New River Health
St Mary's Courtyard, Church Street, Ware, SG12 9EFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Fantastic lead nurse
Rated 4 stars out of 5
by Anonymous - Posted on 19 December 2023
I am actually registered at another practice, but have been sent on a number of occasions with my two boys for fevers and eye infections. I just wanted to say how impressed I have been with who I believe is the lead nurse here. I have taken both my boys to see her and have visited in person and spoke on the phone. She has an amazing manner with the children and is both professional and friendly. It’s great to see someone who is positive and enthusiastic about their work and it would be great to see some of the doctors share her passion and kindness.
Visited December 2023
Review titled New River Health
Replied on 20 December 2023
Thank you very much for your positive comments. I will pass these onto the nurse in question We are currently housing the minor illness hub for the local Hertford Primary Care Trust and appreciate your feedback on the staff working in this service.
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Review titled Caring, professional, welcoming
Rated 5 stars out of 5
by Jolita - Posted on 08 November 2023
I truly appreciate everyone working for this GP Surgery. People are kind, helpful, patient, knowledgeable, approachable, professional. Highly recommended.
Visited November 2023
Review titled New River Health
Replied on 09 November 2023
Many thanks for your comments, it is much appreciated and I will share this with our clinical and administrative staff
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Review titled Great nurse, made me at ease
Rated 5 stars out of 5
by Hannah - Posted on 31 August 2023
I had my first smear booked post child birth and the nurse was nothing but kind and caring, Thankyou!
Visited August 2023
Review titled New River Health
Replied on 04 September 2023
Dear Hannah Many thanks for your positive posting and I will pass your complimentary comments onto our nurse
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Review titled Use of text messages
Rated 3 stars out of 5
by DPateman - Posted on 11 July 2023
I have asked numerous times not to send me text messages which lead to a site which is not new river. I was assured that these would stop but yet again today I recieved another. I am quite tech savy but with numerous spam/scams I feel this could leave some of your more vulnerable patients open to feeling it is OK to open dubious text messages. What happen to letters?
Visited July 2023
Review titled New River Health
Replied on 12 July 2023
Dear Mr Pateman I would just like to reassure that these are sent from the GP surgery. They are called an Accurx florey and they ask for various types of medical information like BP reading or answering a questionnaire. When these get completed by patients all that information goes straight into your record. If you would prefer to give us that information via email or letter, we are still happy to accept this also (but will need a member of staff to input). Many thanks for your enquiry
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Review titled Terrible
Rated 1 star out of 5
by Phillip Gill - Posted on 29 June 2023
I was called while driving at 14:22 29/06/2023 twenty five minutes later when I arrived home, I called back only to find the surgery closed for staff. I found last week I may have tumour so thinking about this all week and thinking this is why surgery called how do you think I feel about the service they are offering. I have to now wait another 3 hours till they reopen. Get the training done out of hours when it does not affect patients. Now I’ll ring dead on 17:30 and be in 30 long queue. Also second timed I’ve complained about the service there lately and nothing came of that, as will happen again with this.
Visited June 2023
Review titled New River Health
Replied on 25 July 2023
Dear Mr Gill I am sorry to hear that you called back on a day that our phone lines were closed in the afternoon for training. The voicemail should have explained this and your would have been prepared to have called back after 5.30. It is not just our surgery that is closed on this occasion, the training events cover all GP surgeries in the East Herts area. I agree when you are trying to get through to speak a GP this can be frustrating. We have advertised the future closing dates on our website. I will take your suggestion of doing this training events outside of core GP hours with our Integrated Commissioning Board. I can see that we have contacted you regarding your bloods and the GP has referred you to the hospital and you should have got an appointment by now. I cannot see that you have complained previously, but not sure if you did this via email or paper. We do usually respond within 28 days of a patient making a complaint
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Review titled A GP who listens and provides the best care
Rated 5 stars out of 5
by Anonymous - Posted on 17 May 2023
I visited my GP today at New River Health and am once again impressed with the level of care provided by my Doctor. I believe that she only works on certain days so I do sometimes need to wait a bit longer for an appointment but the quality of the service and consideration she provides is outstanding. This is the nhs at its best. - thank you
Visited May 2023
Review titled New River Health
Replied on 18 May 2023
Many thanks for your positive review. It would be nice to feed this back to the GP concerned by you have left an anonymous post. If you could maybe email the surgery or contact us we can pass this on to her personally
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Review titled Very Caring Surgery
Rated 5 stars out of 5
by Satisfied Patient - Posted on 05 May 2023
I was concerned registering here as some negative past reviews (although better more recently). I must say the staff in Ware were wonderful when I went in. They helped sort out my online app and helped me book an appointment. They were so friendly and patient with me. The doctor I saw was also very thorough and he looked through my past history and made some suggestions that have helped. I have no hesitation in recommending them.
Visited April 2023
Review titled New River Health
Replied on 09 May 2023
Many thanks for your positive review. I will pass your comments onto our staff who on the whole do a really great job, sometimes under challenging circumstances.
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Review titled Caring service
Rated 5 stars out of 5
by Anonymous - Posted on 28 April 2023
I called the surgery very distressed and the receptionist was extremely caring and empathetic. She referred me to there social care worker who contacted me quickly and was able to help. I felt so pleased I had dealt with a human and not a robot.
Visited April 2023
Review titled New River Health
Replied on 02 May 2023
Many thanks for your feedback and we very much appreciate your positive comments about both our reception and social prescribing staff. We share both positive and negative feedback with our whole practice team and will make them aware of your experience
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Review titled Good location clean practice
Rated 4 stars out of 5
by Anonymous - Posted on 23 March 2023
Very helpful doctor took time to listen. Quick check in service. Saw doctor about 10 minutes passed appointment time but received the help and advice I needed
Visited March 2023
Review titled New River Health
Replied on 27 March 2023
Many thanks for your positive comments, it is really appreciated by all staff at New River Health. We are about to initiate a positive comments board across both surgeries and will be adding yours to this.
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Review titled Speedy response
Rated 5 stars out of 5
by Peter Westgate - Posted on 29 March 2023
I saw a doctor within a day about a rash on my arm that I had been treating myself. Doctor discussed possible causes and prescribed treatment. Very happy with service provided.
Visited March 2023
Review titled New River Health
Replied on 29 March 2023
Many thanks for your feedback. We are pleased to hear that your experience was a positive one and this will be feedback to staff both clinical and reception