Newport Pagnell Med.Ctr.
Queens Avenue, Newport Pagnell, Buckinghamshire, MK16 8QTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Absolutely shocking wait times
by Anonymous - Posted on 19 April 2024
I called at exactly 8am Monday morning for an appointment. To my dismay I was caller number 46 in the queue. My call was answered an hour and fifteen minutes later, and the best they could do was a telephone appointment on Friday afternoon. During the appointment the GP asked me to come to the surgery at 4pm. Unfortunately I subsequently had to cancel, so I called them at 3pm, to find I was caller number 20 in the queue. It's now 3:20pm and I'm caller number 14. It's likely I won't be able to cancel before my actual appointment. I was previously with Kingfisher Surgery, who were great, but they recently merged with Newport Pagnell and Willen, with the Newport surgery acting as the main one, and now the service is the worst I've ever experienced in my life. I don't know if it's early teething problems from the merge or if they were totally unprepared. Either way, having to wait this long to speak to someone is totally unacceptable.
Visited April 2024
Newport Pagnell Med.Ctr. has not yet replied.
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Review titled Fantastic experience every time
Rated 5 stars out of 5
by Anonymous - Posted on 18 June 2024
The online booking system is quick, efficient and easy to use. It allows you to give details of the issue which aids triage of appointments. When using this I have received a call back the same morning (for more urgent issues) and there was no waiting on the phone to get through! The doctors are kind, compassionate and take the time to explain conditions and what the options are. At a recent appointment for a condition with my hand, the doctor noticed I had had a flare up of a skin condition (unrelated to the reason for appointment) and prescribed some medication. Following the appointment I have had two referral letters. I have to say this is the best experience of seeing a GP I have had in my life (although the provision of care at the practise is always excellent). I had been bracing myself to have to persuade the doctor as to why a referral would be necessary but it was offered without any request from myself. The fact the doctor noticed a second issue and checked in with regards to that was incredibly reassuring. Having the ability and time to treat the whole person as opposed to individual issues shows compassionate care at its best and in a surely better for society (and the NHS!) in the long run.
Visited March 2024
Review titled Newport Pagnell Med.Ctr.
Replied on 08 July 2024
Dear Patient, Thank you for your positive comments and feedback. We are delighted that we were able to meet your expectations. We welcome the opportunity to receive, review and reflect on all comments to help us improve our service to you and other patients. I will convey your feedback to all our team. Fazilat Shivji Services Support Manager
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Review titled Very sad
Rated 1 star out of 5
by Anonymous - Posted on 30 April 2024
Waiting doctor call already 4 days but when you come in Gp always do like for you call in one hour and all day like that... For 4 days I been I GP 12 times and nobody can help. Answer sound: Doctor not in GP this moment his call you later. Wait call 4 days. Try to do appointment always answer sounds we don't have a space on this moment and continued couple days... In the morning no chance to call in gp always you are 37 on the cue... try to do what call me. Call me back and sad we call you later and nobody call... I not understand how can do diagnostic by call..
Visited March 2024
Newport Pagnell Med.Ctr. has not yet replied.
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Review titled Kindness Personified after Northants Police Injuries
Rated 5 stars out of 5
by Scott L Pileckas - Posted on 21 February 2024
The staff suggested, endorsed, and facilitated my new blue badge. I have zero health problems before I was injured by two officers with C I D in Brackmills in Northamptonshire Police and, unfortunately, as we all know from the news, misconduct in the police is rife. Complaints against them are resolved in less than 0.01% of the time, but my practice has been beyond supportive. They have even forced me to attend psychotherapy to ensure the ongoing harassment by the two officers does not impinge on my recovery. Thank you guys for everything. God bless and keep you all.
Visited February 2024
Review titled Newport Pagnell Med.Ctr.
Replied on 08 July 2024
Thank you for your positive comments and feedback. We are delighted that we were able to meet your expectations. We welcome the opportunity to receive, review and reflect on all comments to help us improve our service to you and other patients. I will convey your feedback to all our team. Fazilat Shivji Services Support Manager
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Review titled Efficient and responsive practice
Rated 5 stars out of 5
by Anonymous - Posted on 12 January 2024
I have had a number of medical issues over the last 12 months and I have used the online triage system , which has worked well for me . When required I have speedily escalated to a face to face appointment or blood test appointment . Much of my contact has not necessitated a face to face appointment and has been dealt with perfectly appropriately by telephone contact or text message
Visited January 2024
Review titled Newport Pagnell Med.Ctr.
Replied on 08 July 2024
Thank you for your positive comments and feedback. We are delighted that we were able to meet your expectations. We welcome the opportunity to receive, review and reflect on all comments to help us improve our service to you and other patients. I will convey your feedback to all our team. Fazilat Shivji Services Support Manager
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Review titled By far the best practice
Rated 5 stars out of 5
by Anonymous - Posted on 18 October 2023
I've been with this Medical Centre since 2020, and could not be happier with the way I've been treated. Of course it can take a while to get an appointment, but it's the same, if not worse, everywhere. On occasions I've needed urgent help, I've been assisted in good time, and with remarkable kindness and dignity. For routine appointments or issues, I've been listened to and given appropriate help. Their follow-up response time when I've called 111 has been great. I do not understand people asserting the staff are rude or unhelpful, this could not be further from the truth - I accept if you're worried or in pain you may feel like they're not helping but one can only assume this is a very subjective opinion based on the moment. I had Covid & flu jabs last weekend, the nurse & assistant were exceptionally friendly and happy - this goes a long way to make a patient feel welcomed and cared for. And as for the reception staff, they are the nicest I've ever met (and I've met a lot over the years). Last week I popped in to change an appointment and had a bit of a breakdown, the receptionist immediately came from behind the desk and helped me to sit & calm down - I felt genuinely cared for. Also the site is clean, tidy and a pleasure to visit - I have visited surgeries where you want to wipe your feet on the way out. In short, best MC I've ever been to
Visited October 2023
Review titled Newport Pagnell Med.Ctr.
Replied on 08 July 2024
Thank you for your positive comments and feedback. We are delighted that we were able to meet your expectations. We welcome the opportunity to receive, review and reflect on all comments to help us improve our service to you and other patients. I will convey your feedback to all our team. Fazilat Shivji Services Support Manager
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Review titled Efficient co-ordinated care
Rated 4 stars out of 5
by Anonymous - Posted on 08 September 2023
I have experienced a number of medical issues in recent weeks and have found the practice to be extremely efficient and prompt in their response. I felt my concerns were listened to and addressed. I find telephone consultations quite difficult compared to face to face but I have really noticed a change in the quality of these type of appointments at Newport Pagnell Health Centre. The consultation was a true dialogue, rather than one-sided, and I felt able to voice my concerns. A series of appointments included GP, nurse and paramedic input - my comments apply to all.
Visited September 2023
Review titled Newport Pagnell Med.Ctr.
Replied on 18 September 2023
Thank you for your feedback. We are so pleased to hear that you have been satisfied with the care you have received. We will pass your comments onto our staff.
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Review titled Mixed Experience
Rated 2 stars out of 5
by Helen - Posted on 31 August 2023
In some ways this surgery is great. The diabetic nurse is excellent and is very thorough and if I were just basing my review on her it would be top notch. Now to the bad bits. Trying to get through to the surgery takes over 20 minutes each time I have called. The online system where you can apparently book appointments is rubbish and unhelpful. Waste of time using the system. I’ve had one particular dr who wasn’t interested in what was causing my symptoms but would rather prescribe me painkiller than address the cause which she didn’t know and didn’t refer me anywhere. Another appointment the dr did refer me for investigations and did say she would also put some of my meds on repeat but she hasn’t done this. I raised this with the online system and have a standard message from the surgery that I need to speak with a dr to get the meds on repeat. No offer of an appointment. No taking into account my message advising that rhe dr hadn’t done what she promised. So now I am going to have to waste more of my time actually trying to get through to explain to a receptionist. I get the impression the surgery is understaffed but this shouldn’t mean getting rid of me as quickly as possible and not addressing any causes of my illness or errors they have made.
Visited August 2023
Review titled Newport Pagnell Med.Ctr.
Replied on 01 September 2023
Thank you for your feedback with regards to the service you have received from the Practice. Your comments will certainly be passed onto our Diabetes team. We are sorry to hear that you have been unhappy with other aspects of our service. If you would like to contact us further and provide additional information about the difficulties you have experienced, we will be able to investigate this for you. Please visit our website and complete a complaints/feedback form or telephone the Practice and ask to speak with a Team Leader.
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Review titled Attentive, caring, responsive staff!
Rated 5 stars out of 5
by Scott L Pileckas - Posted on 22 August 2023
: I have a severe disability due to a freak accident caused by officers at Northamptonshire Police, and the GP and her colleagues have been more than understanding of the extremely unique, unprecedented circumstances of the injury that introduced me to her/them. She is graceful, knowledgeable, and attentive. I am so very grateful for her care and meticulousness
Visited August 2023
Review titled Newport Pagnell Med.Ctr.
Replied on 23 August 2023
Thank you so much for your feedback. We are so pleased to hear that you have been satisfied with the care you have received. We will pass your comments onto our staff.
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Review titled Fantastic Occupational Thereapist
Rated 5 stars out of 5
by Scott L Pileckas - Posted on 28 August 2023
The OT has been fantastic. She called me personally and, despite my dismissals to the contrary, told me not to worry about taking up her time for something so 'trivial'. She is working diligently to help me find replacement crutches for my 6'5 frame, for which I am so grateful. God bless you and everyone there!
Visited August 2023
Review titled Newport Pagnell Med.Ctr.
Replied on 30 August 2023
Thank you very much for such wonderful feedback! We are so pleased that you have been happy with the treatment you have received and will certainly pass your comments onto the staff member involved.