Nexus Health Group
Princess Street Group Practice, 2 Princess Street, London, Greater London, SE1 6JPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Practice. Great Team Work.
Rated 5 stars out of 5
by Anna - Posted on 17 February 2024
Last week, I accompanied my uncle (who is registered at The Princess Street Practice) to an appointment at a clinic run by King’s. Unfortunately, when we arrived we were told his appointment had been cancelled (this also happened last year with an appointment at Guy’s). No one could understand why the appointment had been cancelled and neither I nor my uncle had received any notification of such. I called reception at Princess Street Practice (as I had done on the previous occasion) and asked for clarification. The receptionist quickly contacted the relevant practitioner, who then spoke directly to the person at the clinic. After a significant amount of time and effort the problem was sorted and my uncle was seen. Why are appointments being cancelled? It causes such a terrible waste of time all round. I would like to add that I care for my 87 year old uncle and am pleased to say that thankfully, I have found the receptionists at Princess Street, attentive and able to resolve issues I have presented, in a professional and caring way. The above scenario is just one example. They liaise well with the doctors and in-house pharmacist who I have also found to be helpful and generous with their time. It’s a great team!
Visited February 2024
Review titled Nexus Health Group
Replied on 16 April 2024
Thank you so much for your kind feedback which we have passed on to the practice team. Kind regards Nexus Health Group
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Review titled The new phone line
Rated 2 stars out of 5
by Lee perry - Posted on 16 January 2024
I have been number one in the phone line queue for 49 minutes and I did also request a call back This is obviously not working
Visited January 2024
Review titled Nexus Health Group
Replied on 29 January 2024
Hi Lee We're sorry that you did not get the service you were expecting. Particularly that our call back function did not work for you. If you would like to discuss your concerns with the practice team, please get in touch at nexushealthgroup.nhs.uk/contact. Many thanks Nexus Health Group
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Review titled e consult
Rated 1 star out of 5
by Anonymous - Posted on 16 January 2024
I have to say I find it very frustrating that when you do an e consult that it takes the GP 6-7 working days for someone to ring you to discuss your case. There is no guarantee that this will happen even though a date is given? My daughter got overlooked and had to go and see a private GP which cost money but it had to be done as she needed a Sick Note for her work. Totally unacceptable. I think the messages that are sent to you via an email or text needs to be reviewed and looked at and worded a bit better. This information is very miss leading by giving you a date for 3 days time saying that the practice will respond by phone, text or email . Although you already get a message thanking you for submitting your request. Once you submit your request then a date needs to be sent to you within 24 hours giving you a date when the GP will contact you to discuss your case. I am not sure if this is a good service to be honest?? I think it all needs to be reviewed and looked into.
Visited January 2024
Review titled Nexus Health Group
Replied on 29 January 2024
Dear patient Thank you for your feedback, which we will share with the team. If you would like to discuss your concerns with the practice team, please get in touch at nexushealthgroup.nhs.uk/contact. Many thanks
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Review titled Lovely Manager
Rated 5 stars out of 5
by Sarah - Posted on 05 December 2023
I was in desperate need of help with a referral appointment that had been cancelled by Guys hospital so I contacted the princess st clinic. The manager there (I’m told I can’t mention names) was so quick to get back to me and so kind with how she dealt with it. She got me back into the system in minutes and my referral appointment was reinstated. I’m very grateful for the quick action and empathy I was shown.
Visited December 2023
Review titled Nexus Health Group
Replied on 07 December 2023
Hi Sarah - thank you so much for your positive feedback which has been passed on to the practice team. I'm pleased we were able to assist you. Many thanks Nexus Health Group
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 15 December 2023
They took a long time to respond to my e-consult (multiple days after their target response time), were very late to their phone call slot, and rushed through the phone call. The doctor on the phone didn't introduce herself, blamed my issue on the last medical condition I had (treated and clearly unrelated), but said reception would get in touch to organise blood tests. Reception did not get in touch to organise blood tests. Meanwhile I was missing work, barely able to get out of bed on some days and my hair was literally falling out. I have moved GP surgeries and would recommend no one deals with this practice. Another enquiry I made was about getting a medical certificate for work. I had to phone their central reception. The operator was unhelpful and rude, palming me off onto the reception at the surgery and telling me I'd have to walk in to enquire. I just went elsewhere.
Visited November 2023
Review titled Nexus Health Group
Replied on 27 December 2023
Dear patient We're sorry to read that you did not have a positive experience when dealing with our organisation. I note you have now moved practices, however if you would like to get in touch with the practice team to discuss your experience, please do so via nexushealthgroup.nhs.uk/contact. Thank you
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Review titled You're never seen
Rated 1 star out of 5
by Anonymous - Posted on 07 August 2023
I know NHS has problems but this GP is just the worse, there is no way you get an appointment. I've been trying for weeks. You finally get through on the phone to be told there's no available appointments. Sometimes receptionists ask you reasons for call, you have to tell them private and uncomfortable things cose you think they may help. Wrong. They will just tell you to call back or book an appointment in e-consult. You then spent time doing that, and the online service tells you they can't help, you need to be seen by a doctor, and to please contact your GP. A complete joke and a careless system with your health. There's no way you are seen, not even on the phone, by this GP
Visited August 2023
Review titled Nexus Health Group
Replied on 08 August 2023
Dear patient We're sorry that you did not get the service you were expecting from us. If you would like to discuss your concerns with the practice team, please get in touch via our online form at https://nexushealthgroup.nhs.uk/feedback-and-complaints. We have a multidisciplinary team at Nexus so the reception team will as you for some details so that they can match you with the right person. This could be a GP, nurse, physicians associate, paramedic etc. There may also be other appropriate ways for you to access care like eConsult or a chat with a pharmacist. Many thanks Nexus Health Group
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Review titled Efficient and High Quality Care
Rated 5 stars out of 5
by Anonymous - Posted on 09 August 2023
I have found that using the eConsult service I consistently get an appointment within days, even during busy periods. These appointments have always resulted in satisfactory outcomes and the doctors have been consistently helpful and high-quality. My wife and son also use the practice and have almost always found that it has delivered good outcomes.
Visited June 2023
Review titled Nexus Health Group
Replied on 10 August 2023
Thank you so much for your positive feedback. We will pass this on to the practice team. Nexus Health Group
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Review titled Disappointing
Rated 3 stars out of 5
by Peta Steel - Posted on 13 April 2023
I received a copy of e mail sent by St Thomas hospital on 16 March to practice. It detailed prescription I needed to make up for vitamin deficiency which is stopping me having infusion for treatment of osteoporosis. I rang on 12 April to be told by disagreeable reception that Dr hadn't dealt with it. She was sending him a message. I have just had to tell hospital that I can not yet have much needed treatment for another cpl of months. I am very disappointed by surgery failure to deal with this and attitude of brusque receptionist.
Visited March 2023
Review titled Nexus Health Group
Replied on 20 June 2023
Dear Peta We're sorry that you did not get the service you were expecting from us. If you would like to discuss your concerns with the practice team, please get in touch via our online form at https://nexushealthgroup.nhs.uk/feedback-and-complaints. Nexus Health Group.
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Review titled Unhelpful front desk
Rated 1 star out of 5
by Anonymous - Posted on 04 February 2023
2 weeks of urine samples.. lost.. blood samples lost.. no sympathy from staff who answered.. told to make a complaint if I want.
Visited January 2023
Review titled Nexus Health Group
Replied on 20 June 2023
Dear Patient We're sorry that you did not get the service you were expecting. If you would like to discuss your concerns with the practice team, please get in touch via our online form at https://nexushealthgroup.nhs.uk/feedback-and-complaints