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Newport Pagnell Med.Ctr.

Queens Avenue, Newport Pagnell, Buckinghamshire, MK16 8QT

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Patient ratings and reviews

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Reviews

Displaying 1 to 10 of 28

  1. Review titled A waste of my taxes!

    Rated 1 star out of 5

    by Mrs Nelson - Posted on 12 November 2024

    Completely ridiculous system to attempt to get medical aid! Especially when we're been bled dry through taxes, only to not be able to access care when needed!! Absolutely disgraceful! So we have to spend time either being in a ridiculously long phone queue or use accurex only to be sent a message back (which patients cannot reply to) stating there's no appointments left and/or seek private health care. Outrageous!!

    Visited November 2024

    Report as unsuitable

    Newport Pagnell Med.Ctr. has not yet replied.


  2. Review titled Frustrating Appointment Process, but Friendly Staff

    Rated 1 star out of 5

    by Anonymous - Posted on 05 November 2024

    I've had several occasions when I've needed to call the surgery, always dialing in at 8 am, only to queue up in a long line. Most of the time, I hear the same response: "We cannot give you an appointment." My latest experience was just a few weeks ago, when I found myself 50th in line. When I finally reached someone, I was told, “We cannot give you a future appointment.” I asked, "Ever?" It was baffling. The next day, I tried again, and while I was only 2nd in line, I still waited over an hour just to speak to someone and get my results. After all that, my appointment was set for three weeks away. When I asked if they would call me when my results arrived, I was told I needed to call in myself. Calling in every day for hours? This is an ongoing issue and has been for years. It’s the 21st century—surely, more staff can be hired to help manage calls. On the bright side, the staff themselves are very polite and helpful. I feel for them, having to work in such a challenging environment.

    Visited October 2024

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    Newport Pagnell Med.Ctr. has not yet replied.


  3. Review titled 30 mins late by 0900hrs

    Rated 1 star out of 5

    by Anonymous - Posted on 25 October 2024

    Appointments were running 25 mins late by 0900hrs. They open at 0800hrs. How is it possible to be so out of step in such a short period of time! I had to reschedule due to needing to leave for work.

    Visited October 2024

    Report as unsuitable

    Newport Pagnell Med.Ctr. has not yet replied.


  4. Review titled Disappointed today

    Rated 2 stars out of 5

    by Anonymous - Posted on 21 October 2024

    I have been ill for 3 days, tried to message the surgery today but the online system closes during the morning. So I decided I was happy to ring and wait in the telephone queue, except that was closed too because the queue was too long. Instead I am sat in urgent care as instructed by 111 for a 5 hr wait. I just wanted to get a message to a doctor to see what they could recommend. Other surgeries around Milton Keynes do not have the same issues and I had expected with now 3 surgeries in the group that there would at least be a possibility of waiting in a telephone queue.

    Visited October 2024

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    Newport Pagnell Med.Ctr. has not yet replied.


  5. Review titled Absolutely terrible

    Rated 1 star out of 5

    by Shane C - Posted on 07 October 2024

    Unable to speak to anyone on the phone as there are 50 people waiting and the online system is closed. This means I have to go to hospital, no wonder everything is in such a mess.

    Visited October 2024

    Report as unsuitable

    Newport Pagnell Med.Ctr. has not yet replied.


  6. Review titled Awful baby care/postnatal care

    Rated 1 star out of 5

    by Anonymous - Posted on 13 September 2024

    Since having my son in May 2024 my experience with his medical care has been dreadful. I have had to beg for every appointment, including his 6 week check up (which happened at 8 weeks) and his 12 week vaccinations, which he is now receiving at 17 weeks. I had to go into the surgery to find this out, I have not been given a confirmation text or letter. This is completely unacceptable and not only leaves my son vulnerable to disease, but has left me feeling like we are invisible. Due to going abroad I had to reschedule his vaccinations. I reached out at least 3 weeks beforehand, during which I called at least 6 times and visited the surgery twice in order to speak to someone, at which point they always told me we were ‘marked as urgent’ and would ‘receive a call within the week’. This was a lie, I received no call and had to go in to the surgery to sort this out. The communications system in this surgery is appalling. I’m disgusted that I have been lied to and said they will contact me, with no attempts being made. We will be changing surgeries as soon as my son has had his vaccines, 5 weeks behind schedule. This is a huge shame as my pregnancy care was great, but since having my son it’s like we don’t exist.

    Visited September 2024

    Report as unsuitable

    Newport Pagnell Med.Ctr. has not yet replied.


  7. Review titled Thank you

    Rated 5 stars out of 5

    by Mark b - Posted on 17 September 2024

    I have not needed to see a gp for quite a long time, years. Following a burn to my ankle that wasn’t healing very well I was after some advice. I left a call Me back message at the med centre, was called back & a phone consultation followed a couple of hours later. That was followed by an in person appointment the next morning & I’ve just had a follow up appt today. Both times the ladies who saw me were professional & engaging. I felt that I had top drawer care & advice that was easy to access, resulting in My burn healing well despite its awkward position. I just wanted to express how grateful I am to have such good care available so close to home & to say thank you again to both of my care providers.

    Visited September 2024

    Report as unsuitable

    Newport Pagnell Med.Ctr. has not yet replied.


  8. Review titled The Matron Service

    Rated 4 stars out of 5

    by CAROL NICHOLSON - Posted on 16 October 2024

    the two ladies from the Matron team visited my husband and I at our home, mainly for his memory problems, we found them both most helpful courteous and understanding to both our on going needs, and have referred him to the memory service and also respected my needs with his care, both physically and mentally it is just a most efficient and necessary service for patients and carers alike. Thank you so much ladies I should also like to praise your call back system when the telephones are really busy, Just dial 0 when you are prompted. I have used this service 2 or 3 times recently and have been called back within two hours and either offered an appointment face to face or a telephone appointment with a Doctor, Paramedic or a Nurse Practitioner and even a Pharmacist, it saves waiting for ages for your call to be answered. A brilliant service Thank you

    Visited September 2024

    Report as unsuitable

    Newport Pagnell Med.Ctr. has not yet replied.


  9. Review titled No Health Service

    Rated 2 stars out of 5

    by Sandra Oxley - Posted on 16 May 2024

    Access is impossible. I tried to access online triage, it was "temporarily unavailable try again 8.00 am Friday or ring". I bit the bullet anticipating a long wait but no that too was full. The alternative was 111 or walk in centre. The last time I experienced that was after the same experience with Newport Pagnell Medical Centre in February with my husband and we left A&E 14 hours later still without final results of tests. His "care" is still ongoing at a snail's pace. When you manage to access a practitioner the care is good assuming you're still alive by then.

    Visited May 2024

    Report as unsuitable

    Newport Pagnell Med.Ctr. has not yet replied.


  10. Review titled Awful

    Rated 1 star out of 5

    by Anonymous - Posted on 02 April 2024

    Tried to get an appointment for a specific issue .Terrible communication , no response , impossible to get help and support . Staff clearly overworked and overwhelmed

    Visited April 2024

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    Newport Pagnell Med.Ctr. has not yet replied.