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Nene Valley and Hodgson Medical Practice

Nene Valley & Hodgson Med, Clayton, Orton Goldhay, Peterborough, PE2 5GP

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Help others by sharing your thoughts and experiences about Nene Valley and Hodgson Medical Practice.


Reviews

Displaying 71 to 80 of 116

  1. Review titled Great service

    Rated 4 stars out of 5

    by Anonymous - Posted on 22 February 2024

    Very helpful and friendly staff on my recent visit to Hodgson Surgery yesterday. Results came back very quickly very impressed.

    Visited February 2024

    Report as unsuitable

    Review titled Nene Valley and Hodgson Medical Practice

    Replied on 23 February 2024

    Dear patient, thank you for taking the time to leave us a review. I am glad to hear that you had had such a positive experience. I will ensure the staff at our Hodgson site get to read your kind words. Thank you, Nene Valley Hodgson Medical Practice Management Team.

    Report as unsuitable


  2. Review titled You had better have a smartphone

    Rated 2 stars out of 5

    by Stephen Frame - Posted on 05 March 2024

    I recently provided a mobile phone number for contact instead of my landline. I now receive frequent contacts by sms calling for all sorts of data. Whilst this is a vast improvement over the appalling service by ordinary phone, I pity the poor souls who still have to rely on the ordinary phone.

    Visited February 2024

    Report as unsuitable

    Review titled Nene Valley and Hodgson Medical Practice

    Replied on 12 March 2024

    Dear patient, thanks for your review. Yes we are trying to embrace the current technology where we can to help improve our access, however we are still mindful of patients who do not or cannot access us in this way. This system has reduced the number of patients that need to call us up to access our services. So, the new system is actually opening up another way to really effectively contact the practice and get a response quickly and easily, the current turnaround time for us to review the request is no longer than the next working day. The follow up care from the patient request is either on the day, or next day depending on the clinical need/nature of the request, but we do book up to two weeks in advance for queries that are not clinically urgent. I also want to reassure you that if patients cannot use the internet, or do not have the ability to connect to the internet, then our staff will complete the online website form for them over the telephone. The key to the success of this new system is that all the patient requests for medical assistance go into the same ‘inbox’ in the practice, then the clinical team, on a rota basis work as a ‘clinical sorter’ each day working through and triaging all the requests to the most appropriate outcome for each patient/request. This is the key to the success of the system as it is the most senior and experience clinically trained staff that are reading and reviewing and then ‘signposting’ the requests to the best resource in the system which actually frees up time for our clinical team to deal with the sickest of our patients, while all the other requests for help get dealt with by the right person in the multidisciplinary team. Thank you again for your feedback, Nene Valley Hodgson Medical Practice Management Team.

    Report as unsuitable


  3. Review titled Purpose of online proforma

    Rated 3 stars out of 5

    by Caroline - Posted on 09 February 2024

    Got a callback today as promised. GP asked what she could do for me so had clearly not read what I had written, at length, when requesting contact. As a result, she said she would have to go & speak to someone senior & call me back, which she did. I just feel that if she had read what I had written it would have saved time as she would have been prepared. Is the purpose of the online proforma just to prioritise contacts? Are we wrong to expect the GP has read it prior to contacting the patient?

    Visited February 2024

    Report as unsuitable

    Review titled Nene Valley and Hodgson Medical Practice

    Replied on 19 February 2024

    Good morning Caroline, many thanks for taking the time to post us a review of our new online system. It is true the clinical team do try to prioritise patients based on what is put on the online form. I will make sure your review is fed back to the whole team though. We appreciate all feedback, thankyou, Nene Valley Hodgson Medical Practice Management Team.

    Report as unsuitable


  4. Review titled Not helpful

    Rated 2 stars out of 5

    by Anonymous - Posted on 21 February 2024

    It was not the appointment I expected and it was too brief with no explanation given why I didn’t have my usual comprehensive annual checks ie for diabetes. Only focus was to check if I should take statins which I decided years ago not to take.

    Visited February 2024

    Report as unsuitable

    Review titled Nene Valley and Hodgson Medical Practice

    Replied on 22 February 2024

    Dear patient, thank you for your review. I am sorry you have been left disappointed following a recent long term condition review, if you would kindly fill in a complaint form from our website, ww.nvhmedicalpractice.co.uk and give me the date and your details I am more than happy to investigate what has happened in this case and why and come back to you with a personal response. thank you, Nene Valley Hodgson Medical Practice Management Team.

    Report as unsuitable


  5. Review titled Patient

    Rated 4 stars out of 5

    by Igor Szetela - Posted on 24 May 2024

    We don't go to the doctor very often, but if we need to, we always manage to make an appointment, although it can sometimes be very complicated.

    Visited February 2024

    Report as unsuitable

    Review titled Nene Valley and Hodgson Medical Practice

    Replied on 04 June 2024

    Good afternoon Igor, thank you for your review - I am glad to hear you get appointments when you need them it seems our new system is working for more and more patients as we move forward. Many thanks, Nene Valley Hodgson Medical Practice Management Team.

    Report as unsuitable


  6. Review titled Prompt response

    Rated 5 stars out of 5

    by Anonymous - Posted on 13 February 2024

    After experiencing the out of hours GP service via NHS111, the follow up appointment at the surgery was very prompt, professional and resulted in speedy diagnosis and start of treatment

    Visited February 2024

    Report as unsuitable

    Review titled Nene Valley and Hodgson Medical Practice

    Replied on 19 February 2024

    Dear patient, thank you for taking the time to post us a review about recent care you have received from us. I am really glad to hear you got sorted out. Nene Valley Hodgson Medical Practice Management Team.

    Report as unsuitable


  7. Review titled Can never get an appointment

    Rated 1 star out of 5

    by Andrew - Posted on 25 February 2024

    Can never get an appointment and extremely difficult to leave a message as it’s always full even considering registering somewhere else the last time I tried to get an appointment after 3 days and countless phone calls I called 118 to get some antibiotics I think they have taken on too many patients

    Visited February 2024

    Report as unsuitable

    Review titled Nene Valley and Hodgson Medical Practice

    Replied on 26 February 2024

    Dear Andrew thank you for taking the time to post us a review. I am sorry to hear of your recent difficulties. Our new online contact form is hopefully making it easier for patients to send us their individual requests. Why have we made big changes to our appointments system and method of contacting the practice? The reason the practice has made changes to its appointment system is as a direct result of contractual changes imposed on us by NHS England, some of the changes they have made involve the way we must offer patients an assessment at the time of every appointment request, we have been able to achieve this via the ‘Accurx total triage’ model, where all requests come in the same route to the practice and then each and every patient request is then reviewed and triaged by a senior member of our clinical need, then the most appropriate outcome for each and every request can then be offered, and booked in. It is therefore true that at times we do reach our safe capacity but this differs from day to day, depending on the demand we face and the capacity we have. How are patients encouraged to contact the practice? You can access the Accurx Patient Triage service from the home screen of our website, Nene Valley Hodgson Medical Practice – Medical Doctors in Werrington Peterborough (nvhmedicalpractice.co.uk) there is a banner just under our name, which states “Contact us online; if you need help with a non-urgent medical or admin request? You can now contact us online. I also want to reassure you that if patients cannot use the internet, or do not have the ability to connect to the internet, then our staff will complete the online website form for them over the telephone. The key to the success of this new system is that all the patient requests for medical assistance go into the same ‘inbox’ in the practice, then the clinical team, on a rota basis work as a ‘clinical sorter’ each day working through and triaging all the requests to the most appropriate outcome for each patient/request. This is the key to the success of the system as it is the most senior and experience clinically trained staff that are reading and reviewing and then ‘signposting’ the requests to the best resource in the system which actually frees up time for our clinical team to deal with the sickest of our patients, while all the other requests for help get dealt with by the right person in the multidisciplinary team. I do hope the new system will be helpful for you in the future. Nene Valley Hodgson Medical Practice Management Team.

    Report as unsuitable


  8. Review titled Not happy with the new system

    Rated 3 stars out of 5

    by Jonathan - Posted on 21 February 2024

    I am aged 68. I like to deal with people. I believe we should as patients have a right to see if doctor. I read in the press that 70% of appointments are face to face. Thus is clearly not true. I now cannot phone the practice up for an appointment. The new system benefits the doctors but not the patient. I can send you a message but there is no guarantee that iI will get a call back on the same day. I do not believe that many symptoms can have an accurate diagnosis over the phone. When we do get a call back it us a different doctor every time. They do not know mw or my wife.

    Visited February 2024

    Report as unsuitable

    Review titled Nene Valley and Hodgson Medical Practice

    Replied on 22 February 2024

    Dear Jonathan, thank you for taking the time to leave us your feedback on our new system. I am sorry you feel it is not helpful. The reason the practice made changes to its appointment system is a direct result of contractual changes imposed on us by NHS England, some changes have involved the way we must offer patients an assessment at the time of every appointment request, we have been able to achieve this via the ‘Accurx total triage’ model, where all requests come in the same route to the practice then each patient request is reviewed and triaged by a senior member of our clinical team, the most appropriate outcome for each request is offered, and booked in. Our administration staff are working through the administration query requests daily. The clinical team work through the medical requests, booking consultations where appropriate for patients or dealing with the patients request in the most clinically appropriate way. This might be making a booking for the patient with another, more appropriate member of our multidisciplinary team, which now includes a range of: • Doctors • Advanced Nurse Practitioners • Primary Care Matrons • Nurse Practitioners • Practice Nurses • Health Care Assistants • Clinical prescribing Pharmacists • Care-Coordinators • Social Prescribing Link Workers • Podiatrists • Physiotherapists New system has resulted in less phone calls into the practice. This system has reduced the number of patients needing to call us to access our services. So, the new system is opening up another way to really effectively contact the practice and get a response quickly and easily, the current turnaround time for us to review the request is no longer than the next working day. The follow up care from the patient request is either on the day, or next day depending on the clinical need/nature of the request, but we do book up to two weeks in advance for queries that are not clinically urgent. I also want to reassure you that if patients cannot use the internet, or do not have the ability to connect to the internet, then our staff will complete the online website form for them over the telephone. The key to the success of this new system is that all the patient requests for medical assistance go into the same ‘inbox’ in the practice, then the clinical team, on a rota basis work as a ‘clinical sorter’ each day working through and triaging all the requests to the most appropriate outcome for each patient/request. This is the key to the success of the system as it is the most senior and experience clinically trained staff that are reading and reviewing and then ‘signposting’ the requests to the best resource in the system which actually frees up time for our clinical team to deal with the sickest of our patients when they need too, while all the other requests for help get dealt with by the right person in the multidisciplinary team. I hope this explanation is helpful, Nene Valley Hodgson Medical Practice Management Team.

    Report as unsuitable


  9. Review titled Nvh

    Rated 4 stars out of 5

    by David - Posted on 07 February 2024

    The new system is an improvement on the 8.30 scramble But the submit a request gets full quite early on. Which is frustrating. I had to wait 12 days to receive a telephone consultation folling your receipt of the results from. a scan. Surely there must have been space for a 5 minute phone call early than the 12 day.

    Visited February 2024

    Report as unsuitable

    Review titled Nene Valley and Hodgson Medical Practice

    Replied on 13 February 2024

    Good afternoon David, thank you for taking the time to post us a review. I am glad to read you feel the new system is an improvement on the old one. It is true we still hit our day to day capacity for clinical safety but this does vary day to day and is usually much later than with the old system. We have dedicated slots for discussing results with patients, all the clinical team have some every day but unfortunately due to the numbers of results we deal with there can be a little wait for us to book a results call back. I am grateful for your valued feedback. Nene Valley Hodgson Medical Practice Management Team.

    Report as unsuitable


  10. Review titled Excellent practice

    Rated 5 stars out of 5

    by Jennifer B - Posted on 23 February 2024

    From the friendly greeting upon arrival to the excellent treatment I received it all made for a pleasant stress free appointment. I always find everyone in the practice friendly and caring.

    Visited February 2024

    Report as unsuitable

    Review titled Nene Valley and Hodgson Medical Practice

    Replied on 12 March 2024

    Dear Jennifer, thank you for your review which is a delight to read, I will make sure to pass your kind words on to our hard working team. Many thanks, Nene Valley Hodgson Medical Practice Management Team.

    Report as unsuitable