Newport Pagnell Med.Ctr.
Queens Avenue, Newport Pagnell, Buckinghamshire, MK16 8QTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Attentive Practice
Rated 4 stars out of 5
by Anonymous - Posted on 06 September 2023
They were quick & attentive to deal with my Nan & I really appreciated the matter of urgency! Very helpful, kind & understanding!
Visited August 2023
Review titled Newport Pagnell Med.Ctr.
Replied on 18 September 2023
Thank you for your feedback. We are so pleased to hear that you have been satisfied with the care you have received. We will pass your comments onto our staff.
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Review titled Worst practice ever
Rated 1 star out of 5
by David Russell - Posted on 05 July 2023
I’m actually complaining on behalf of my 80 year old mother, who cannot get an appointment, has a heart condition and various other ailments. Having also been with this practice it has to be one of the most unprofessional surgery’s I have come across. Staff are rude unhelpful and the doctor’s aren’t much better . Having read the reviews thinks have not improved!
Visited July 2023
Review titled Newport Pagnell Med.Ctr.
Replied on 06 July 2023
We are very sorry to hear that you are unhappy with the service your mother has received from NPMC. If you would like to contact us further and provide information about the difficulties she has experienced, we will be able to investigate. Please visit our website and complete a complaints/feedback form or telephone the Surgery and ask to speak to a Team Leader.
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Review titled Superb in many ways
Rated 5 stars out of 5
by JOHN KEMP - Posted on 05 July 2023
Telephone was answered very quickly and my problems were dealt with in a sensitive and professional manner. It was a good experience that has eased my anxiety. Thank you .
Visited July 2023
Review titled Newport Pagnell Med.Ctr.
Replied on 06 July 2023
Thank you for your feedback. We are so pleased to hear that you have been satisfied with the care you have received. We will pass your comments onto our staff.
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Review titled very poor
Rated 1 star out of 5
by Anonymous - Posted on 18 May 2023
I would stay away! very poor service and uncaring staff, Reception staff and secretaries are rude and do not get back to patients if they say they will, always having to chase for an answer
Visited May 2023
Review titled Newport Pagnell Med.Ctr.
Replied on 31 May 2023
We are very sorry to hear that you are unhappy with the service you have received from NPMC. If you would like to contact us further and provide information about the difficulties you have experienced, we will be able to investigate. Please visit our website and complete a complaints/feedback form or telephone the Surgery and ask to speak to a Team Leader.
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Review titled good in parts
Rated 3 stars out of 5
by Richard Paul Harris - Posted on 01 June 2023
nurses brilliant. see face to face put your mind at rest that's the good part. The not so good parts is trying to get appointment with a Doctor face to face. Receptionists can be quite rude when you have the chance to speak to them after a long wait.
Visited May 2023
Review titled Newport Pagnell Med.Ctr.
Replied on 05 June 2023
Thank you for your feedback, we are so pleased to hear that you have been satisfied with the care you have received and will pass your comments onto our Nursing team. Should you wish to submit a complaint about any of the other points you have mentioned, please visit our website and complete our Comments/Complaints form. Once we have received this, we will investigate for you.
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Review titled 30 days notice letter received today
Rated 1 star out of 5
by Anonymous - Posted on 20 February 2023
Me and my family received a letter in the post today saying in 30 days time we will be unable to use the practice. We lived in Newport for 10 years and then moved to Cranfield 8 years ago. We changed our address with the practice when we moved and we were able to carry on as normal. So now without warning after all this time we are getting kicked off the books. I have a serious medical condition and need regular medication. So now myself and my family are going to have to find a new doctors. That’s if we can find one that’s taking on new patients. Let’s hope I can find a new doctors quickly and let’s hope I don’t run out of medication! You should be ashamed of yourselves!
Visited February 2023
Review titled Newport Pagnell Med.Ctr.
Replied on 21 February 2023
We are sorry to hear that you are unhappy with the service you have received from NPMC. If you would like to contact us further and provide information about the difficulties you have experienced, we will be able to investigate. Please visit our website and complete a complaints/feedback form or telephone the Surgery and ask to speak to a Team Leader.
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Review titled Very professional and helpful
Rated 5 stars out of 5
by Neville Rowles - Posted on 22 February 2023
I went online at 3.30pm to complete the contact form and expected to recieve a telephone consultation within a day or so or a face to face consultation within the next couple of weeks. ten minutes later I recieved a text and an e mail notifying me that I had an appointment at 4.30pm the same day !! The staff were as ever very helpful, friendly and professional. Completely exceeded my expectations.
Visited February 2023
Review titled Newport Pagnell Med.Ctr.
Replied on 23 February 2023
Thank you for your feedback, we are so pleased to hear that you have been satisfied with the care you have received. We will pass your comments onto our staff.
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Review titled Poorly Managed
Rated 2 stars out of 5
by Anonymous - Posted on 26 January 2023
The nurses are absolutely brilliant. The doctors are okay, only a few seem to genuinely take an interest. Unfortunately all the doctors I've seen are to scared to prescribe high risk medications even when the risks are far out weighed by the positives. I myself had to struggle for years before they finally sorted me out, 1 month prescription later and I got my life back but I literally had to fight and pester them constantly. It's ridiculous the lengths you have to go to for help. Lastly the online system is an absolute joke. Even though they changed to a different system I'm still left waiting over a month or more before I hear back from them. Other times I have to chase them constantly. On the rarest occasion I get a response within 2 to 3 weeks but this has happened maybe twice in the past few years. I just wish I had the freedom to choose a different GP but based on where I live that's not an option. Maybe one day in the future I'll get my health finally fixed but honestly I don't have much faith.
Visited January 2023
Review titled Newport Pagnell Med.Ctr.
Replied on 30 January 2023
We are sorry to hear that you have experienced difficulties when contacting NPMC. If you would like to contact us further to provide information about the difficulties you have experienced, we will be able to investigate. Please visit our website and complete a complaints/feedback form or telephone the Surgery and ask to speak to a Team Leader.