Newbury Street Practice
The Health Centre, Mably Way, Wantage, Oxfordshire, OX12 9BNContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Newbury Street Practice .
Reviews
-
Review titled Thank You
Rated 5 stars out of 5
by DAVE BUNTING - Posted on 24 March 2025
Thanks to the female doctor who's surname begins with E ... she really is going above and beyond to resolve my issues and i have every confidence we will find a solution. Credit where its due, they are trying to improve the service on offer ... and its showing.
Visited March 2025
Review titled Newbury Street Practice
Replied on 26 March 2025
Dear Mr Bunting thank you so much for your review. I will ensure this is passed onto her Kind Regards Gail Wells IT Lead
-
Review titled Great service
Rated 5 stars out of 5
by David Law - Posted on 21 March 2025
I went to take my mum for her health checkup at Newbury Street Practice yesterday. While there I mentioned to the receptionist that I can't access the app for ordering my prescriptions. She was very friendly and helpful and took my details to pass on to the team that deals with it. I had a text message later that day with guidance how to resolve it. The first attempt didn't work but they came back next morning with a solution and it now works perfectly. Thanks to all involved.
Visited March 2025
Review titled Newbury Street Practice
Replied on 21 March 2025
Dear Mr Law thank you for your feedback. We are pleased you have now managed to access the NHS App now so it makes it easier to order your repeat requests. I will be sure to pass this onto the team who have helped you Kind Regards Gail Wells IT Lead
-
Review titled Swift service sensible solution
Rated 4 stars out of 5
by Anonymous - Posted on 24 March 2025
Sent image of my infected finger, dr called within 10 mins and my prescription will be ready to collect shortly. Great service thank you
Visited March 2025
Review titled Newbury Street Practice
Replied on 26 March 2025
Dear Patient thank you for your review. Very pleased you had such quick service Kind Regards Gail Wells IT Lead
-
Review titled Poor patient understanding
Rated 1 star out of 5
by Chris Bowen - Posted on 19 February 2025
I've gone round and round in circles trying to get listened to. Every time I reach out to have my medication adjusted, I'm met with resistance. I have a long term chronic health condition and it's getting harder to be taken seriously by anyone at the surgery. Given there are two options in Wantage, I'd recommend the one I haven't used.
Visited February 2025
Review titled Newbury Street Practice
Replied on 27 February 2025
Dear Mr Bowen I am sorry to hear you have had problems with this. Please could you call me on 01235 639521 and ask to speak to Gail Wells. Once I have spoken to you and can get more details re exactly what has happened then we can get it sorted out for you. I work Weds, Thurs and Fridays 8-4.30. I hope to hear from you soon, I am sorry it has taken this long for me to reply to you, I have been on leave Kind Regards Gail Wells IT Lead Newbury Street Practice
-
Review titled Great service
Rated 4 stars out of 5
by Jason Maynard - Posted on 09 October 2024
Had a very helpful young lady help me get into my app, I had been to the surgeon 3 times and finally today got it sorted
Visited October 2024
Review titled Newbury Street Practice
Replied on 24 October 2024
Dear Mr Maynard thank you so much for your review. I will be sure to pass this on to the team, Kind Regards Gail Wells IT Lead
-
Review titled Superb Service
Rated 5 stars out of 5
by Anonymous - Posted on 23 October 2024
A big thank you to Newbury Street Practice. After filling in the form I was contacted within 30 minutes by a lovely receptionist and given an appointment for later that afternoon with my own doctor who showed great kindness and understanding. I could not have had a better experience.
Visited October 2024
Review titled Newbury Street Practice
Replied on 24 October 2024
Dear Patient thank you for your review. I will pass this onto the team Kind Regards Gail Wells IT Lead
-
Review titled Great practice
Rated 4 stars out of 5
by Kate Weaving - Posted on 14 October 2024
I have been greatly Impressed with the new online booking system at Newbury street practice. I have been able to speak to a Dr both times I have needed to on the same day of calling. Both times of use I have been seen within 24 hours by a Dr. The system is really easy to use and I it’s very reassuring to know you can speak with a Dr or be seen so soon. I really appreciate all the hard work of the surgery staff from the reception team to the medical staff. The new practice is fresh and modern and I feel the service of the practice matches its new and updated building. I cannot speak highly enough of my personal GP who has gone above and beyond for myself and four generations of my family in recent months and years. Congratulations to all who have played a part in vastly improving this service for patients. We understand the pressure you are all under and thank you for your dedication to the community.
Visited October 2024
Review titled Newbury Street Practice
Replied on 24 October 2024
Dear Kate thank you so much for your review. It is lovely to hear that you are so happy with the service we provide and are finding the triage system easy to navigate. I will make sure this is passed onto all of the team Kind Regards Gail Wells IT Lead
-
Review titled Helpful, polite, friendly
Rated 3 stars out of 5
by Anonymous - Posted on 09 October 2024
I visited them as I couldn’t access things remotely. They were friendly and helpful and my issues were solved quickly.
Visited October 2024
Review titled Newbury Street Practice
Replied on 24 October 2024
Dear Patient thank you for your review, I will ensure this is passed on to the team Kind Regards Gail Wells IT Lead
-
Review titled Great COVID & Flu vaccine appointment experience!
Rated 4 stars out of 5
by Anonymous - Posted on 22 October 2024
Very well organised practice for my vaccine day appointment that was efficiently set online prior. I received a warm welcome from all the staff. I didn't wait and I was well directed. I received all vaccines and information I needed. Overall great experience! Please keep the good work and thank you again!
Visited October 2024
Review titled Newbury Street Practice
Replied on 24 October 2024
Dear Patient thank you for your review. I will make sure this is passed on the team Kind Regards Gail Wells IT Lead
-
Review titled Efficient and friendly
Rated 5 stars out of 5
by Anonymous - Posted on 15 October 2024
I needed to book an appointment for my son to see a doctor. I had never used the online system before, so didn’t quite know what to expect. I was incredibly impressed with the speed and efficiency of the process; I received a call within 5 minutes from a friendly and helpful member of staff. She was able to book an appointment within a reasonable amount of time. Thank you!
Visited October 2024
Review titled Newbury Street Practice
Replied on 24 October 2024
Dear Patient thank you for you review. I will ensure this gets passed onto the team Kind Regards Gail Wells IT Lead