Newbury Street Practice
The Health Centre, Mably Way, Wantage, Oxfordshire, OX12 9BNContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Newbury Street Practice .
Reviews
-
Review titled I can't get an apointment at all
Rated 1 star out of 5
by Anonymous - Posted on 06 July 2023
I have phoned on many an occation and been told that I can only have a phone call with my GP. I have not had any appointment since 2019. I have had phone calls with GPs, my surcumstances have changed but it is practically impossible to get a face to face appoinntment at all.
Visited June 2023
Review titled Newbury Street Practice
Replied on 07 July 2023
Dear Patient thank you for your feedback. We operate a telephone triage system so that the clinicians can then call patients back and invite patients into the practice for a same day face to face consultation. You do need to speak to a GP initially however as it is the GP who will agree with you an appointment time so you do have to go through them. Please do call back and ask for a phone call slot with your GP so we can get you on the list. There are a few prebookable phone call slots so it depends on if it is needed for today or you are willing to wait a few weeks to speak to your own GP Kind Regards Gail Wells IT Lead
-
Review titled Rude receptionist
Rated 3 stars out of 5
by Anonymous - Posted on 02 June 2023
Please train your receptionist(s) in some basic manners. I understand they may be busy, but there is no reason to be so rude. Unfortunately this is not a one off problem.
Visited June 2023
Review titled Newbury Street Practice
Replied on 07 June 2023
Dear Patient I apologise you had to experience this. Please could you contact me and then I can look into this further. If you can email myself on gail.wells@nhs.net with your name, the telephone number you called from and the date/time of your call then I can listen back to it and we can address any issues you had during the call. Thank you for bringing this to our attention Kind Regards Gail Wells IT Lead
-
Review titled Very good support/admin staff
Rated 5 stars out of 5
by Mr Graham Brooks - Posted on 01 June 2023
The young man I spoke to this afternoon was polite, friendly and incredibly helpful. I believe he may have worked in the admin/ support to find the best way forward on a number of issues I had been building up over the last 3 years or more. Highly Recommended
Visited June 2023
Review titled Newbury Street Practice
Replied on 05 June 2023
Dear Mr Brooks thank you very much for your review, I will pass this onto the member of staff. Thank you for mentioning how helpful he was, it really does boost staff moral when patients respond to things like this and makes us realise how appreciated we are kind regards Gail Wells IT Lead
-
Review titled Brilliant doctor!
Rated 5 stars out of 5
by Rachel Grimsey - Posted on 18 April 2023
I have been in contact and seen the same doctor for over a year now and she is just brilliant. She has seen my daughter and I since before I was pregnant and i wouldn’t want to see another doctor now. She always has time for us, and I feel confident in any advice she gives.
Visited April 2023
Review titled Newbury Street Practice
Replied on 19 April 2023
Dear Rachel thank you for your feedback. It is good to know you feel supported and confident in your doctor. I will share this with the team, thank you for contacting us kind regards Gail Wells IT Lead
-
Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 21 April 2023
Had a wonderful young man ring me to appologise for a very rude receptionist, he couldnt have been any kinder what a lovely phone call.
Visited April 2023
Review titled Newbury Street Practice
Replied on 24 April 2023
Dear Patient thank you for your feedback. I will make sure this is passed on, we do appreciate lovely comments like this Gail Wells IT Lead