New River Health
St Mary's Courtyard, Church Street, Ware, SG12 9EFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Appalling service
Rated 1 star out of 5
by Anonymous - Posted on 04 January 2023
Is there anyone at New River Health?? I need an appointment, had issues with getting appointment via website. Tried phoning, on phone for 10 minutes after selecting option 1. All I got was music. Totally disgusting & I feel totally helpless & without a GP. Do they exist any more.
Visited January 2023
Review titled New River Health
Replied on 13 January 2023
Dear Patient We are sorry to hear of your experience in trying to contact us. Due to unprecedented demand we are aware that patients are waiting for longer periods to get through to us by telephone. You may find it easier to contact us using eConsult for non urgent matters. This option is available on our website. I do hope that you have managed to obtain the help you require but if not, please do contact us again so that we can discuss your issues. Management Team - New River Health
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Review titled Helpful and prompt advice
Rated 4 stars out of 5
by Susan Morris - Posted on 29 January 2023
Phoned mid week to ask for apt ref unknown issues with breathing/heart palpitations/raised pulse and near collapse after exertion a couple of times . Within a few days had seen a nurse at the surgery, seen an out of hours doctor and then a paramedic re another topic (skin rash). Now I've had a blood test and awaiting cardio apt at local hospital. Very reassuring. As I'm someone who does not like to use the surgery unless I have to this did seem to be an easy process which I had been dreading before calling.
Visited January 2023
Review titled New River Health
Replied on 30 January 2023
Many thanks for review. It is encouraging to see such a positive response in an industry where the majority of feedback is negative. I will pass this onto the GPs and staff
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Review titled Wel done NHS
Rated 5 stars out of 5
by Anonymous - Posted on 15 January 2023
When I contacted Castlegate Surgery after Christmas I received excellent and fast service with a quick referal to the Lister Hospital which resulted in a potentially worrying condition being sorted out within 9 days.
Visited December 2022
New River Health has not yet replied.
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Review titled Great practice - been with them for almost 50 years
Rated 5 stars out of 5
by Anonymous - Posted on 11 January 2023
My husband had one or two worrying health concerns and contacted the practice online. An e consultation was arranged and then blood tests were recommended. It was easy to book an appointment at Hertford within a couple of days. The results were available online but one was inconclusive, so a further test was arranged and that result was available within a couple of days. All within normal tolerances so the concerns were addressed efficiently with a comment to repeat the tests in twelve months time unless there is another concern or change before then.
Visited November 2022
New River Health has not yet replied.
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Review titled Poor service
Rated 3 stars out of 5
by Erica Beglin - Posted on 21 September 2022
Until now I hae received excellent service from the Ware surgery but I when I attended for my annual review, as requested, I was not given a blood pressure check and the doctor seemed disinterested and just wanting to get rid of me. The appointment was on time and I was out in 7 minutes told to make a telephone appointment for further discussions. I have not bothered a doctor for 11 months and felt this was poor service.
Visited September 2022
New River Health has not yet replied.