New Silksworth Medical Practice
Silksworth Health Centre, Silksworth Road, Sunderland, Tyne and Wear, SR3 2ANContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled no appointments
Rated 2 stars out of 5
by Alan Dawes - Posted on 04 September 2024
sent a letter to make appointment asap for my chrinic illness, rang up to make one and was told none for three weeks and to call back then but may not get one then either, the girl didnt seem to care less either way , what was the point of sending me the letter when i cant even get in to see anyone, seems pretty rediculous . obviously too many patients in your surgery
Visited August 2024
Review titled New Silksworth Medical Practice
Replied on 05 November 2024
Dear Mr Dawes, We are so sorry you have experienced this service from our Practice we do apologise, We recall our Patients in Birthday Months for Long Term conditions or unless the Clinician has asked to see a Patient sooner, we have encountered some staffing issues over the last few months due to peak holiday periods and sickness, the Management Team have been working looking at capacity and demand and as a result are investing in more Clinical Team members so you should see more availability in appointment offering. Kind regards New Silksworth Medical Practice
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Review titled Dreadful practice
Rated 1 star out of 5
by Anonymous - Posted on 26 February 2024
No appointments taken over the phone. Medication ordered on line not received after 1 week .Receptionist not helpful at all.Changing to another practice.
Visited February 2024
Review titled New Silksworth Medical Practice
Replied on 07 March 2024
I am sorry that you have felt the need to post this anonymously without giving the practice the opportunity to resolve your issues. If there is anything that we can help you with to prevent you moving please contact the surgery and speak to the Team Leader. Thank you
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Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 22 February 2024
Visited surgery today, reception team very helpful and efficient. Used new Alliancecare service very impressed and delighted at how quick you get to see a GP. Overall very happy
Visited February 2024
Review titled New Silksworth Medical Practice
Replied on 29 February 2024
Thank you for taking the time to share your experienced with our Practice. We are extremely pleased that you had a positive experience that you were happy to share. We will feed this back to our staff.
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Review titled Horrible reception
Rated 1 star out of 5
by Praise - Posted on 16 February 2024
Kept calling their line regardless of how long i had to wait before they picked and for everytime they pick my call and hear me speak, they end the call.
Visited February 2024
Review titled New Silksworth Medical Practice
Replied on 19 February 2024
Dear Patient, I'm really sorry you have experienced problems when calling the Practice, you do not specify a date or time when you called to enable me to investigate, therefore I will need further information, as there is no details I have no information to contact you, I would be happy if you contacted the Practice on 0191 521 0252 or alternatively emailed Kevin.Doran@nhs.net to enable me to investigate your concerns, I will also report to our Telephone Provider to see if there was any issues across last week, alternatively you can also access our Alliance Care System to make appointments I have included the link if you select New Health Problem if this is a new problem, https://access.klinik.co.uk/contact/alliance-care Kevin Doran Assistant Head of General Practice
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Review titled Staff going extra mile
Rated 5 stars out of 5
by Anonymous - Posted on 22 February 2024
Attended the surgery and had previously struggled with the new online system. Reception staff member took time to take me through the process and now o can use this without problem. It is fast and efficient. Thank you to the staff member for going the extra mile. Very impressed.
Visited February 2024
Review titled New Silksworth Medical Practice
Replied on 29 February 2024
Thank you for taking the time to share your experienced with our Practice. We are extremely pleased that you had a positive experience that you were happy to share. We will feed this back to our staff.
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Review titled Fantastic caring staff
Rated 5 stars out of 5
by Anonymous - Posted on 11 December 2023
The service I have received received from the surgery today ( reception staff and ANP) has been outstanding and I am very happy with my care. I also was in 2 weeks ago and again had fabulous service .
Visited December 2023
Review titled New Silksworth Medical Practice
Replied on 12 December 2023
Thank you so much for your lovely feedback, we really appreciate this. We are so pleased you have had a good experienced and received good care and service from our staff.
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Review titled Thank you
Rated 5 stars out of 5
by Anonymous - Posted on 29 June 2023
I would like to thank you for your help and professionalism shown over my recent request for steroid medication. Also, could you please pass on my thanks to the other admin/reception staff and clinicians as I always receive a great service. Well done to you and your team Thank you, you all do a fantastic job Please forward this email onto your manager Kind regards
Visited June 2023
Review titled New Silksworth Medical Practice
Replied on 30 June 2023
Dear Patient We are so please to have been of assistance and that your have had a positive experience and taken the time to feedback. You have acknowledge the service and the professionalism of staff and we are extremely grateful. Thank you
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Review titled Excellent GP
Rated 5 stars out of 5
by Anonymous - Posted on 29 June 2023
I have been a patient for many years, and over the years you have had some excellent GP's. I just wanted to let you know that new GP, is worth his weight in gold. Please do whatever it takes to keep him as he is an asset to the surgery and the NHS in general. he is thorough, listens, remembers you when you go for follow up, he did his own bloods on me last time I was there instead of having to faff about making a separate appointment, no GP has ever don that. It's brilliant. The messaging system where he can text a message and it allows me to reply is brilliant to.
Visited June 2023
Review titled New Silksworth Medical Practice
Replied on 30 June 2023
Dear Patient, Thank you for your feedback and extremely please that you have had a positive experience. We will feed your review back to our staff. Thank you
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Review titled Bad service
Rated 1 star out of 5
by Anonymous - Posted on 31 May 2023
After waiting over and hour to make an appointment for an unwell 3 year old I was told to call back the next day. After waiting in a queue at 08:00 am I was then told emergency appointments don’t exist now and a form needs completing. This is the third or fourth time I have called and received unhelpful, rude and unprofessional attitude from the receptionist. As I can see from reviews I am definitely not the only one to receive this service from the receptionist. This needs addressing before they lose another family from the practice as my family and I will certainly be leaving.
Visited May 2023
Review titled New Silksworth Medical Practice
Replied on 01 June 2023
Dear Patient, I am sorry that you experienced difficulty making an appointment. As you know and all patients have been informed we have switched to a new system called Alliancecare to book appointments. It is extremely difficult to address your concerns and comment on your experience when this comment has been posted anonymously. Please contact me directly judith.taylor9@nhs.net and I will be more than happy to address your concerns. Thank you
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Review titled Really
Rated 1 star out of 5
by Kaye Crawshaw - Posted on 19 June 2023
Seen the consultant in may who wrote to this GP asking for a medicine to be added. Seen another consultant today in same department and asked if I had been taking the said medicine and it’s should have been prescribed a month ago by the GP. It hasn’t and it’s effecting my condition. It’s terrible service. I have a serious illness and things like this certainly do not help.
Visited May 2023
Review titled New Silksworth Medical Practice
Replied on 20 June 2023
Dear Patient Thank you for your review. I have investigated your concerns. The practice received a letter dated 22nd June 2023 into our surgery on 8th June 2023. The medication was added and issued on 13th June 2023. There was no delay from receipt to processing and issuing your medication. The type of medication you were prescribed is also available to purchase over the counter from the local pharmacy.