Nexus Health Group
Princess Street Group Practice, 2 Princess Street, London, Greater London, SE1 6JPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled poor
Rated 2 stars out of 5
by n/a - Posted on 18 July 2024
I booked an appointment with Princess street GP practice this morning and was allocated an afternoon slot. However, upon arrival, I was shocked to find the doors closed with a note stating the clinic was shut for staff training. Discovering this on-site was incredibly frustrating. I had set aside time specifically for this appointment, only to have it wasted due to poor communication. I am extremely disappointed and angry that no one warned me, called to reschedule, or even apologised for the inconvenience. The entire experience was handled with a complete lack of professionalism. I urge the clinic to drastically improve its communication and organisational practices to prevent such unacceptable issues in the future.
Visited July 2024
Review titled Nexus Health Group
Replied on 22 July 2024
We are sorry about the confusion with your appointment date and time. Please contact the practice at www.nexushealthgroup.nhs.uk/contact to discuss your experience.
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Review titled Great session
Rated 5 stars out of 5
by Duza Stosic - Posted on 17 July 2024
I was today seen by my GP and as always I had a great face to face session. She is a good listener and responds to my concerns with care and kindness. The medications she prescribes are always effective and I take them with confidence because they help me a great deal. My GP never stopped exploring new possibilities to help me with my illness and she is always ready to give that extra bit more, never too much in her respect. I am forever grateful for all her support I have received so far.
Visited July 2024
Review titled Nexus Health Group
Replied on 22 July 2024
Dear Duza Thank you so much for this very positive feedback that we will share with the team. Nexus Health Group
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Review titled Very slow and poor communication
Rated 1 star out of 5
by Musa - Posted on 17 June 2024
My wife and I have been waiting for a Healthcare practitioner’s questionnaire to be filled out for us so we can get specialist treatment that we are unable to get under the NHS. At the time of writing this we've been waiting over 6 weeks and have paid a £90 fee. Each update we request recieves a generic response that says we will be contacted when the form is ready. The poor communication and wait time have made our situation quite difficult.
Visited June 2024
Review titled Nexus Health Group
Replied on 18 June 2024
Hi Musa We're sorry to read that you are still waiting for your report. In order to progress this, please can you make contact with the practice team at www.nexushealthgroup.nhs.uk/contact. Kind regards Nexus Health Group
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Review titled Not great really
Rated 2 stars out of 5
by Jackie Fuller - Posted on 19 June 2024
When princess Street practice changed to making on line only for appointments.. some older people don't do on line and was given a number to call for receptionist to help .. but unfortunately some staff in princess Street are very rude and not that helpful and Dr's don't seem to read letters that hospital as sent I know this as its happened to us ,from cancer centre at guys for my husband...
Visited June 2024
Review titled Nexus Health Group
Replied on 19 June 2024
Hi Jackie In March we moved to an online request form for appointments. Those people who do not have internet, or do not wish to complete the online form can speak to a member of staff who will fill in the form for them. Patients will then hear back the same day with a face to face or telephone appointment, or information on an appropriate service or advice. If you have experienced a barrier to making an appointment, please get in touch with the practice team so we can investigate this for you. www.nexushealthgroup.nhs.uk/contact. Nexus Health Group
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Review titled Really bad
Rated 1 star out of 5
by Alex - Posted on 17 June 2024
Since the surgery changed over to nexhus health group getting an appointment is near impossible within a week! Over 20 drs listed on their website and no appointments within a week! No priority for pregnant women either I have chronic illness and need an appointment for nothing for over a week. We wonder why our hospitals are so full up and a&e wait times are extortionate it’s because of places like this. It was easier to get an appointment when they only had 4 drs on the list tell me how that is possible! I wouldn’t recommend this place at all and will be changing drs from today!
Visited June 2024
Review titled Nexus Health Group
Replied on 19 June 2024
Dear Alex We're sorry you have had difficulties in getting an appointment, and that you are changing GPs. Nexus Health Group patients are able to be seen at any Nexus GP practice, and our appointments are face to face and by telephone. If you complete the form at https://florey.accurx.com/p/G85034 you will hear back the same day with a face to face or telephone appointment. Depending on the circumstances, you may also be offered a range of future appointments so you can choose a date and time that works for you. Nexus Health Group
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Review titled Always disappointing service
Rated 1 star out of 5
by Bruce Peoples - Posted on 27 June 2024
Yet again totally underwhelmed. I have a recurring gun requirement for an injection every 3 months. When I showed up today after taking time off from work they could not find my appointment. Although the injection is only a vitamin and takes a few seconds they made me go through their booking system again. This practice has extremely poor customer service and makes all customers jump through hoops. It is not a good practice.
Visited June 2024
Review titled Nexus Health Group
Replied on 22 July 2024
Dear Bruce We're sorry to hear that we could not find your appointment on the system, and that you were asked to re-start the process of requesting an appointment. We would be grateful if you could please get in contact with the practice team to discuss your issue further at www.nexushealthgroup.nhs.uk/contact.
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Review titled Negligent
by Anonymous - Posted on 24 May 2024
I called NHS 111 about worrying side effects of a medication I am taking. 111 fully understood the issue and confirmed this understanding in the follow up message they sent me. They arranged for a telephone appointment with a Nexus Health GP. Instead of calling me, The GP just sent me a text telling me they had “sent my prescription to the chemist”. So they completely misunderstood the issue and assumed I just wanted a new prescription. I checked the NHS app, and saw a new prescription for the same medication I had the issues with. They clearly didn’t properly engage with the consultation I had with 111, and just ordered me more medication without any thought, when what I needed was help with the worrying side effects I was experiencing from this very medication. When I called to enquire as to what had happened, they pretended they had tried to call me, which they hadn’t. When I told them this, they suddenly changed their story and said they had sent the prescription that I had requested on 111. I told them this wasn’t what I had requested at all, and what I needed was help with my atypical side effects. Really worrying how little attention they paid. I will be switching practices as soon as possible.
Visited May 2024
Review titled Nexus Health Group
Replied on 18 June 2024
Dear patient. We're sorry to hear that you experience with our service has led you to change practices. If you would like to discuss your experience with the practice team, please get in touch at www.nexushealthgroup.nhs.uk/contact. Nexus Health Group
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 20 April 2024
I filled in a form requesting an appointment, and was impresssed when someone called me back within the hour. From my form, they felt I was very sick and needed to be seen urgently, so arranged an appointment. However, they did not tell that the appointment would be with a PA, who was lovely but unable to progress my issue. The PA asked for a second opinion from a GP who did not speak to me and then dismissed my issue with 'Just go home and rest'. Four hours later I was in A&E and ended up being prescribed a double dose of antibiotics. And while at A&E doctors called Princess St for additional urgent information from my notes, which Princess St were unable to provide! Although the poor care is not typical of this practice, being unable to book an appointment or see a doctor is wholly typical.
Visited April 2024
Review titled Nexus Health Group
Replied on 18 June 2024
Dear patient We are sorry to hear you did not get the service you were expecting from us during your recent appointment. If you would like to discuss the matter further, please get in contact with the Practice team on www.nexushealthgroup.nhs.uk/contact. Kind regards Nexus Health Group
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Review titled Excellent assistance
Rated 5 stars out of 5
by Duza Stosic - Posted on 02 April 2024
I was pleasantly impressed by the way the young receptionist helped me to make an appointment online. She guided me all the way through until the appointment of my choice was booked. Very nice person and a professional of high quality. Thank you.
Visited March 2024
Review titled Nexus Health Group
Replied on 16 April 2024
Thank you so much for this kind feedback which we have shared with the practice team. Kind regards Nexus Health Group
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Review titled Awful Service
Rated 1 star out of 5
by Michael Fincham - Posted on 28 February 2024
Had Health check message on my phone to book appointment for health check. Made appointment for Wend 28/02/2024 at 8:30am Booked in reception and told to sit down. waited until 9am - no one explained to me there is a long wait or any issues just left sitting in Limbo, at which point I just walked out, phoned the helpline for Nexus health group, booked a call back. Over half an hour later I get a call back and explained the situation to them, told they would speak to a manager please hold. 15 minutes later still sitting here like a lemon listening to god awful phone music. That's enough for me, Never in all my life ever come across such shoddy and awful service, hasten to add I will have nothing more to do with this surgery or anything to do with Nexus Healthcare ever again.
Visited February 2024
Review titled Nexus Health Group
Replied on 16 April 2024
Dear Michael We are sorry you were unable to have the health check you required, and that you were not informed of any delays on the day. If you would like to discuss your issues with the practice team, please get in touch at www.nexushealthgroup.nhs.uk/contact Many thanks