stars out of 5
by Danny - Posted on 16 February 2024
I have been registered with this practice for many years and wouldn't ever change. I am always praising the doctors, nurses and receptionists regarding their help and support.
Visited February 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 19 February 2024
Dear Danny, thank you for leaving us a review. I am really glad to hear your kind words, our team work so hard under what can be quite challenging circumstances sometimes, so really pleased to hear some positivity. I will be sure to pass on to the whole team. thank you, Nene Valley Hodgson Medical Practice Management Team.
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Review titled Great doctor
Rated 3 stars out of 5
by Anonymous - Posted on 28 February 2024
After years of being in acute pain, I spoke to a doctor that actually head what I was saying. He offered me an injection into my hip, while waiting for an appointment with a specialist. If this had happened before, It would have avoided me having g to spend so much time in the house being lonely and anxious. Thank you Doctor
Visited February 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 12 March 2024
Dear patient, thank you for posting your review. I am very happy to ready of your positive experience. I will pass your feedback to our team and hope the Dr in question can identify themselves. Many thanks, Nene Valley Hodgson Medical Practice Management Team.